My wife ordered a ring for me for Christmas. It was outside of the return period (remember Christmas), but I received two responses one saying too late, the other giving me the address and return authorization. I returned for credit minus 15%. I ordered the replacement which was a gold claddagh ring. What came was white gold. And they charged me extra because of my need for a size 13. Because their original email was so harsh, I'm not even writing the company. Buyer beware.