Go To Gate UK

A complete rip-off. They will entice you with lower prices flights, but then charge you abusive fees for any change/add-on. Want to pay £215 per person to add checked baggage? £41 for the privilege of selecting your seats, as well as double the seat price the airline charges on their own website - all the while saying that's the airline's fee. Plus, their T&Cs state you are merely expressing a preference and not actually securing your seats, as they can be changed by the airline at any moment without compensation! Forget doing anything directly with the airline as well, as buying a ticket with them will stop you from being able to do it. They even charge £22 extra if you want to claim compensation if your flight is delayed! Something that happens automatically in case of delays. There is simply no transparency regarding extra costs and it's full of hidden fees and inflated prices AFTER you book and are trapped with them. Do yourself a favour and never access this website - you will regret not doing so.

Terrible experience, both the outbound and return flights were cancelled, bad customer experience and they refused to provide an adequate refund for a completely cancelled service. I was unable to fly to my destination despite ensuring that I did everything correctly and without error. Looking at their other ratings online, both on SiteJabber and TrustPilot, I should have never used them in the first place.

Quick update to an earlier post. Tickets cancelled by BA in June 2020 were never refunded by Gotogate. Instead they kept me hanging with emails claiming they were waiting for BA to refund them first. In reality, I learnt from BA that they already refunded Gotogate in July.

Fortunately, I had booked via my credit card company, and they finally refunded the money owed to me now... 7.5 months after the original booking, and with still no satisfactory answer, let alone excuse from Gotogate. Never ever will book through them again.

I am owed over £2,500 since early April, i have just been informed by a very helpful customer services adviser to "just wait for a refund" it has been 3 months? How much longer do i have to wait. I then called Emirates and they have informed me no refund has been requested! Who is actually telling me the truth. Cannot got a decent response from Go to Gate no matter how hard i try. I am a NHS worker and the last few months have been bad enough, without having to keep fighting for a refund which i am entitled to...

They overcharged me by £500 then didnt even book the services that IO had paid for.
They then refused to refund me for what they hadnt paid for.
I shall be taking this up with my credit card company.
They also cut you off on the phone and their attitude is awful.
Avoid at all costs!

After completing all details and paying for all the additional fees (check in, sms, baggage, seat reservations, etc etc etc) i made the payment but it said there was an error and to contact them. They told me it was in the system and i had to wait 3 hours for confirmation. I asked if it was possible that after 3 hours the flights i booked would not be available, they confirmed my concern. Therefore they are selling flights and seats that they do not have. Still showing in basket but when clicking on remove button it will not remove. Waited 5 hours for confirmation but nothing sent - NEVER USE

My flights were cancelled in March 2020, Still no refund, no reply from customer service and no telephone number to contact them. Refund from the airline given to gotogate in June 2020. Still waiting for nearly £3000 refund. Absolutely awful customer service. I dont know why they think they can keep my money. Cannot find a phone number to ring!

Update. Finally received Jetstar refund 21/08/2020, not sure if it is full amount, as the original fee for all flights didn't include a breakdown for each flight.
Qatar Airways refund has been authorised 20/02/2021, but not yet received. If it is the same as the Jetstar refund it will take three months from authorisation. Why?

I booked a flight through gotogate.co.za and they sent me a message that emirates cancel my flight and they applied for my refund from emirates its now over 3 months no refund no reply I am still waiting
Gotogate plz help

I've just used gotogate again this time for 3 individual flights on the same airline. LHR-KWI. KWI-BAH. BAH-LHR. Always a bit wary of OTAs but again I'm proved wrong. Price was best via skyscanner search. Direct searching on gotogate.co.uk produced the same price as directly booking with the airline. I booked with gotogate.co.uk to save some money. Again I'm not disappointed.
The ticketing was instant as you would expect. And the ticketing immediately contained the airline booking ref which allowed me to then manage the booking with my FF program number passport etc. I also booked my fav seat at no additional cost.
Very happy with gotogate.co.uk as an OTR. I would use again. Seems all is well unless you might have a problem.

Date of experience: 31 January 2023

They charge you fees without outlining it on their terms and conditions.

Due to bad internet my ticket got booked twice and they charged me GBP 45 to cancel one of them. And when I asked them to show me where it is stated on their website about there charges I was quoted paragraph two in T & C 1.2 quoted below

"Our own portfolio of services may vary over time. Some of our own services are described in Section 8. For additional services not set forth in these T&C's, a detailed description of such additional services as well as information about our fees and supplementary terms and conditions for booking and usage, is provided to You over the course of the booking process."

