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Goldia

How would you rate Goldia?
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Canada
1 review
0 helpful votes
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Still owed
April 17, 2025

Was notified by email that I had been sent an incorrect shipment and was asked to refuse shipment so they could send correct order. Order was accepted accidentally so emailed company and asked for return label. They advised couldn't issue one so asked me to return at my own cost and they would reimburse me. Return was posted to them next business day, I emailed with tracking number and cost of return ($14) requesting reimbursement. I have never heard back from them. I received my original order which is why the 2 star rating (vs 1). Unprofessional and rude.

Date of experience: April 17, 2025
New Jersey
1 review
0 helpful votes
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Slow To Deliver
April 19, 2025

I ordered a ring on 4/11. Eight days later they sre telling me it will be delivered "next week". I still don't have it

Date of experience: April 19, 2025
Canada
1 review
0 helpful votes
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Delivery Tome
November 29, 2024

The Goldia website indicated a 7-9 day (with the potential of a few more days) period for artisan fabrication of the purchased piece afterwhich it would be shipped to me. This condition will not be met.

Date of experience: November 29, 2024
GB
1 review
0 helpful votes
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Brought a ring in March got it on April. Wedding day was 1st November. Ring worn a week and it has creaked. I messaged the seller telling them what happened to get that it's been cut and resealed...I challenged and said you be able to see it from both sides if it's been resealed as you can see it has not to get, from the picture...the picture it's looks like it's been resealed and cut your case is closed stop messaging. So I challenged again through email same response. The h.samials jeweller professionals states that this ring as creaked and it's a clear as days...

So you want a over priced rings poor quality that will creak on weeks or days of wearing go here to goldia where it's not there fault and won't help...

Otherwise stay away from them

Date of experience: November 12, 2024
Mike U. Goldia Rep
6 months ago

Customer bought this ring six months ago. The ring has been damaged and they are trying to return it. We refused to honor their request as our returns/exchange are 30 days.

New Zealand
1 review
0 helpful votes
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Damaged item
October 31, 2024

I received item I ordered today, which is a 14k gold hummingbird pendant. But when I opened the box the birds beak was bent 90degrees. I know gold is more fragile than other metals but the birds beak is needle thin and just flimsy.
I am very disappointed as this was supposed to be my mom's present for her 70th birthday this month. Also the pendant does not have the 14k stamp at the back as shown on the website or have any documentation that says it is real gold.
I feel like a purchased this from Temu.

Date of experience: October 31, 2024
Oklahoma
1 review
0 helpful votes
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Weak chain and late shipping
October 5, 2024

The necklace I purchased arrived a week later than expected. It has a beautiful pendant, but the chain was very weak. One side of the chain broke off the pendant and pieces of the chain crumbled to the floor. Customer service offered a new chain for $60 more.

Date of experience: October 5, 2024
AE
1 review
0 helpful votes
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Did not receive my order yet
November 15, 2024

How can I rate, if I did not not receive my order yet?
Also no info or update on the status or shipment though enquired via email al ready

Date of experience: November 15, 2024
Maryland
1 review
0 helpful votes
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Great Experience with gold ring purchase
May 6, 2024

I purchased a gold ring that I ultimately ended up returning. The Goldia folks were very responsive to my emails and super quick with their return process. I am normally leery about internet purchases of jewelry, but Goldia exceeded my expectations. I will consider them in the future.

Date of experience: May 6, 2024
Connecticut
1 review
0 helpful votes
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Saint Christopher pendant
June 5, 2024

I was a first time customer and looking for a certain gold Saint Christopher pendant. The first one I ordered was too small for me. They processed the return Goldia was able to get the same pendant custom made larger for a reasonable price. Their service is great and very responsive. Very pleased with my Purchase

Date of experience: June 5, 2024
Tennessee
1 review
0 helpful votes
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Cross Necklace Honestly Deceptive
May 6, 2024

They gave the exact dimensions but every other cross necklace like this, that I've ever seen, was larger than this one. This one was extremely smalll, the smallest ever. Pay close attention to their details.

Date of experience: May 6, 2024
Massachusetts
1 review
0 helpful votes
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Exactly What I Ordered
June 4, 2024

I ordered a ring from Goldia since a size 12+ aren't in stores, and I found the most perfect ring for an amazing price. I was a little skeptical at first because of other reviews and the delivery status wasn't on the site. But I asked for the status from Goldia Seevice Desk via email and they got back to me very quickly and made sure that I got the tracking information. I am glad that I took the risk and brought it. It fits perfectly (13.5), I love it, and I'll be ordering from here again!

Date of experience: June 4, 2024
Australia
1 review
0 helpful votes
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Utter garbage
August 26, 2024

I wish I read reviews before I purchased. Please for the love of god do not buy anything from this place. I ordered a 2tcw rose gold tennis bracelet and it is the flimsiest pile of junk I've ever seen in my life. It reminds me of the prizes you win out of a claw machine. It's probably closer to.5 or 1tcw, the band is so flimsy that it won't even lay flat and I HIGHLY doubt it's real gold or real diamonds, I can't even properly articulate just how horrendous this is. There is gigantic gaps all through the links, it's so bad.

