GoKeyless

I was in a bind and needed to get some keyless keypads in a hurry. I found what I needed on the website but needed to check stock & verify lead time. I called the number from the website & spoke with Mike Walker. Understand this was at 4PM on a Friday afternoon. Mike was quick to respond & made sure I had everything I needed before I walked out the door. I was very please and amazed at how quick & friendly Mike was able to assist me. Thanks,

I purchased 4 Kaba e-plex 5600 series lock from gokeyless and met with Rob Faulconer - Sale Manager. His service and support is really excellence and professional. I was happy to do business with him and surely, in the future, too.

I bought a condo that had an existing Oracode lock on it and I needed to transfer it to my name / account. That required the company to send me a device to reprogram my lock. I got in touch with Jordan Hart at GoKeyless customer service and he was VERY helpful. The device was sent next day air and Jordan helped us through the process over the phone which went very smooth. He included a return mailer which was nice and also helped me set up my on line account for creating new door codes as needed.

We reached out to Steven, per a recommendation of a GoKeyless associate, to resolve a repeated mishandling of an order we placed by a prior employee. The 1st time, the order was never placed. We understand this past employee never forwarded our current tax exempt form to accounting, even though it had been promptly sent over. We therefore placed the order a 2nd time and again never received a shipment. Once more we contacted them again only to find out THIS order had been cancelled and mistakenly refunded. This was our 3rd attempt to resolve this before moving our accounts over to another supplier. Steven promptly contacted us, took the necessary information once more and seamlessly placed the order. For those that really dropped the ball on what should have been an easy, straightforward transaction, Steven picked up the slack. Thank you Steven!

I ordered 2 of the same locks that come with a biometric fingerprint reader. I had one installed on one of our office doors but the other lock was delayed installing for about 5 months. When we finally went to install it, the lock in the box was not the one we ordered even though the picture on the box was the correct one. So I called GoKeyless and they said they need to conifrm if they could take it back since it was ordered 5 months prior. Ultimately they sent me a return postage label to send it back to them and they shipped me out the correct lock. Thanks for stepping up.

I have been an Apple Tech Support guy for over 30 years, so I have been talking to support reps from all different kinds of companies.
I am proud to say that Tyler at GoKeyless is one of the very best Support Agents I have worked with. He walked me through some of the toughest issues I had with DL-Windows V5 software. He made setting up my locks work like a charm. If you are buying new locks for your building buy them from GoKeyless and talk to Tyler in support he will have you up and running in no time at all!

A gentleman by the name of Ron Dillow took my call. I frantically explained to Ron that I was looking for the Schlage thick door extension kits needed for the handle and deadbolt hardware that currently did not fit my new 2 1/4" front door. I let Ron know that if they had the items in stock - I was willing to pay to have them shipped overnight because I currently was having to nail my door shut! Not only did Ron check their inventory, but when he saw that the inventory only showed a quantity of "1" in stock, he took the initiative to place me on hold and actually walked out to the warehouse to confirm the item was actually there so I could be certain I would receive everything the next day. This level of service was by far superior to the phone call experiences I had earlier the same day with the big box stores whose staff placed me on hold and just left me there.

I purchase 4 more KABA E5631 from go keyless, I had purchase 4 of the same locks January 2015. I have not had a bit of problems with them, well worth the money. On 1/26/2015 Tom Johnson assisted me with the set up of new users for my new locks at my second facility. He was very polite and I could tell he knew what he was doing. We got everything set up in about an half hour. He even made sure he stayed on the phone with me to make sure I understood everything and I was comfortable with it. I am very happy with the service I received.

I would like to take time out to mention Casey Shaw diligence in following up on all my Trilogy orders and any issues.
The process of following up with capeable reps form Gokeyless is greatly appreciated, in this case Zach Tracey was pleasure to deal with

In this period of fast talk and action just need to mention that taking time out to thankthem is a must... again Thank you Gokeyless and all involved

Website has limited information, so there is no way to on line order a thermostat or the WiFi and software, nor any description of the same. The good news is that the company has readily accessible knowledgeable people who can place orders for you and suggest things that would help you accomplish your aims once you can find out from them that (my) product will meet (my) needs. Though I asked and paid mucho extra to assure UPS select "guaranteed 4 day delivery", it is 9:30 PM on day 3 and there is no delivery, though UPS came at 6PM and I personally took the boxes thinking one was my lock sets. Each was an Amazon prime no charge 2 day delivery. Go Keyless did not arrange for UPS to give me a tracking number, so I have no way of trying to get this in time for my departure tomorrow morning when I strongly wanted it. Overall not at allhappy with this turn of events.

However, I do not know who dropped the ball but I

I am a customer at Gokeyless for the past year and have had a successful transition with the alarm lock system. I had to update and reprogram my lock recently and it was a bit tedious for me to do it by myself. I called Thylaar and he was on the phone with me from beginning to the end and helped me resolve and reprogram the lock as well as download the new version. He was courteous and helpful and above all very patient with me :) I appreciate the great tech support given to me and would recommend Gokeyless for your alarm lock needs