GoToGateReviews 2,503

I purchased a ticket from YYC to Vancouver on Jan 12th which canceled by airline due to bad weather.
I called several times. Every times, I need to wait at least an hour then they don't even tell me when they can refund me. They just say they're working on it.
What should I do?

You buy insurance from another company and then you want to cancel they start directing you to that other company and you have to show proof why you want to cancel

I bought a ticket online from their website and then I changed my mind. I tried to contacted them right away no answer at all. I had to wait till Monday to called them finally someone answered me, and I explained to her my situation then replied me no refund no cancellation request.
So, if you buy a flight ticket from this company and you changed your mind hour later just say good buy to your money. No refund no request cancellation. No customer service on 24h as they state in their website. Please stay away from this type of company.

Worst ticket company I have ever worked with. Lots of hidden fees and crap customer service. They take forever to return calls and leave out important information. It ended up being $1568 per person when the original price was listed as $860. I couldn't get a refund either, only company credits.

If you think you are saving money by booking with Go to Gate, I highly suggest that you book with the airline directly or elsewhere. I'm a sucker for a bargain but I made an awful mistake by booking with them. The time and stress I have to endured was ridiculous.
The airline couldn't find the reference number provided by this agency so end up paying an extra $16.50 just for their call center to book it for me.
That's not all, my return flight? Oh boy... they canceled it! I tried calling them and mysteriosuly, no one is answering. I end-up rebooking directly with the airline and was confirmed that the agency canceled my flight. Please take my word for it. By-pass the stress and book elsewhere.

They Told me that they charge 56 $ if canceled but tgey charged me double the amount. They wont answer back

I have been trying to get a refund for over seven months. The email exchange with this company is really poor, as soon as they get your money they don't care about you. I am so sad to see these kinds of companies continue to abuse without any accountability. There should be an authority to stop them. I will continue to denounce this on all platforms. A very friendly advice, avoid them.

It is the worst place to buy tickets, they don't give answers to your questions, they don't make date changes, there is no good customer service. They are a disaster!

Extremely disappointed! GoToGate was supposedly denied access to Thai Jet Air and Thai Air Asia, so they couldn't honor the flexible ticket. Because they couldn't help me with my flight changes, they offered to refund my flight only, and not the additional services they promised-- flexible ticket, seat reservations... I lost $200 dollars and will NEVER use this company again and regret not paying attention to the reviews in the first place as they only have 1 star! Go figure! On top of all of this I incurred expensive international call fees as I was put on long holds many times.

Whilst Gotogate appears to have competitive prices be VERY careful when booking. The prices are low purely to come up at the top of searches on travel booking sites such as Skyscanner and Kayak. But they mark up the "extras" very heavily.
The airline ticket that I bought did not include a luggage allowance so I added one piece during the check-out process of the booking. They charged £26.99 for this although on the airline's own site (Air Asia) they only charge £10.24 (THB 468)
This is an over charge/mark-up of over 260%
When I phoned GotoGate they said that they are entitled to mark up their prices, that I had chosen to add the luggage and that they do not give refunds of any kind on the extras that they sell as part of the bookings.
Beware when booking with GotoGate

On 12/07/2022 I ordered 4 plane tickets to Romania through the GOTOGATE website, the
First order I did not receive confirmation, the computer was stuck for a long time, so I started everything from the beginning and made a second payment. When I returned from Romania I discovered on my credit card that I had been charged for both ticket orders. Since the names and flight details are the same in both orders, I contacted GOTOGATE to credit me for the double order!
GOTOGATE did not agree to help and I contacted the airline directly which credited GOTOGATE with 4,636 ILS, after many inquiries and months of waiting, GOTOGATE returned me only about 2,700 ILS.
I am turning to you for help in returning the remaining money.