GoodwillFindsReviews 68

Goodwillfinds will picture an item for sale.Many times the item is NOT available yet they follow through with the selling transaction stealing your money.More times than not,you go through trying to contact them,only email allowed.IF they respond,weeks later,they claim that the item was"lost,unavailable,missing". You will then,again,be lied to about your money being refunded. BE PREPARED TO FIGHT FOR A REFUND.Goodwill is a scam,plain and simple.They do not help anyone but themselves and their greedy lined pockets.Nothing here on this site is worth the hassle.

I want to revoke my positive review for this site. At first purchases seemed like a great deal. Then I started authenticating items once I receive them and many turned out to be counterfeit. Additionally, they're price gouging for items that are DONATED to them.

They need to fire the top in command and start over. I have been waiting weeks for just a response from them in regards to an order. The wrong item they sent me and I have sent numerous emails. Not one response. Shame on you for stealing peoples money. I wish all would ban goodwill, they steal from people every day. They lost a customer in me I hope everyone that gets screwed by them does the same.

I ordered a bass guitar floor effects unit described as "tested and working", yet what was delivered was an obviously broken piece of gear. No sound comes out of it, there is no current at all going to any of the output jacks, which means they never really tested it, they just checked to see if it powered on. Three messages to customer service have gone unanswered. It took 10 days for the item to reach me and communication was limited to a receipt and a shipping notice, other than the 2-3 marketing emails I received in the meantime. I'm willing to pack up and return the broken item for their inspection should they ever decide to reply.

Now that I read other reviews and background info from former employees about how Goodwillfinds.com works, it's clear that it's essentially a volume-based scam. The fact that this rinky dink little site runs on Salesforce Commerce Cloud tells us that the person or team in charge of establishing this site was in over their heads and was sold a bill of goods. They should be on something like Shopify+ because with SCC, the site's numerous issues will be far too complex and costly to fix.

Unless Goodwill gets competent ecommerce leadership and completely rebuilds this site the right way, avoid it like the scam it is.

Went to shop n the guys in that store are creepy n flirtatious watching the ladies shop n.asking for phone numbers, it was a creepy encounter why not have the men in there better monitor most have criminal backgrounds, my friend was approached by a Latin guy and we looked for his od badged n the black gentleman was Kevin but the Spanish was helpful but then became very flirtatious named rich shame on this store

Wow! Do not buy anything from these crooks in sheep's clothing! Item is broken in half! Can't return

Very shady. Claims items are untested. Most electronics appears to have been disassembled with missing screws etc. Some even came with cockroaches!

Ordered a Nikon lens which listed as good without fungus or haze, received the lens which is broken and full of fungus and they refuse to take it back "SCAM Company" ( Stay away) worse customer service

I thought I would do some shopping and stumbled upon this Goodwill site. I am in disbelief of the high prices. I found one neck cream and it was $2,000. Honestly, I will NEVER donate anything again. These people get these items for free to help the less fortunate people and they raise their prices so high when if I look for a good sale in the stores and use a coupon, I could get it new for less. Please don't donate to these price gougers anymore. I'm on social security and I can't even get a break at Goodwill anymore. I'm wondering where this free money they get is going?

Not a good place to purchase I bought a $50 watch that listing said may need battery when I took to jewelry store they said watch was missing parts. Listing said as is so no refunds. I made complaint with PayPal because it didn't state possible missing parts.

Goodwillfinds should be shutdown. I purchased a pendant and a purse in one order in April 2023. The pendant arrived and it was fine, but the purse never arrived. In another order, I purchased a 14K gold snake chain necklace that was described as 18 inches long, but it was actually only 16-3/4 inches long (see my photos below) and too short for me to wear. The purse was about $19 and the necklace was $255, and I received a discount of $10. The website tells you that all sales are final unless the item was described incorrectly or is damaged or wasn't delivered, etc. The website says to send an email regarding returns or problems. I sent emails about the purse that was never delivered and the gold necklace that was the wrong length, and I received an automated email response saying that GWF would be in touch with me within a few days. I waited but got no reply. I sent another email about these problems, and again, no response. Totally unacceptable! Spend your money on a website that has a real customer support department! I've bought items from different Goodwill stores on ebay and never had a problem, but GWF is a nightmare!

After reading reviews I was terrified! I bought a game system for my son for Christmas and we're very low income so it's all I had. The reviews had me in tears for a couple days. I ordered the Xbox on Monday, by Thursday I reached out to customer service (bc I heard it's impossible to get a reply) and I was replied to within an hour. The rep looked up my order, confirmed it and then told me she would personally reach out when it shipped. The next morning I woke up to an email and a tracking number. Today (the following Monday) I received my package. Everything was in it, everything works, it clean and was packaged amazingly, so much bubble wrap it was hard to get through. I almost made my bank cancel the order because of the reviews so I decided to make sure I write one of my own. I'm going to put this on every site I only found bad reviews on because my experience really was great and my kids are going to have a Christmas they couldn't imagine this year!

The first time I ordered, I finally received an email stating they can't find the product. Later I ordered size medium jeans and was shipped size 0 juniors. No customer service. My sister ordered 7.5 sized shoes and was shipped size 8.5. No answer from the multiple emails she sent.

I have had a very positive experience with Goodwillfinds. I've purchased several items from their online store. Most in great condition as advertised and if it wasn't functional or as described, I reached out to customer service and was refunded without any type of hassle after returning the item. Yes shipping seems ridiculous sometimes but shipping prices are outrageous and you really have to take in to account where the location is that the items is coming from and the weight of the item. I don't know why everyone is griping about their products and customer service but honestly for me everything has been great!

The shipping is completely ridiculous. I had $85 in merchandise and the shipping was $218 dollars. I brought it down to one pair of shoes coming from a store in California and the shipping was $130. So much for them being a charity trying to "do good" in the community.

I received an email that one of my recent orders placed with the Evergreen Goodwill of Northwest Washington that it was "partially fulfilled". What does "partially fulfilled" mean? Goodwill didn't say which items were "fulfilled"? There weren't any 1 or 2 items that total up to the new order value, and no indication the rest were going to be shipped later or if I would get a refund for the unshipped item. So here I am totally in the dark. I wish they had just offered me the option to cancel this order.

Renato Villagracia

No returns
They don't answer questions
They have all the technology available to price their items and know what they are selling,
But pictures don't have accuracy they are blurry, distorted, and taken hiding the damage of items
Inaccurate measures in sizes
Is like they have a shark pricing their stuff but a chicken taking pictures
It does not makes sense to me,
Raise money to so call ( help others) while screwing up their customers?
Shame on them

Bought an item from gwf, soon after a message was received saying that the item didn't comply with gwf standards and the money will be refunded between 5 to 10 days. Never received my money back, was stolen by them. I will never buy or do business from this people again. Shady business, bad practice, piece of $#*!.