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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Im not sure why i went through with this. O just wanted to see how painful it was to order something. $15 markup is for what?! Nothing as far as i could tell. Ill save the money and time and just call the restraunt. You have a useless garbage service and ill never use it again.
I could have called several minutes ago but i wanted to see how long it took on this crappy app. It mot only takes forever but loses my info everytime i use it and need to enter my card info manually. It finds my credit card info in my iphone as im almost dobe manually entering. This app is junk and im sorry to hear my local restaurant prefers it.
Delivery took almost twice as long. Had to go out to the road to meet driver. Cost me an extra $25 for a mile delvery. I prob wont use this again
Its just ok. Not the easiest to navigate. As usual quicker to open a menu and call
Always easy to use- Cafe of India is a great restaurant
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Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
The user interface makes sense and is easy to use. I like that I wasn't surprised with a bunch of fees at the end. I'll definitely use this over other ordering platforms!
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
I ordered 3 pasta dishes from Grabull for Italian Brothers pizza in Citrus Heightsand 2 of the orders were substituted. One had the wrong sauce, one was meat (and should have been vegetarian). Owner said Grabull has items on their menu that they no longer carry and have requested them to be removed but no action. I will not be using Grabull again I will order directly from restaurant or through DoorDash.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Site was new to me my credit card wasn't accepted had to confirm not fraud with my bank.
I would like to see tax and fees separated. Additionally, who the tip goes would be helpful to distinguish as I would like to know that the driver gets a good portion of the tip.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
I paid extra money to have it delivered in about 30 minutes, but I took over 1 hour! And ZERO communication, other than when I called the 800 number and spoke to someone who did not understand English very well.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
I paid extra money to have it delivered in about 30 minutes, but I took over 1 hour! And ZERO communication, other than when I called the 800 number and spoke to someone who did not understand English very well.
Many months ago, i created an account with Grabull. However, despite logging in each time, I am prompted to enter my address and credit card. What use is an account?
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
I have registered my address and credit card, But every time I order, i have to reregister. Terrible experience
Despite creating and updating an account, i get promoted to enter my address adn credit card every time i order
The order was delivered The order was left at our front door without any notification, so we didn't realize the food had arrived. By the time we discovered it, the food was cold. Because of the variety and the large size of the order, reheating everything was difficult, which resulted in a disappointing experience. In addition, two items were missing from the order.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
Previous order was clunky and that was about 2 years ago. This was much faster, page response was great, pop-ups were instant and easy to navigate. A much better experience. Glad that I used Grabull.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
As noted in the first question, this is my first experience with this platform and I am feeling slightly displeased about the lack of inference made by your designers.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
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Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Despite giving my name THREE times to the counter service, we received the wrong order which was done way later then the app suggested and later then the time the service counter provided. They offered to throw in something free for the problems- as we had to go back to give back the wrong order they have us- and they have me one soda. Which was so insufficient. The counter service person clearly didn't have language and organizational skills needed for the job.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Hard to use and can't use Apple pay. Please add more advance features and automatic fill. I had to find and grab a credit card.
Thank you for sharing your feedback with us! We’re glad you gave us a try and appreciate your honest thoughts as we strive to make every experience exceed expectations. We hope to have the chance to deliver unrivaled service and tasty delights next time around!
Yall couldn't care less about this because after a year of complaining about adding fees you don't even put on the receipt, you still do it.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Always charged $2 more than my receipt. Just charge me the amount you receipt me for
I keep providing this feedback and I will continue until it changes. You charge $2 over the receipt amount
You always charge $2 more than what the receipt says. I am typing additional characters so that I can submit this despite my feedback not being 50+ characters long which is annoying
You charge my card $2 more than my receipt shows. I do not have more characters that I need to type to express my annoyance with being charged more than receipted.
Bank account is always charged $2 more than my receipt shows.
I have to call and dispute this additional charge with my bank everytime.
Web site is difficult to use. There is no automatic formating i. E. inserting parentheses around the area code. Some fields don't display the full value imputed.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Restaurant hadn't received my order although grabull confirmed it. The restaurant honored it but had to start cooking when I arrived, so it took a while
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
Overall, easy to use - no issue. Would absolutely recommend
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
A description of what comes on/with each item would be helpful
Thank you for sharing your feedback with us! We’re glad you gave us a try and appreciate your honest thoughts as we strive to make every experience exceed expectations. We hope to have the chance to deliver unrivaled service and tasty delights next time around!
Fairly straightforward! Thanks for making the pizza ordering experience easy.
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
I chose Grabull because it was easy and accurate to order. This has to be 50 characters so I am just adding words.
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.