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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fast service everything gets their great if there's ever any issues you guys jump right in and fix it all up
Packed nicely. Food was overall of very good quality
So much fun and such tasty items to chose from! Love it!:-)
It was delivered in a package that would protect it, there was enough dry ice and it was wrapped in plastic that protected it from the driving rain storm when it was delivered. The cake was delicious!
It has a great ratio of each layer. It's not too sweet and it has amazing flavor!
I am so very happy to have found Goldbelly! The choices are unbelievable and the service outstanding! I ordered the Caramel apple pecan pie and the rhubarb pie from Estes Park Bakery and they came to me just as I requested, the day before Thanksgiving, and were in pristine condition, plus both absolutely delicious! My family can't stop talking about the caramel apple pecan pie.
I ordered the rhubarb just for me as I knew it wasn't their favorite as it is mine and plain rhubarb is so difficult to find. I have already ordered 2 gift cakes to be sent as Christmas gifts from a different bakery. I feel certain they will be as successful a purchase as the pies. Goldbelly has a new repeat customer! Thank you!
The pie crust was incredible (actually tasted like something!), the apples were so fresh and crisp. The crumb topping was just enough sweetness. Shipping was so fast! I'll definitely order again.
Arrived earlier than expected, unwrapped and I put in the refrigerator. The cake was delicious, moist and flavorful. Before Christmas, I'm going to be making 2 more purchases of other food items.
Always such a nice treat to have for our family at the holidays! Everything is fresh and delicious!
The food is delicious! We live in RURAL MONTANA, and getting restaurant quality food I can make at home is FABULOUS!
I love the variety and have always had good success with deliveries.
Their creamed corn was just like my grandma amy my mom's mother made, brings back good memories
All meat no filler this was great intend to try lobster pieces for Christmas
It was shipped very securely and quickly. No issues with the order.
Delivered promptly, packed really well and was just delicious!
Quick and easy. Really like being able to try things from afar.
It was on time and packaged very well.
The pie was delicious!
It arrived so well packaged. It didn't even matter it was delivered upside down!
Phenomenal pie! Arrived in time for the holidays. Everybody raved about it!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.