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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Food was hot and ready when I arrived to restaurant
There appears to have been a substantial mark-up between what I paid versus the price at the restaurant itself.
First time creating an account, pretty nice and good so far!
$#*!ing bull$#*!! Overcharged me, and then tried to charge me a second time for $108 dollars! I reported you to the state attorney general for THEFT!
The side orders were only able to be added in an interval of 5. I only wanted 1 side of french fries, not 5.
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This order was fine but on a previous attempt I was pulled into some Google space which wanted to use my google account, except it got it wrong
IN my eperiencemany people choose some topping on only half the pizza, so it would be nice if that were a pricing option.
I would be nice if there were a way to check off "half" toppings.
Ordering a pizza. Not usually a cause for wild excitement, but went fine
We recently bought a few pizzas from this restaurant and found the pizza sauce lacked flavor.
Ordering involved undisclosed additional costs as the menu cost, delivery, and card fee did not match the checkout total
Order ready for pickup on time as indicated on order screen.
Please make my whole experience great...please make sure the food stays warms.Thanks!
It was truly a magical unforgettable yet truly whimsical event
My food was ready and hot when I picked it up. Thumbs up for ease of ordering.
I used this service to order food after work and it told me the wait time so I was able to walk around a bit before showing up for my food. I just had to show them my email receipt and got my food.
Doesn't let you see what is in your cart before paying
Your software adds items to the cart BEFORE you click "add to cart". I have mistakenly ordered an extra pizza twice. Also there is no confirmation screen that shows the order in full before you commit to "place order." If there was such a screen I would have noticed the high total just before finalizing the order and gone back and corrected it. Also, just the fact that there's no grand total amount shown to you after you've added a tip is pretty annoying. I realized recently there is essentially a hidden fee charged by the restaurant that is not revealed to you at any point as a line item in the process of ordering. That leaves a bad taste in my mouth.
It's a nice website but needs some work like pictures of what you're ordering and the oxtail option and such.
Food was delicious. Instructions were not followed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members