• GreatMats

GreatMats

Overview

GreatMats has a rating of 4.85 stars from 5,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GreatMats most frequently mention customer service, free shipping, and home gym. GreatMats ranks 1st among Fitness Equipment sites.

Positive reviews (last 12 months): 100%
Positive
12
Neutral
0
Negative
0
4
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was great at correcting my order and I received it the next day!

Critical highlights

No critical highlights yet

How would you rate GreatMats?
Top Positive Review

“Best Training Mats”

James D.
2/1/24

Hands down best mats I have ever trained on and I have trained on many. They are supportive but give at the same time and allow for full rotation while kicking with shoes or not, and even when sweaty. Great experience, awesome product, thank you

Top Critical Review

“DO NOT BUY dog agility mats”

Lani F.
1/3/23

Around 3.5 years after I installed new dog agility mats for indoor use the color is coming out of the mats onto my dogs' paws, training equipment, etc. When I called customer service they kindly reminded me that it was past the one year warranty and that the color problem meant the mats were worn out. Worn out after 3.5 years of light use?!? DO NOT BUY!

Reviews (5,690)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (51)
Thumbnail of user jamesd5248
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Hands down best mats I have ever trained on and I have trained on many. They are supportive but give at the same time and allow for full rotation while kicking with shoes or not, and even when sweaty.
Great experience, awesome product, thank you

Thumbnail of user micheler702
1 review
0 helpful votes
March 14th, 2024
Verified purchase

We purchased these to cushion our feet while in a 10x10 event tent. They look great and we are happy with them.

Thumbnail of user brandit144
1 review
0 helpful votes
January 30th, 2024
Verified purchase

Everything went great with ordering and delivery. Will be ordering through this company again.

Thumbnail of user charlesh3145
1 review
0 helpful votes
February 1st, 2024
Verified purchase

The mats fit together perfectly and work as expected.

Thumbnail of user jimc1973
1 review
0 helpful votes
November 27th, 2023
Verified purchase

No problems. Easy order. Easy delivery...

Thumbnail of user amya1653
1 review
0 helpful votes
November 6th, 2023
Verified purchase

A great experience dealing with customer service who happily supplied us with color samples and assisted with our order. The nats shipped quickly and are great quality- exactly what I wanted and expected.

Thumbnail of user scottj96
Scott J.
8 reviews
1 helpful vote
January 15th, 2020
Verified purchase

ordered other tiles, so slippery could not use for anything - not as advertised. i put these down on floor - and then learned how bad they were.... now you indicate cannot return. i ordered the new ones anyway - but hope you can find a way to accept a return of inferior product that i wasted $300+ on...... Scott

Thumbnail of user billp1231
1 review
0 helpful votes
November 1st, 2023
Verified purchase

Great product and great delivery, thank you very much.

Thumbnail of user danielc3739
1 review
0 helpful votes
April 14th, 2023
Verified purchase

My sales rep Eric sent samples and followed up. He did a great job! I also thought it would be 2 weeks for delivery but received them in days. I also love the product!

Thumbnail of user dwightb144
1 review
0 helpful votes
November 11th, 2022

If I had any criticism at all, it would be that for some weird reason my mats are a little slippery on one side versus the other side. I got black and red 1 inch mats and the black side is actually slippery. However I know with a little time it goes away so yeah amazing mats, amazing experience. Thank you greatmats

Products used:
One inch karate mats ordered 120 mats

Service
Value
Shipping
Returns
Quality
Thumbnail of user lanif11
1 review
0 helpful votes
January 3rd, 2023

Around 3.5 years after I installed new dog agility mats for indoor use the color is coming out of the mats onto my dogs' paws, training equipment, etc.

When I called customer service they kindly reminded me that it was past the one year warranty and that the color problem meant the mats were worn out.

Worn out after 3.5 years of light use?!?

