We've used GS for three different brands now and it's always been a pleasure. Incredibly friendly and helpful customer support and the software is amazing.
I would recommend downloading the social media files with the package. Makes for very easy to use formats.
Support was helpful too and went above and beyond to make sure my receipt worked for my accounting team.
Thanks guys!
As a company the costs of a logo are deductible. However the receipt that graphicsprings.com was able to give me was useless for at least two legal reasons. And obviously you only find out about that, after paying... A proper receipt is just essential and should be a given.
My first review for Graphic Spring was Misleading. I gave Graphic Springs a bad review because I didn't get the received and It took longer than they said. I orederd a custom Logo for $99. It took 14 days to arrive. Before I recieve the logo I was so upset for being too late. Joe contact me with the email and answered my questions very patiently. After I received the logo everything has changed. The logo was more than I expected and also it was unique not only that it costs only 99 dollars. It's a no brainer for everyone who wants custom unique logo.
But the wesite really looks dead. They really need to update the website.
If you don't trust, I suggest you to pay with Visa so that if everyting goes wrong you can contact your bank for a Charge Back scheme and you can get your money back.
For me everything works well and very satisfied with my logo.
Graphicsprings has been a fantastic app for us to use. We created all of our designs. Logo. Business cards. Envelope. Social media files through the apps system and ovethe results. I like it much better than paying so much for a freelancer
I was very excited to use that software and paid payment. ONLY not receive any download notification. After inquiring as to what happened. This was the response
From: *******@graphicsprings.com [mailto:*******@graphicsprings.com]
Sent: Thursday, April 15,2021 7:11 PM
Subject: Re: GraphicSprings - Contact form - Technical Support ID *******
"Hi Sebastian, thanks for your email. It shows here that your payment was declined (see attached). You can check with your bank and try again or we can send you a different payment link".
-Accept my bank emailed me the statement showing that the CVV no was correct and stating that this transaction would not have reflected as successful if any details were incorrect.
IT CLEARLY SHOW THAT THIS TRANSACTION WAS SUCCESS AND MIGHT HAVE GENERATED A NEW ORDER -After emailing the bank statement and my SMS phone notification of their account in their Zurich Bank account -THEY WENT DEAD SILENT>
Unacceptable & Dismissive!
This is my first review for an online service. The guys at GraphicSprings have been incredibly helpful and truly exceed expectations.
When I started my side project (Tax Season) I wanted a quick and easy solution for my logo. GraphicSprings fit the bill and allowed me to design a logo that looks amazing. When I was in the process of adding the logo to my Wordpress site I reached out to support and they sent me a custom file and walked me through the process within 1 hour of me sending the email! This was all outside of their service offering and they did it just to be helpful.
This was all really exceptional and I would recommend them to anybody!
Made the mistake falling for this website. Logos do not download and no refunds. No customer service. Waste of money. If you need a logo you're better off purchasing from brandcrowd.com or 99 designs.
Hi Jake, thanks for your message. We provide refunds to anybody that is not 100% happy with their purchase.
We do not see any previous messages from you in our support inbox. Please contact me directly at info@graphicsprings.com so we can resolve the issue or process a refund.
Thanks.
Joe
GS TEAM
My wife and I have recently rented a location at the Southampton (eeling) market to sell our homemade jelly. Having been busy with producing our product we needed a logo and banner for our stand, on short notice. The graphicsprings app helped us created a logo within 20 minutes that we loved. Support even advised us on what files we should use for best results. Everything turned out great. =)
Their site gives off the impression that you are able to create a free logo. Once you create your logo and go to download it, they shove a hard-coded script at you saying that other people are looking at your logo and that you should secure it right that instant or it could be taken.
Anyone who thinks it's okay for someone to spend half an hour on building something unique to themselves and then threatening to take it away from them should be put in check. Will never use this site.
Hi Joe, thanks for your feedback. Our logo maker is free to use and allows users to create and preview their designs before purchase. Downloading high-resolution files starts at $19 with options for additional features.
If you have additional comments on how we can improve GraphicSprings, please contact us at info@graphicsprings.com. We would be happy to hear from you!
I spent a couple of hours designing my logo. I liked the options, bought the Pro package... OF COURSE, not really free. So there we have the deceptive advertising to lull one in. I go to see the logo and edit and it seems as there is just nothing. Finally get to edit, but the logo is simply now pieces scattered about and all in black. Cannot edit as the bar is covering the tools to do so. So, I call for assistance... just some FAQ and answers. No call center, it costs too much money. Why would anyone spend money and not really receive full service?... so I called credit card company and cancelled purchase.
Hi Ellie. Thanks for your feedback and sorry for the issues you experienced. Please contact us at info [at] graphicsprigns.com so we can hep get this sorted out right away.
There is no customer support - once you buy you are on your own. There is an obnoxious popup bar that appears at the top of the site making it impossible to see the editing toolbar at the top of the page. If you remove your text and try to add it back in later you can't - even with the pro package. Way overpriced for what you get. And it is not free as advertised.
I used to design my logos in Paint and MS Word. I never learned how to design or use any of the fancy Adobe softwares. So I was thrilled when I discovered this awesome app. This is my go to from no on.
This is a pretty cool site to use if you don't have the budget to hire a designer. There are lots of good graphic options but I would recommend getting the standard package or higher. Gives you better options for files if you intend to use for printing.
The designs are good.,. For a guy that needs a simple tool and doesnt care to go back and forth with designers this is perfect. I needed it a updated logo for a banner that was to be used for our weekly market. Printing Turned out now nice, overall happy with the service.
In relation to my last review, although my initial review was critical the follow up from GraphicSprings was very good they have credited me on the outstanding and i have purchased another logo which i am very happy with.
I bought the basic package for a logo I downloaded, which states 19.95 USD
However when I got the payment receipt via PayPal the price was not this amount it was in fact $48.99 USD
This says free design and creation of logo, and even if it's cool, it's not you like you guys have invented anything, paying that expenssive for that is useless, I can do the same at home for no money and just a bit time spent learning. If i gotta pay for something it's gotta something worth it where they actually care a little bit about the designs and make some follow up of the client's need (which arent that great once again).
I feel like "make your own $#*! and pay for it" kinda system, hate that
I tried to make a logo and had nothing but trouble! Their responses to me were NOT helpful and too general. I did not know how to size the logo and it was not explained to me. I tried to reset my password and their site was not available to change passwords. Also, my bank account was charged another $1.20. Although that is not much, I didn't authorize it. They claim it was my bank and my bank said the charge was the company. I've been trying to get help for two weeks now and my time is wasted! Do NOT do business with them! I hope I can get my money returned. If they won't reverse the charges, I'm reporting them to my bank as fraud!
Very happy with my logo. The logo looks great on screen, my newly printed staff tshirts and marketing swag. Thanks to the support team for answering my questions.
Very unprofessional and it is totally a scam! The website wouldn't let me edit and they claimed that they will refund your money only for this issue but they don't! Don't waste your time and money.
Overview
Graphic Springs has a rating of 3.9 stars from 97 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Graphic Springs most frequently mention logo design, social media and business cards. Graphic Springs ranks 5th among Graphic Design sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Martin,
Thanks for your feedback. We provide a payment receipt from our payment processor and a payment receipt from us that you can download from your account. Please contact us at info (at) graphicsprings.com if you have a specific receipt request.
GS Team