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The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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My order was missing the two juices I ordered for my children and I immediately called the customer service number provided. The man who answered was in place that was very hard to hear him due to significant background noise and distraction. People talking, loud video game/tv and/ or outside noise that made both him and I hard to understand. He said he would call the store and put me on hold. He came back and said he'd have to call back to the store to talk to a manager for the refund. I informed him that I just actually wanted the drinks i ordered and not a refund. He said he'd call me back in a few mins. I did not get a phone call back for almost 2 hrs to inform me I was being refunded.
Order was ready, delicious food, and promptly on time.
Checkboxes rather than radio buttons for spiciness level are wrong. Scroll behavior on menu is distracting. Payment form is hard to use (eg no spaces between each group of four CC numbers).
Excellent customer serviceExcellent customer service excellent customer service excellent customer service
I'm not totally sure what grabull is and what makes it different than other services, but my ordering process was smooth. There should be more info about them when you order through them in my opinion
Good service friendly person. I'm going to recommend my friend and family.
Wish I could see cart easier. Had to redo entire checkout for missing field
Ur site sucks. Info entry never works and it's bad
Erased my cart after signing in, cannot even put "#" in the special notes for my community's gate code for entrance
When I picked 15% tip, it showed up in total. When I confirmed, no tip shows, so I have to go down and leave a cash tip with doorman. Or worse, I'm being charged for the tip, but it's not showing and I'll leave double tip. This is the second time this has happened.
Thanks $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
I'd like a quicker checkout option without entering email, OR an option that remembers me without creating another account and sharing a password
My order was missing items and they would not credit my account - bad business
The site didn't like my address, but it didn't really say why. If "fixed" what was wrong, but the ordering site continued to say there was an issue even when there wasn't. I was going to abandon ordering from the company and order elsewhere, but somehow I finally got it to go through even with it still saying "error" (although there was none). In addition, I couldn't use a period or semicolon in comments about the order.
Continued to say there was an issue when there wasn't. Could use a period or semicolon in comments.
The food was ready in time. It was a very nice food experience. The curry was wonderful. It was very subtle and complex. The momos were excellent. Great food! Great service! And lovely friendly staff!
Answer: Offers and the number of my local restaurants and their process of after order service, i get text on my order update and doordash postmates drivers are connected to them which means i use Grabull get delivery and discounts but other companies charge upto 18% service fees example Doordash
Answer: I could not find any yet, you can go check every damn restaurant is always with 2 or 4 discount son this site always
Answer: If they are so legit, why do they post a fake phone number all over their website, and denie access to support system, so fraud with a capital FRAUD