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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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40 mins 😩 Will b outside waiting patiently. Lol. Ty
There are menu items that require you to choose a protein and also a spice level but if you try to choose one of each you get a messAge that says you're only allowed to choose one thing
So far, relatively straight forward ordering process.
Menue is I sufficiently detailed and it's hard to use.
In the credit card date it doesn't work if you put a /. So you have to enter the date as 1126 not 11/26 which is strange.
Ok order went through without difficulty first time ordered delivery from this place
First time doing this so I have to wait to see how it turns out
My delivery took over an hour and when I called customer service to see if they could find my driver, they stated that my food read that it had already been delivered. The driver never once called me or rang my doorbell, they instead left my food outside and because I was never informed that my delivery was here it was stolen. I've been calling for days for a refund and it just has been a runaround to get my money back. Horrible experience.
The credit card number field does not trigger my browser's "autofill credit card" function. Only the CCV field does.
Grabull menu offerings were incomplete: the choices for takeout were missing some of my favorite dishes of this restaurant. The restaurant's own website's menu confirmed that they still offer those dishes.
Cant check out on mobile had to go to computer to get it to work because the buttons are not selectable.
Order came earlier than I wanted. What was the point of adding a delivery time. I will not use again.
When trying to order through my phone, the automatic discount wouldn't apply. Had to order through desktop website.
Menu was fine, but lack of option to do half toppings or sauce on the side isn't great
Entry of card date confusing. You need to tell people not to put in the slash.
Great, except I was unable to add one of the coupons available.
My order was incorrect. There was no proper way to indicate what I did not want on my sandwich.
I work in a store that is inside a big box retailer. I specifically noted that it was to be delivered to my work station instead it was left at customer service of the big box store. No one at big box store knew anything about the order. It took me a trip to guest service to pick up my order.,
My work center is within a big box store. I specifically put on the where to deliver my food, It was left at customer service at the front of the store no where near my work center. I blame customer service too for letting it sit there for 2 hours.
The website was easy to navigate. Things were listed in the proper categories which makes ordering food go smoothly.
I placed my order online. I did not get my order in its entirety. I called the business and they told me I had to call Google to fix my order. And instructed me to just call them next time. So now, how do I get a refund on the items that were not delivered?
Looking forward to a complete delivery. The platform was easy to use. Thank you.
One pizza was delivered wrong in error, but it was quickly corrected by the AK team. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members