I chatted with a customer service, Bethany and received follow up emails giving specific instructions on how to receive my shipment, Heather Moore. My questions were answered and that was really helpful.
The mats are beautiful and easy to click together. The only reason I didn't give five stars is because it was very difficult - if not impossible - to match the pieces up for a consistent pattern. A perfectionist would be driven crazy by this flaw
My kid's love the lime green and orange we are doing. Each wall in our basement has been painted a neon color too. It just looks like one big play place to party at. Our basement is nice and bright between the foam tiles and the crazy paint colors I choose. Which kid's love! We are very satisfied. They have held up to four kid's all 5 and under and our 86 pound golden retriever who's 5'8" on his back legs. Money well spent.
Videos showing use of the products would be helpful in making a purchase decision. The price was right and seems to match initial quality (good!). Shipped within a few days and arrived within a week with free shipping. Overall experience would have been 4.2 stars if that was an option. Thank you Greatmats!
I found out much later in the payment process that you didn't have the number of tiles I wanted in the cork option. I ended up ordering a different color. Also address line input was unclear and strange. The system didn't understand my unit number. This mix up slowed the processing down and involved an extra call and email to sort out for the credit card company. Also, the FedEx situation made the delivery seem more complicated than it needed to be. I received the mats and they look and feel great.
So expensive for a small state licensed child care center.
The shipping was over $300. There were some challenges with the shipping company but we figured it out and I have the products. We have not had the opportunity to get them onto our playground as of yet.
I made several contacts by phone (left messages) and by email to try to obtain samples as advertised. I even left a message stating exactly what samples I wanted with the address but no response. I was never able to talk with anyone or get samples. This occurred over a period of two months. Finally just ordered and hoped for the best. Terrible customer service.
Quick and easy check out.
I like the quality and sturdiness of the mats but I received my shipment in two boxes not a big deal there but one box was a slightly different color. I would have preferred the color all be matching. So his makes me really hesitant o make another purchase.
Reps. Were very helpful. Why I had to call was calculator button would not work. I gave my order over the phone then I received the wrong color. Should have been blue got delivered pink. When I called lady said order sheet said pink. I replied a course it said pink that's why you sent wrong color. It was written wrong. Her reply was, send it back when we get it we will send the blue.
Not happy with what would have been my first purchase, now it looks like my last
It was impossible to change quantity once entered to check the balance between price per mat with shipping estimated (that's why I just added five more mats as a separate order item- site wouldn't let me change the quantity to 15!). Available 'freight' shippers definitely a negative factor: they do not unload and they will not enter your driveway so that you can break open the pallet and offload by yourself. Will definitely not order from you again. On the Great Mats site it does advise_after_ you place your order that the freight Handler is not required to offload your order- but it does not mention anything about them not entering your driveway (in my case, more than 150 yards to the barn/stables).
Ordered the tan and light grey squares. Received a darker color listed as "yellow-brown" and light grey.
Easy to calculate number needed the area to be covered.
Really disappointed that there no trim/borders to finish out the area of mats.
The mats seem to be great - They arrived on time - They were easy to fit together perfectly - They seem to be the right amount of protection for what we needed
My sales rep Eric sent samples and followed up. He did a great job! I also thought it would be 2 weeks for delivery but received them in days. I also love the product!
These mats were very easy to install. Just what I was looking for. Fast shipping and highly recommended.
We purchased these to cushion our feet while in a 10x10 event tent. They look great and we are happy with them.
I found the website easy to use, the ordering painless, the shipping prompt, and the product met my expectations. No complaints.
I'm so glad I came back for more! These floor tiles are high quality and have worked perfectly for the dance studio I'm setting up in my (somewhat damp) basement. Greatmats has an easy purchasing process and excellent customer service too.
Extremely thorough details about both product and shipping.
Only (slight) issue: we live in a small house; exercise/TV room is small, too. Took fairly precise measurements of the part of the floor needing padding... but did not figure in the extra dimension of the edging pieces... so, properly edged, our new floor doesn't quite allow the door to be opened/closed all the way. Maybe advise customers of this added measurement, in the future?
Still VERY gratified by the experience of doing business with you; thank you again.
Overview
GreatMats has a rating of 4.3 stars from 1,324 reviews, indicating that most customers are generally satisfied with their purchases. GreatMats ranks 115th among Fitness Equipment sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members