Go To Gate UKReviews 34

One of the worst airline ticket service providers.
We have booked our tickets with gotogate and the airlines have preponed the connecting flight and the connecting time has become 50 mins from 3 hrs. Airlines told us that it is not possible to catch the connecting flight with 50 mins of connecting time. We have requested gotogate to provide us another alternative travel options, but gotogate didn't help us and asked us to contract the airlines. We have contacted customer support and all airline offices, but they inturn redirected us to contact the gotogate. But gotogate didn't help us and finally we had to cancel our ticket by loosing 50% of our money. Even after cancelling the tickets with 50% loss and after 6 weeks of cancellation of tickets, gotogate didn't refund the money till now.
Additionally we tried atleast 10 times contacting gotogate customer support and each time we had to wait atleast 45 to 60 mins to get even to connect with a customer representative and after that 30 to 40 mins of holding time for the customer support team to check with other teams internally. After listening to the entire story they accepted to call back with 72 hours with the resolution, but it never happened.
So, with my 2 month of nonstop follow up with the customer service, I can say that this is one of the worst airline ticket agent, I came across in my life. I would never recommend this gotogate to anyone. Please avoid, even though you may be see 2 or 3 percent cheaper rates compared to other sites, but you end up loosing your entire money for the fault of not yours.
Also please read the reviews from various sites, almost all review sites got bad to very bad review ratings.

Don't know how I got in there. But the site is tricky and they will find a way to steal your money.

Is one of those sites where you can end up without any booking and paying them for nothing, which is their admin fee which they are charging for completely bunch of losers who call themselves customer service.

Meanwhile if still with doubts read this before booking:
https://www.independent.co.uk/travel/news-and-advice/holiday-booking-scams-add-ons-deals-online-travel-agents-which-gotogate-cheap-flights-a*******.html
I wonder how such junk companies still exist.

They charge you fees without outlining it on their terms and conditions.

Due to bad internet my ticket got booked twice and they charged me GBP 45 to cancel one of them. And when I asked them to show me where it is stated on their website about there charges I was quoted paragraph two in T & C 1.2 quoted below

"Our own portfolio of services may vary over time. Some of our own services are described in Section 8. For additional services not set forth in these T&C's, a detailed description of such additional services as well as information about our fees and supplementary terms and conditions for booking and usage, is provided to You over the course of the booking process."

It is so vague and doesn't outline anywhere the said cost of GBP 45 for an error.

Also in the so called "course of the booking" nothing is mentioned about cancellation fees and charges

To avoid absolutely! They have no flexibility whatsoever and will always find a reason not to pay you back even if the flight company agrees on a full refund. Even when they confirm a refund, make sure you double check they pay back entirely as not been the case for me.

They can also cancel the flight with a very short notice and won't pay back the flight tickets in full due to "administration fees"! This is just scam.

A small saving when buying the ticket is really not worth it, avoid all the travel agencies of this type!

Compre boletos de avión a través de ellos y me cobraron una tarifa adicional de 16 libras para enviarme mis boletos por e-mail tres horas antes del viaje; de no pagar esta tarifa tendría que documentar en el aeropuerto y pagar por la impresión de boletos. El día que debían enviar mis boletos recibí un correo diciéndome que no iban a enviar los boletos por que tuvieron problemas técnicos, solicite el reembolso de lo que me cobraron por un servicio claramente no otorgado y su repuesta fue que no me regresarían el dinero ya que yo acepte los términos y condiciones. Es decir, cobran un servicio que no dieron y con toda frescura lo justifican en sus términos y condiciones.

The worst company I've ever come across, they advertise cheap deals, once your money is paid, then you're on your own, if you ask their so called customer service, the answer will be: WE CAN'T HELP, CONTACT THE AIRLINE OTHERWISE PAY US MORE AND WE WILL HELP. I don't understand how they're still allowed to trade given the fact that they break every rule in the trading standards and consumers act books.
My advise to the big airlines and SKYSCANNER is not to associate YOUR brands with these cowboys.
My advise to the victims of these SCAMMERS is cancel your credit card payments, this is within your rights and hit them where it hurts. Let see if
Collectively we can stop from disappointing more people like you and me.

Very negative experience. Their 'Flexible ticket' offer is nothing but SCAM.
When purchasing 'flexible' ticket, you supposed to be able to change dates of the flights which was what I needed.

First, to make a change you have to call them and the wait time is insane. And of course they are not be helpful. I was offered to pay a fare 'difference' which was equal to the price of the new fair. As a result, I lost the return ticket.
When emailing, they were continuously denying the fact that it is unreasonable that the difference cannot be equal to the price of the fare.

Overall, DO NO RECOMMEND. Highly recommend to consider other dealers

We are so disappointed, we have been chasing you for many days in vain.
We have tried for a month to upgrade our booking to business but no response, then now Qatar airways is no more operating from UAE, all the other booking websites have contacted their customers to propose alternative flights or refund. Only GOTOGATE ignored us and whenever we call, they keep a on transferring the call to different department then disconnect. Very bad customer service really, nobody is taking care of customer's requests.we will never book or recommend GOTOGATE

I booked with go to gate and I am now trying to change my ticket - I've sent them numerous emails (the first 8 days ago) and have never had a response. I then called them and after an hour on the phone was told that it wasn't possible to change my ticket. It was like the agent didn't even understand what I was asking him to do - he's response to everything was not possible. I asked to check different dates and fare classes and he said there are no seats available on any dates or on any fare classes ( despite these being available on the airlines own website and on the go to gate website as well!) eventually he said it must be a system error and he would all the airline and I was to expect a call back in 24 hours - it's now been 36 and I've heard noting. I realise now he just wanted to get me off the phone. Don't book with this company, it's just not worth the hassle. Their customer service is non existant and they really don't care about anything except getting your money.