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GrabullReviews 10,015

4.1

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Grabull Reviews Summary

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
40
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Maine
1 review
0 helpful votes
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Long wait for food
May 17, 2025

Easy ordering on line. Message received that my order would be ready in 37 minutes. It took over an hour before my food was ready

Date of experience: May 17, 2025
Massachusetts
1 review
0 helpful votes
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Great Service. Great Food.
May 17, 2025
Updated review

Wonderful experience. The food was ready on time, hot and wonderful. Definitely a new favorite for the family.

Date of experience: May 17, 2025

Easy and reliable.
March 7, 2025
Previous review

Easy site to navigate. Clearly in synch with their clients.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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As long as it works, I will be really happy! That is all I have to say

Date of experience: May 16, 2025
Massachusetts
1 review
0 helpful votes
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I don't want to leave a review
May 16, 2025

No thanks. I think it's ridiculous granule is forcing people to do a review before I order my order

Date of experience: May 16, 2025
California
1 review
0 helpful votes
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Odd cannot recall so not out standing. Again Odd cannot recall so not out standing. Again Odd cannot recall so not out standing. So reading it 3x makes it worthy?

Date of experience: May 15, 2025
Massachusetts
1 review
0 helpful votes
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Feedback title
May 13, 2025

Please describe your previous experience. Please enter at least 50 characters.

Date of experience: February 1, 2020
Massachusetts
1 review
0 helpful votes
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No option for Apple Pay
May 12, 2025

No option for Apple Pay. Annoying to enter card each time...

Date of experience: May 12, 2025
Massachusetts
1 review
0 helpful votes
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Not sure
May 12, 2025

Not sure. Haven't finished using it. Hopefully it works correctly.

Date of experience: May 12, 2025
Massachusetts
1 review
0 helpful votes
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Great service
May 11, 2025
Updated review

The order came quickly and still hot. Always enjoy food from Kings

Date of experience: May 11, 2025

On time
January 4, 2025
Previous review

Driver was pleasant and on time. The food was great as always.

Date of experience: January 4, 2025

Everything is clear and concise
June 16, 2024
Previous review

Everything is clear and concise. All items were listed with exactly what was included.

Date of experience: June 16, 2024

Easy to order and quick delivery
April 14, 2024
Previous review

Easy to order and quick delivery.

Date of experience: April 14, 2024

Only my second order but so far the site was easy to...
March 31, 2024
Previous review

Only my second order but so far the site was easy to navigate and food arrived before scheduled.

Date of experience: March 31, 2024

Quick and easy
March 3, 2024
Previous review

Quick and easy.

Date of experience: March 3, 2024

The website was easy to navigate
July 5, 2022
Previous review

The website was easy to navigate.

Date of experience: July 5, 2022
Massachusetts
1 review
0 helpful votes
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Great food and service
May 11, 2025

Great food and service; we will order again. Delivery was on time and the delivery person was polite. We will use grabull again

Date of experience: May 11, 2025
New York
1 review
0 helpful votes
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Great service
May 10, 2025

Quick delivery. Driver came up to my apt which was a plus. Great service overall. I would highly recommend.

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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Easy, simple interface
May 10, 2025

Easy, simple interface. I would have liked more product pictures.

Date of experience: May 10, 2025
Massachusetts
1 review
0 helpful votes
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Easy to order, I could see all the dishes available very easily.

Date of experience: May 9, 2025
Massachusetts
1 review
0 helpful votes
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First time ordering from Steve's online. Our family has been going there for years.

Date of experience: May 9, 2025
New Hampshire
1 review
0 helpful votes
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Pretty good
May 9, 2025

Pretty good. Needs a option to withhold ingredients...

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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You need to offer Apple Pay
May 9, 2025

You need to offer Apple Pay. It would be way better. Also having to type 50 characters is too much

Date of experience: May 9, 2025
California
1 review
0 helpful votes
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Bad user interface
May 9, 2025

Bad user interface. Mobile support is terrible. Do better. Thanks.

Date of experience: May 9, 2025
Massachusetts
1 review
0 helpful votes
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Seems easy to navigate through site making ordering easy. First time having delivery so cannot speak to timly delivery.

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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Straightforward process
May 9, 2025

Straightforward process. Options were clear. All the price options were clear also.

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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Communication issues?
May 9, 2025
Updated review

Sometimes the restaurant does not receive the order online

Date of experience: May 9, 2025

Easy site to use
August 12, 2024
Previous review

Easy site to use, on-time delivery and the orders come as I want them

Date of experience: August 12, 2024

Order wasn't placed
July 24, 2024
Previous review

I've never had an issue before, but the last order I placed, though confirmed by Grabull, was not received by the restaurant, and I had to resubmit it.

Date of experience: July 24, 2024

Easy site to use
July 24, 2024
Previous review

It's an easy site to use, and I've never had an issue with deliveries, or receipts, or anything

Date of experience: July 24, 2024

Easy website
February 17, 2023
Previous review

The website is easy to maneuver through, and quick...very user friendly.

Date of experience: February 17, 2023