EDIT: Responding to Goldia rep's reply. You advertised this product as being on sale from $3291AUD down to $1316 which is the equivalent of $2300 USD, so any sane person should assume they are receiving an item that is valued at $2300 on a discount, am i right? Don't sit there and say the product is only worth less than $800. Lying looks bad, especially when you get caught. Explain to me how the item in my pictures looks even remotely like something that should be worth $2300 USD. Scammers. I've uploaded an image from your website too now.

Steer very very clear

+2
Goldia attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2024
Mike U. Goldia Rep
8 months ago

This bracelet was sold for less than $800, it was advertised as being 10K rose gold (cheapest and lightest gold option). We did offer this same bracelet in heavier options however it was customer's selection that was the lightest weight with this lower price. Both gold and diamond weights are correct.

Tennessee
1 review
2 helpful votes
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My wife ordered a ring for me for Christmas. It was outside of the return period (remember Christmas), but I received two responses one saying too late, the other giving me the address and return authorization. I returned for credit minus 15%. I ordered the replacement which was a gold claddagh ring. What came was white gold. And they charged me extra because of my need for a size 13. Because their original email was so harsh, I'm not even writing the company. Buyer beware.

Date of experience: January 25, 2022
North Carolina
1 review
0 helpful votes
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So shines a good deed in a weary world.
February 1, 2024

Great website. Excellent user experience. Fair prices. Excellent attention to detail. Fast delivery. My wife is thrilled with the gift. Keep it up, Goldia!

Date of experience: February 1, 2024
New York
2 reviews
0 helpful votes
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Timeless beauty
October 8, 2023

This web store is a treasure trove of timeless beauty. The classic designs and high-quality materials make their jewelry pieces stand out. I purchased a stunning bracelet that I know I'll cherish for years to come.

Date of experience: October 8, 2023
Texas
2 reviews
0 helpful votes
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A dream come true
October 7, 2023

As a gemstone enthusiast, I felt like I was in paradise at this store. The array of colored gemstones is astounding, and I found a stunning sapphire ring that exceeded my expectations. A dream come true for any gem lover!

Date of experience: October 7, 2023
Colorado
1 review
6 helpful votes
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I ordered a diamond and black onyx cross ring from Goldia. On the evening it arrived, one of the black onyx pieces fell out. We glued it back in. The next day, while washing my hands, the other black only piece cracked, and a piece fell out and went down the drain. We contacted Goldia and they said that I had hit the ring to make the black onyx crack like that. They would not replace or fix and said to take it to a pawn shop to get the scrap gold price for the ring.

Date of experience: February 27, 2022
Arizona
1 review
2 helpful votes
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Beware Of Shipping Policy
July 1, 2023

They did not meet their shipping policy. I argued with them during my whole shipping process and they continue to deny that my item would be delivered late. The bottom line is they were 9 days over the max on delivery and I did not have my earrings to go with my dress for my 50th wedding anniversary. But it was great anyway. I told them the $5 bribe to give them a 5 star rating was unethical and I would never consider it considering what happened with my late delivery. Never received even an We're sorry from them.

Date of experience: July 1, 2023
Mike U. Goldia Rep
over a year old

Hello, we explain and make it very clear at our shipping policy page that most items are hand made to order and we need at least 7-9 business days to process. Sometimes, due to manufacturing problems, this delay period may be extended. If customers have deadlines, this should have been brought to our attention before placing orders. So we can ensure, if an item has to be hand made or if it is in stock item.

Oklahoma
1 review
1 helpful vote
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Cheap
August 10, 2023

It took a month just to receieve my order.
When it came in it was very cheap quality jewelry, for the price I paid. I received the ring and there was a prong already broken that holds the stone in place. The stone is so loosely put in place you can hear it rattle when you pick up the ring. I regret the purchase and will never buy anything from this company.

Date of experience: August 10, 2023
Mike U. Goldia Rep
over a year old

Customer is 100% right. The piece took longer as we were out of stock for the black onyx cut for this style. When we hand made it we had some manufacturing problems. Customer returned it for full refund. We apologize!

Ohio
1 review
3 helpful votes
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Shady
August 13, 2016

I purchased 3 items from Goldia.com. I created an account, paid for the items and got a confirmation of my order with a 3-5 business day delivery promise. The day my order was supposed to ship my order was abruptly cancelled with no attempt to contact me. An email was sent after it was canceled saying they did not have the inventory to cover my order. Although upon contacting them I was told that the item I purchased and paid for was an item that was not supposed to be sold to me, but this did not stop them from charging my card and having a hold on my bank for nearly a week. This is not my problem, since I was able to purchase the item and they charged me. Also there was nothing on the item sales page saying any restrictions on who could purchase what items, in fact all the items on their website I can add to a cart and purchase. This seams like clear bait and switch to me.

Date of experience: August 13, 2016

Overview

Goldia has a rating of 3 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Goldia most frequently mention and customer service. Goldia ranks 12th among Diamond sites.

service
21
value
17
shipping
18
returns
12
quality
19
This company responds to reviews on average within 0 days