Gossby

I have placed 3 separate orders with this company. The first order wasn't great. There was a fingerprint smudge on back of ornament that I couldn't remove. Print quality on one ornament in the order was good. The other ornament was too dark to make out details. Ornaments were supposed to be identical. The second order contained 3 items which were packaged sepatately. Tracking info showed all 3 were delivered when in actuality, only 2 were delivered. Contacted company multiple times getting the same useless response each time telling me to look in mailbox, search around mailbox, speak with USPS and carrier, and wait 3-5 more days. After multiple emails, I see tracking info was changed today and now reads that missing item is in transit. It was never even shipped and I wasted time and energy tracking it down, filing missing package claims and trying to get answers. Finally got a half-hearted apology and offer of refunding half the shipping cost and price of ornament if not received by a certain date. Too little, too late. The third order should have been manufactured, shipped and received by now. I got an email yesterday saying the items I wanted were out of stock and they were sending a substitute.
There was no option to cancel order. Customer service rep said they could not cancel the order while it was being processed. My mistake was ordering three times before ever receiving and examining the first order. I learned my lesson! Not a happy customer. Buyer beware!

So I ordered one of their keychains, 16 full days later they said they gave the item to the USPS but USPS says they never shipped it, they only created a tracking number. I reached out to Gossby customer service twice both times they told me USPS had the item and there was nothing they could do. Except USPS says they never shipped the item? Then customer service said it was a courier error and to wait another ten business days before they will do anything. So I told them I needed a refund because I was done playing games with them, they told me I had to return the item THAT I NEVER RECEIVED to them for a refund. HOW? You never shipped it. DO NOT BUY FROM THEM

Waited a long time to receive my order just for it to be completely wrong and good luck getting ahold of costumer service. They won't ever reply back. Waste of time and money

Easy process and t shirt material is good. Just an FYI, the purple color shirt is too dark to see the black font letters. Wished there were font colors to select from.

Ordered two ornaments based on the advertisement photo. They were supposed to be a 3D ornament of our dogs that passed away. We uploaded photos. We were under the impression that they would do custom ornaments, or at the very least a generic version of our breeds of dog on angel wings. What we got was a cheap resin print out of our dog, they basically cut and pasted our dog from the picture we sent and glued it to a print out of angel wings and covered it in resin. One of the ornaments never came, the one that did come is ugly and blurry and scratched up and it's not what they advertised. Customer service was terrible, called and the rep told me only the chat agents could help. Messaged the chat agents and told her what was going on and all she kept saying was "there is a blue film on it, take the film off it". There is no film on it, and if there was it wouldn't take away from the fact it's ugly, and not what they advertised. Paid 40.00 for the ornaments and she had the audacity to refund me 30% off the shipping fee. The shipping fee was 10.00. This company is garbage and they make garbage. Don't buy from them.

Wonderful selection warm gifts that bring smiles and happiness to the
Gift giver and the receiver i would recommend gossby to anyone looking
For ideas for that person u just never know what to buy

Wasn't sure about ordering from this company I never heard of and doing it off the internet. But I was surprised and pleased at the final custom product I received when it was delivered.

I believe due to improper packaging I payed $22.00 only to receive a smashed cup I'm Very unsatisfied and this is very unsatisfactory and I'm very disappointed my order number GB*******

I was worried about the delivery times because it was for a gift but the custumer services did the best they can! And i recieved my packge on time! Thank you very much! All is perfect!

I ordered a onesie for my son and after more than three weeks it still hadn't shipped. No explanation why

I bought this cup, of my cats, and it has so good quality and also arrived early in perfect conditions. Ill buy again from them :)

Bought 2 of these, so I could send one to my elder daughter in Australia just to remind her what she's missing back home

It was incredible beautiful in person. Worth every penny! I fit all 4 dogs on the sleeve. Thank you for the quality!

I made a super hero shirt for my husband and we love it! The quality and sizing were great. Shipping was fast!

This is now the 3rd item purchased from Gossby and I could not be happier, excellent excellent quality and incredibly fast service, I will continue to shop here, they are wonderful!

I ordered few mugs and most of them were fading letters on those mugs after washing in the dishwasher

Thank you for giving the gift of having my dogs with me again thanks so much. If you miss your fur babies this shirt is the best choice you make.

My daughter dad like the jacket. He said it's gonna be his favorite new jacket from me and her daughter. So sweet! Love it!

Love the products came in very fast made multiple orders and got them all in time for Christmas … will be ordering again after Christmas

Bought a hoodie for my sister. That looks awesome. I'm hoping she'll enjoy it. I'm giving as an Xmas gift this year.