GoVets

Hi Howard,

First off, I want to extend our sincerest apologies for the experience you had. We're always aiming to do right by our customers, and it sounds like we dropped the ball this time. The issues with inventory and lack of customer service you faced should not have occurred. I assure you that we've made tremendous improvements to our systems since that time to prevent incidents like this from happening in the future.

On a brighter note, GoVets has been making strides in the past two years. For starters, we've ramped up our tech to offer a faster, more efficient shopping experience. Secondly, we're back with phone support in 2023, in addition to a top-notch chat support team. And yes, all of our support staff is based right here in the USA.

We'd genuinely appreciate another chance to make things right for you. If you get in touch with our support team and verify your previous order, we'll gladly offer you an extra $20 in store credit. Just mention your order and date/timelines along with my name, Marc, and SiteJabber, and I'll vouch for you.

Thanks for your understanding, and we hope to earn back your trust.

Take care,
GoVets Support

Hi Larry - Sorry for the later reply since SiteJabber is not really one of the top review platforms out there... but we want to make sure we're address customer concerns on all channels!:-) Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced. Your situation sounds like an unfortunate hiccup in our inventory system, which shouldn't have happened. Typically, our platform is updated in real-time to ensure product availability aligns with what is advertised. It appears that in your case, there was an oversight or a delay in the system updating the availability of the seat cushion.

We understand the frustration that comes with placing an order only to find out it's not available. We are consistently working to improve our inventory management to avoid situations like this. Thank you for also sharing the quick action your credit card company took; that feedback will aid us in refining our own refund processes. We'd love another chance to serve you and make things right. Please know that we're committed to enhancing your shopping experience, and your insights play a significant role in that effort.

So many things have changed about GoVets over the past 2 years... I'm sure you'll appreciate that changes.
- Our Technology is improved. Our site performance and search optimization is constantly being improved.
- Our Customer Support team has been back on Phone support for all of 2023 and our Chat support team is outstanding.
- Our staff (phones, tickets and chats) is 100% USA-based.
- Give us a shot... If you tell our support team your order number (above) and we verify that it's your name, we'll give you an extra $20 store credit to prove it.:-) If they ask you who brought this up, just mention Marc and SiteJabber and I'll vouch for you.

Take care
- GoVets Support

Hello Jin,

After looking into your order (000354258), we see that you reached out to us on 7/26 to return the item. On 8/9/23 we sent you the return details (where to send it back and an RA#). We emailed you again on 8/15/23 and 8/22/23 asking if this had been sent back yet and there was no response from you.

We work very hard getting returns completed in a timely matter, but it does require communication from the customer, too. Please reach out to customer service as soon as possible with the return tracking details from UPS so we can get this completed for you.

Thank you,
GoVets Support