I purchased 3 items from Goldia.com. I created an account, paid for the items and got a confirmation of my order with a 3-5 business day delivery promise. The day my order was supposed to ship my order was abruptly cancelled with no attempt to contact me. An email was sent after it was canceled saying they did not have the inventory to cover my order. Although upon contacting them I was told that the item I purchased and paid for was an item that was not supposed to be sold to me, but this did not stop them from charging my card and having a hold on my bank for nearly a week. This is not my problem, since I was able to purchase the item and they charged me. Also there was nothing on the item sales page saying any restrictions on who could purchase what items, in fact all the items on their website I can add to a cart and purchase. This seams like clear bait and switch to me.
I bought 2 pairs of sapphire large hoop earrings from this company. After purchasing the first pair, I explained that the didn't close correctly and asked they make the second pair better. The second pair was exactly the same and neither pair will close so they are unwearable. I brought them to my jeweler, who told me they were made so poorly nothing can be done. When i contacted Goldia they told me to bring them to a better jeweler and that these kind of earrings get bent. They said they buy from Istanbul so they cannot fix them. DO not do business with them!
Ordered something on line. No status updates since the order was placed. Only recieved this survey to ask about my experience. Not sure what if anything will show up or when or the quality.
Took forever to receive the item. It took over a month. Received it, it's very small in size. Would like to return it!
Have not received or heard about my purchase. Sending an occasional update regarding purchase would be ideal, guess customer service is not what it should be. This is how businesses lose consumers.
I enquired about a ring design that I found on Goldia. It matched almost exactly what I had in mind to get for my girlfriend. There were a few changes to ring I asked if could be made.
They said that they could and to provide a picture and description of what it was I had in mind. I did just that but they didn't seem to get it exactly, 100% the way I wanted. They actually made it to about 90% accurate. They charged me 60 dollars for a 3D Sketch and after sending the completed sketch to me, they asked me if there were any other changes I wanted. When I asked if something could be changed to match the original request, they asked me to provide a picture resembling what I was asking for. I provided the picture and information they asked for and after reviewing the picture I sent the accused me of trying to submit a whole new design. They wanted to try to charge me more money for a more accurate sketch and then they suggested that I took my business elsewhere. When I explained and sent screenshots of our previous email correspondence, their tune changed. So after not messaging them for a few days they sent me a new sketch that was exactly what I had asked for to begin with. But by then my girlfriend and I found what we wanted elsewhere and I told them that I appreciated them but we had found something elsewhere.
When doing custom jewelry design work with emails and messaging, there are misconceptions if not proper instructions/sample products. This was one order that we had long 3D design hours yet customer's design in mind were not made. We apologize!
I ordered this ring but it did not come! Apparently it was lost in transit! I was afraid the whole thing was a scam but every time I sent a message to the company, someone always sent a very prompt and courteous reply! I was sent another ring at no additional cost! I was very impressed with the care, concern and professionalism I was shown! I would definitely use this company again!
Thank you!
I counted the days and it arrived just in time! Thanks Goldia. If you offer an extended warranty please let me know. Can't believe I didn't check that first. It's only 30 days per your website.
For those seeking whimsical and playful jewelry, this store has a delightful collection. The pieces add a touch of fun to any outfit. I fell in love with a charming animal-shaped pendant that always brings. Great.
The knowledgeable staff provided expert advice that helped me make an informed decision. They guided me through the various options and shared insights on gemstone quality. I left the store with a gorgeous emerald ring and newfound knowledge.
For those who appreciate vintage charm, this online store is a gem. Their vintage-inspired jewelry is a testament to timeless beauty. I fell in love with a delicate filigree ring that captures the essence of a bygone era.
When it comes to jewelry, quality is paramount, and this store delivers. Their commitment to using high-quality materials and expert craftsmanship is evident in every piece. I invested in a classic gold necklace that I know will stand the test of time.
The customer service at Goldia is top-notch. The staff is friendly, attentive, and genuinely cares about helping you find the right piece. I appreciated their patience as I tried on multiple options before making my decision.
If you're in search of dazzling diamonds, look no further. This jewelry online store has an impressive collection of diamond jewelry that will leave you mesmerized. The brilliance and fire of their diamonds are unmatched.
I was delighted to find a wide range of symbolic jewelry pieces at this web store. The collection carries meaning and significance, making it easy to find a piece that resonates with me. I chose a beautiful tree of life pendant that holds a special place in my heart.
This jewelry web store offers classic pieces with a modern twist. I was impressed by how they blend traditional designs with contemporary elements. I purchased a stunning pearl bracelet that perfectly embodies this fusion.
What sets this store apart is its unique gem pairings. I was pleasantly surprised by the creative combinations that resulted in stunning jewelry pieces. I couldn't resist a striking amethyst and turquoise ring that showcases this creativity.
The captivating gemstones on display in this Online store are a sight to behold. I was amazed by the range of colors and sizes available. I ended up choosing a mesmerizing opal pendant that always draws attention.
I recently ordered diamond stud earrings as a gift for my granddaughter. They were on sale. I was concerned about how they would sparkle as the price was well below anyone else. Customer service responded quickly to my questions, explained exactly what they would look like and why, suggested an upgrade and gave me a great upgrade price. I was so impressed with the care they gave to what I was ordering. Quite exceptional.
Answer: Some customers did not receive what they expected, some had communication problems with emails. However, we always strive to provide 100% satisfaction with every order from our website. We can give you a special discount if you decide to place your order from our website. Thank you.
Goldia has a rating of 3 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Goldia most frequently mention and customer service. Goldia ranks 12th among Diamond sites.
Customer requested a custom pair of pink sapphire hoop earrings with a notch back. We did make sure they understand these backings may bent by the time its use. They accepted our products and wore the two pairs more than six months. They broke the backings and wanted us to fix them. Our warranty is upto 30 days. After 30 days we are not responsible for broken or damaged items.