Akshay R.

One of the worst airline ticket service providers.
We have booked our tickets with gotogate and the airlines have preponed the connecting flight and the connecting time has become 50 mins from 3 hrs. Airlines told us that it is not possible to catch the connecting flight with 50 mins of connecting time. We have requested gotogate to provide us another alternative travel options, but gotogate didn't help us and asked us to contract the airlines. We have contacted customer support and all airline offices, but they inturn redirected us to contact the gotogate. But gotogate didn't help us and finally we had to cancel our ticket by loosing 50% of our money. Even after cancelling the tickets with 50% loss and after 6 weeks of cancellation of tickets, gotogate didn't refund the money till now.
Additionally we tried atleast 10 times contacting gotogate customer support and each time we had to wait atleast 45 to 60 mins to get even to connect with a customer representative and after that 30 to 40 mins of holding time for the customer support team to check with other teams internally. After listening to the entire story they accepted to call back with 72 hours with the resolution, but it never happened.
So, with my 2 month of nonstop follow up with the customer service, I can say that this is one of the worst airline ticket agent, I came across in my life. I would never recommend this gotogate to anyone. Please avoid, even though you may be see 2 or 3 percent cheaper rates compared to other sites, but you end up loosing your entire money for the fault of not yours.
Also please read the reviews from various sites, almost all review sites got bad to very bad review ratings.