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GrabullReviews 9,619

4.2

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Grabull Reviews Summary

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
40
This company responds to reviews on average within 1 day

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Massachusetts
1 review
0 helpful votes
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Yum
December 16, 2021

Yumyumyumyumyumyumyumyumyumyumyumyumyumyumyumyumyum

Date of experience: December 16, 2021
Massachusetts
1 review
0 helpful votes
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Great and fast.
December 16, 2021

Nothing much to say, the food came so fast and will definitely order off of more often.

Date of experience: December 16, 2021
California
1 review
0 helpful votes
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Restaurant received order late
December 15, 2021

Grabull stated order would be ready in 25 minutes. Showed up at the expected time and the restaurant had not received the order yet.

Date of experience: December 15, 2021
Nevada
1 review
0 helpful votes
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Was easy and convenient
December 15, 2021

I am so excited I was able to use this. When there was option for delivery, and I wanted to pick up. Grabull got me! Thanks!

Date of experience: December 15, 2021
Massachusetts
1 review
0 helpful votes
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The saved addresses never work correctly. Always drop the street address.

Date of experience: December 15, 2021
Massachusetts
1 review
0 helpful votes
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It was very easy to use the Grabull platform but I never receive a notification when my food is ready for pickup. So, I always just guess 20-30 minutes but it's always ready before I arrive.

Date of experience: December 15, 2021
Massachusetts
1 review
0 helpful votes
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Love Mikey's!
December 14, 2021

Love Mikey's and love the new online ordering option. Easy, efficient and fast.

Date of experience: December 14, 2021
Massachusetts
1 review
0 helpful votes
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Doesn't recognize my account and password reset doesn't work properly.

Date of experience: December 14, 2021
New York
1 review
0 helpful votes
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Let me see the total with tax and tip before I have to submit my order. Nothing wrong with Big A. Just this grabull site.

Date of experience: December 14, 2021
Massachusetts
1 review
0 helpful votes
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Great
December 13, 2021

Delivery was on time and as expected! It was Perfect!

Date of experience: December 13, 2021
California
1 review
0 helpful votes
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Driver in good communication
December 13, 2021

I was impressed when the driver communicated with me

Date of experience: December 13, 2021
New Hampshire
1 review
0 helpful votes
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Quick
December 13, 2021

It's was ok the driver didn't spoke much so it's was average

Date of experience: December 13, 2021
Massachusetts
1 review
0 helpful votes
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Good
December 13, 2021

Placed the order and picked it up within 15-20 minutes

Date of experience: December 13, 2021
Massachusetts
1 review
0 helpful votes
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Easy to place order, but had to enter cc info several times

Date of experience: December 13, 2021
Washington
1 review
0 helpful votes
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Ordering online has issues when trying to enter anything in to the special instructions field

Date of experience: December 13, 2021
Massachusetts
1 review
0 helpful votes
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It's fine
December 13, 2021

It's fine. As far as I can tell my order went thru

Date of experience: December 13, 2021
Massachusetts
1 review
0 helpful votes
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Perfect
December 13, 2021

Easy to navigable menus and help in deciding for everyone

Date of experience: December 13, 2021
Vermont
1 review
0 helpful votes
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I've saved my address to my profile, but I always have to enter it manually at checkout.

Date of experience: December 12, 2021
California
1 review
0 helpful votes
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Food
December 12, 2021

Well i'm unsure if this review is about the food or the go between order service, grabull allowed me to customize my order to my liking, and add notes to ensure my order would be correct, The smothered chicken was more like baked chicken, it surely wasn't in any form of sauce nor gravy.
There was no butter with the waffles, who has waffles without butter?
Wth, to top it off we had no butter at home. The syrup was too thin, and no flavor what so ever.

Date of experience: December 12, 2021
Massachusetts
1 review
0 helpful votes
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Worked fine.
December 11, 2021

Food was ready when we went to get it. We walked home and ate it.

Date of experience: December 11, 2021