It is so vague and doesn't outline anywhere the said cost of GBP 45 for an error.

Also in the so called "course of the booking" nothing is mentioned about cancellation fees and charges

Don't know how I got in there. But the site is tricky and they will find a way to steal your money.

Is one of those sites where you can end up without any booking and paying them for nothing, which is their admin fee which they are charging for completely bunch of losers who call themselves customer service.

Meanwhile if still with doubts read this before booking:
https://www.independent.co.uk/travel/news-and-advice/holiday-booking-scams-add-ons-deals-online-travel-agents-which-gotogate-cheap-flights-a*******.html
I wonder how such junk companies still exist.

To avoid absolutely! They have no flexibility whatsoever and will always find a reason not to pay you back even if the flight company agrees on a full refund. Even when they confirm a refund, make sure you double check they pay back entirely as not been the case for me.

They can also cancel the flight with a very short notice and won't pay back the flight tickets in full due to "administration fees"! This is just scam.

A small saving when buying the ticket is really not worth it, avoid all the travel agencies of this type!

Stole the refund from the airline company and deleted my booking from their website

In September 2022, soon after I got confirmation on Gotogate's website my refund from Thai Airways has been processed (for a booking reservation cancelled in March 2020 - almost 3 years ago), Gotogate deleted my Order Number from their website and I cannot track my claim anymore: "No matching order was found. Check your order information and try again."

See attached image from their website in September 2022 stating 'Refund processed by Thai Airways' and from January 2023 stating 'No matching order was found. Check your order information and try again.'

I've followed up on my last email in September after I got my refund confirmation and reply back was: "The booking number you have provided we are unable to retrieve your booking details."

Essentially, after almost 3 years of emails, calls, claims, etc, waiting for my money back, they took my refund (~800£) and told me my booking details don't exist.

Please consider next time you have the option to book with Gotogate.

I bought a ticket in February, for Argentina to Israel, with two stops. A week after I had paid for it (Thousand of dollars) they cancelled one of the legs, since there I'm calling and emails then to re-book my ticket or get the refund, and it's IMPOSSIBLE! Because they wanted to keep my money, they stole me!

I had spent probably hundreds of dollars in calls, but they don't care.
The WORSE agency in the world.

I suggest you do not risk and buy with another agency that provides a good service and customer care!
A trip started when you planning it, but not with Go To Gate, HORRIBLE SERVICE!

Very negative experience. Their 'Flexible ticket' offer is nothing but SCAM.
When purchasing 'flexible' ticket, you supposed to be able to change dates of the flights which was what I needed.

First, to make a change you have to call them and the wait time is insane. And of course they are not be helpful. I was offered to pay a fare 'difference' which was equal to the price of the new fair. As a result, I lost the return ticket.
When emailing, they were continuously denying the fact that it is unreasonable that the difference cannot be equal to the price of the fare.

Overall, DO NO RECOMMEND. Highly recommend to consider other dealers

On the 26th of September, I booked a return flight from Geneva to Addis Ababa from Go to Gate. I've received an email from them informing me that the booking has changed with a link to change my tickets. The web link leads nowhere, and the contact number is non-existent. When I use the Ticket Code from the Airlines, it shows the option to change my booking, but the first flight goes only until my connection, Istambul. It means they haven't booked the whole flight I paid for. I've been trying to contact the company for days and sent them an email explaining what is happening, but the only response I get it's a phone number that doesn't exist. I've tried paying for a Platinum contact service to contact them quickly, but it seems like an extra scheme from this company. It looks hopeless trying to call them, and they don't provide effective customer service. It's four days before my flight, and it seems like they won't give me a solution until then, forcing me to book another ticket and change all the plans and appointments I have arranged previously. I strongly advise people never to use this company, it is a big fraud, and they make it impossible for you to have a solution on time even if you book the extra services.

Booked a flight from Chiangmai to Singapore and it was a connecting flight.

First flight: 2UC8CS 13:05 - 14:25 had a delay big time and resulted me unable to catch on my second connecting flight - 47TJTX.

GoToGate's reply was they will help me get a refund and it's all just talk. They ignored me thereafter, replies to my emails were just as bad. All they claimed is the first flight's delay did not affect my second flight and hence no refund.

This is total bull$#*! And clearly a planned scam by GotoGate. Look it up alot more people are getting scammed by this Airline daily.

SEE SCREENSHOTS OF DELAY! How can someone be able to board the connecting flight with this kind of delay? Makes no sense.

Reference Code: LYQ9P1