DO NOT BUY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shawnac41
2 reviews
0 helpful votes
January 9th, 2023
Verified purchase

Ws have actually ordered this mat twice for my grandson so he can have one at home and one at my house. The mat is great quality & folds up easily for storage. It ships really nicely and well protected. We would definitely order again!

Thumbnail of user jimd1517
1 review
0 helpful votes
October 10th, 2023
Verified purchase

Mats look great... arrived on time and looked exactly as posted on website.

Thumbnail of user melissam3018
1 review
0 helpful votes
August 19th, 2022

Recieved the gym flooring in a timely manner and the customer service through chat was amazing. I messaged them to ask questions about the installation process and how is best, they were very responsive and walked me through all of it. Thank you!

Products used:
Gym flooring

Service
Value
Shipping
Quality
Thumbnail of user joant484
1 review
0 helpful votes
April 4th, 2023
Verified purchase

The foam flooring mats were easy to install and it looks great! I'm so glad I found this business!

Thumbnail of user roberth946
Robert H.
1 review
0 helpful votes
September 27th, 2018
Verified purchase

Asked for a quote and never received on from the sales person... Went ahead and ordered online, bypassing any customer service or sales person... I wonder if they took down my e-mail properly and failed to follow up...

Thumbnail of user layner2
Layne R.
1 review
0 helpful votes
April 4th, 2020
Verified purchase

Before ordering I worked with Angie via email. She was very helpful. My online experience was great. The price for the Marley seems reasonable; the shipping not so much. That being said, from all my experience shipping packages, that's just the way it is! I'm looking forward to receiving the Marley so I can begin practice at home. Who knows when dance classes will resume (sigh)?! Stay safe, be well!!!

Thumbnail of user sallym381
Sally M.
1 review
0 helpful votes
July 10th, 2020
Verified purchase

Your order form was hard to figure out. No indication of how to get back to continue shopping. I accidentally clicked something that allowed me to add another color to my order. Then the credit card entry popped up at the very top of the page instead of where I thought it should logically follow after the order.

I'm hoping something got through. SM

Thumbnail of user stuteem
stutee m.
1 review
0 helpful votes
June 2nd, 2020
Verified purchase

Lots of great information for first time buyers on the website about the tumbling mats. Live people pick up when you call customer service. hope the quality of the mat turns out to be as great as my experience so far, especially because it is a lot more money than the comparable products on other sites. This seems like a superior product (from the description and Great Mats sounds like a pro, niche company so thought it deserves my business. Plus made in the USA!!)

Thumbnail of user lisas625
Lisa S.
5 reviews
1 helpful vote
January 17th, 2020
Verified purchase

Was good but you guys killed me in taxes, first it was a lower price then next thing I knew, it jumped up $20+, I would give a better review if someone contacted me about a small discount on my order. I'm just a disabled veteran that wants to find happiness in comfort of his own home gym with some new flooring from my good ole pals at great mats.com

Thumbnail of user geoffn35
2 reviews
0 helpful votes
June 13th, 2023
Verified purchase

I found the website easy to use, the ordering painless, the shipping prompt, and the product met my expectations. No complaints.

Thumbnail of user heatherm2320
1 review
0 helpful votes
July 7th, 2023
Verified purchase

The mats seem to be great - They arrived on time - They were easy to fit together perfectly - They seem to be the right amount of protection for what we needed

Thumbnail of user benjaminh578
1 review
0 helpful votes
January 27th, 2023
Verified purchase

Everything I ordered arrived on time and the product works great to put over carpet.

Thumbnail of user jonl438
1 review
0 helpful votes
September 6th, 2022

This product is awesome! Very easy to use, They snap together very easily and make a great floor system. We used these to cover a concrete floor when we converted the basement to a bed room. Well worth the money.

Service
Value
Shipping
Quality
Thumbnail of user seanm232
Sean M.
1 review
0 helpful votes
May 29th, 2016
Verified purchase

I was hoping to get 5 purple squares with my order. However, you are out of stock. This is for a classroom in an elementary school.

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