I have had a very positive experience with Goodwillfinds. I've purchased several items from their online store. Most in great condition as advertised and if it wasn't functional or as described, I reached out to customer service and was refunded without any type of hassle after returning the item. Yes shipping seems ridiculous sometimes but shipping prices are outrageous and you really have to take in to account where the location is that the items is coming from and the weight of the item. I don't know why everyone is griping about their products and customer service but honestly for me everything has been great!