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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I do not like the automatic tip at 15% where I have to select a different percentage for a take out order. Pay your employees a fair wage to start with. Because of this, given a choice I would not use this platform.
It was a little complicated to figure out how to order for a later time in the same day.
100%...
Well the ordering went fine. I am not sure how the pickup will go. I will try to update once I pickup my catering order.
I filled out my cart, then got the request to login, when I logged in, it had emptied my cart and I had to start over.
You should be able to see your order on the confirmation screen.
Today it was good but sometimes this program can be a $#*!
Food always gets delivered elsewhere and never gets sent back out. Refund never comes but this only way to order from restaurant so
What I like about DoorDash and such tools is you get a tracker for where the delivery is en-route. Grabull could have at least emailed me and let me know where the order was (it left, etc.). That's the only feedback. All other things were great.
Have used in past with no problems and good service
A 10 character limit is a creative way to get around spam ratings
Kept deleting my info and had to place my order twice
Bad website. Hard to navigate and select the right item you want
The restaurant never received my order and said this happens all the time with Grabull. The restaurant was apologetic. I canceled the order with Grabull and placed directly through the restaurant instead.
Easy website and south end always has good customer service
Good experience but how do you change a password on an account?
I order from here every couple weeks, and the notification that my food is ready for pickup is usually *days* late. I might order on Monday and get an email / text that my food is ready on Thursday or Friday, even though the order is fine in the store shortly after I order it.
Would like to have an option for ApplePay and know what is in each menu option
Ordering was very easy. Glad I could put in our offices lunch order before they even open
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members