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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I waited 45 minutes for my order, I had to call and they told me they never got it and I argued with them and then they blamed it on there I pad and said they never seen it and she was like "oh wait, there it is" and she said I am sorry I am going to make it now and send it over, it was over an hour late
Easy order, easy pay, just pick up your order at the allotted time.
Very good and easy to navigate, understand and I just like it
Grabull service works. There should
E better options for choosing what to include on food.
Kudos to the restaurant for knowing how to be decent towards patrons.
The curly fries should be replaced with a better less burnt look and flavor. Or maybe they are just overlooking it.
Decided to give it a try. Would have been $1 cheaper to use DoorDash since I have the dash pass.
Fee is too high (more than $5) for a pick- up order.
Somewhat difficult to navigate, search function doesn't work.
I ordered the food but didn't include the tip because i was going to pay cash tip. Order was not picked up because of this reason. Restaurant owner ended up delivering the food.
Theo's is wonderful and ordering online through grabull was easy And ready when I got there for pick up.
Always easy ordering and super quick
Easy to find items on menu and add them to the cart. Easy checkout
Haven't had a problem yet and would certainly cut 'em some slack if they ever did screw up considering their track record so far.
Always delivered in the projected delivery window, polite service from driver.
The ordering is so easy. The online form walks you through every step in such a clear way.
Bad UI, click item to order and then it has a pop up which also has a button to add to cart, just makes no sense. The CC entry field for date is just weird due to not being able to add a slash. The whole CC area just appears a little suspicious and does not provide any sense of secure usage
Extensive menu with delicious sounding options, easy to read - maybe put descriptions on more of your dishes, though, I was a little confused about what some of them were! Thank you I can't wait to try the food
Food tasted absolutely horrible the roast beef was so dry and no flavor
Online Sam's special doesn't have the option to choose 1 waffle n chicken strips.
I had to order something twice. I thought it was complete and it was not ready when I came to pick it up.
Website is broken. All your calzones come with "pizza sauce". Also discounts don't show. Will probably be the last time coming to this restaurant and using Grabull. Learn how to code a website
I love Boston Shwarma, and the food was excellent as always. I ordered online, and my food was ready when I got there.
Never had an issue. It was always an easy transaction.
Use regularly to order and never had any issues.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members