I paid for a custom logo that was supposed to be ready in 24 hours for its first review, I sent several emails, messages and they never answer nor does the customer service phone line work, I lost my money, they are a scam! Please do not buy this service...
This has happened twice now instead of charging $38 charged us $88 and there is no way to contact these guys. Not sure if its a scam or some technical issue. Otherwise easy to create logos and look professional.
After purchasing and removing a logo from the database I found another company using the same one for the same business in the same country. Notified graphic springs who offered a free re-download or a professional design for $50 extra. Its been 2 weeks now with no reply or sign of what has been promised. Like many others I found the pricing indicated at purchase time confusing and ultimately misleading. You end up paying a lot more than you think you will. AVOID! Total scam artists
Just discovered this logo app yesterday and used it without any issues. The process is straightforward and they offer a large selection of templates. Editing went smoothly and I'm happy with the files.
I find the app easy to use and came up with a great logo for my new business. Lots of professional graphics and intuitive editor. It only took me a few minutes to finalize my design. I'll use the site again if I launch another brand.
Paid 90$ for a custom logo which stated unlimited revisions. Received a logo to which I wasn't fully happy with so emailed back to slightly tweak the logo and they've gone silent. Everything suggests they will respond within 24-72 hours. It's been going on 2 weeks now and nothing. Tried contacting through the website and it doesn't work. Save your money go somewhere else
Hi Ciaran, from what we see here several emails have been sent to your account with the requested design. Please be sure to check your spam folder or contact us directly at info@graphicsprings.com.
I used their logo maker tool in 2018 and it was an all-around good experience. The tool was easy to use and the files were preset for everything we needed. This time I hired them for a custom brand as we had something very specific in mind. The project was delivered on time and the quality exceeded expectations. Highly recommended!
All I do is talk to a computer. I have asked for someone to email me back regarding the logo and it's been over 24 hours. I get the same answers to questions when I ask on the chat. You took my money and gave me nothing.
CHEERS!
DO NOT USE
This food is great for our German Shepherd puppy! Abby's coat is so shiny, soft and she looks so healthy. She is growing like a weed! Thank you Lifes Abundance for making a great large breed puppy food!
Its a very simple process for designing a logo,, so if youre looking to have a logo designed quickly and easily graphicsprings is a good choice. I like that you can see the finished product before you buy it so there is no surprise. I will say the customer service is very quick and personal. I like that best
I got a quote from a local designer and although I was OK with paying $400 for a logo, I did not like the idea of waiting 1 week just for the concepts. GraphicSprings let me design unlimited logos quickly and easily. It is a good way to see what you like/dislike.
The tool produced a great logo and I was set to go within 5 minutes.
I rarely write reviews but the tool at Graphicsprings is incredible and the staff was amazing. I got a response from my account manager in under 5 minutes which is (sadly) not how customer service works anymore these days.
Great experience!
My wife chose the pro pack for our new logo. I've just recently accessed the site and found it quite easy to use. They supplied us with a free website to get started as well. This was helpful and I feel these guys make every effort to make sure customers are taken care off. You will be in good hands here..
I purchased $ 99 package and none of my files will download but one of them. Once the download it says the file has been renamed or deleted. What is going on. How can this be fixed. I needed this logo to print a 14 ft banner tomorrow.
Hi Sheena, please contact us at info@graphicsprings.com to have any issues resolved immediately. We have customer support agents available to help right away.
GraphicSprings was an absolute pleasure. We have used both their DIY logo maker as well as their custom design solution.
Their response time is prompt and the quality of designs exceeded our expectations.
Highly recommended!
Happy with the way my logo turned out. It was able to instantly implement the logo on my website and social media channels. I'd recommend them if you are looking for a DIY solution.
We paid to get our logo and we need the file but the website does not let us download it and when we contact them several times over the last 3 weeks, we can't even get an email response... they are based in France and dont give a $#*!. Just take your money and run
Hi David, thanks for bringing this to our attention. We respond to all emails within 24 hours and would be happy to help resolve any issues. Please be sure to check your junk folder for responses and email us directly at info@graphicsprings.com.
Thanks!
Evan
We had a company logo made from Graphic Springs 4 years ago. I didn't save a large enough image at the time to use on printed materials (my fault). I contacted them, and their design team made me another logo, at a much higher resolution, at no charge! That's unheard of customer service nowadays. Hats off to Joe and their design team! I will definitely recommend, and reuse, Graphics Springs in the future.
Making an online purchase can be scary. However, I am happy to say that I was more than pleased with GraphicSprings. They offered me an easy to use service that delivered quality results.
I was burned in the past by scams online, so naturally, I was hesitant. Thankfully GraphicSprings was a great experience and they have earned my trust for the future as well. I give GraphicSprings Five stars.
We've used GS for three different brands now and it's always been a pleasure. Incredibly friendly and helpful customer support and the software is amazing.
Overview
Graphic Springs has a rating of 3.9 stars from 97 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Graphic Springs most frequently mention logo design, social media and business cards. Graphic Springs ranks 5th among Graphic Design sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carrie, I apologize for any issues you have experienced. We responded to your email and offered to make custom changes for free. Please be sure to check your spam folder as our reply might have ended up there. You can also contact us at info@graphicsprings.com. We respond within 24 hours with the exception of weekends and holidays. Thanks!