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GoKeyless

How would you rate GoKeyless?
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Arizona
1 review
0 helpful votes
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I have placed many ordres from this site and they are amazing. Terry helped me with my shipping and all i can say is he is amazing. This compnay hands down is the best i have ever worked with. Thank you Terry!

Date of experience: October 4, 2021
Louisiana
1 review
0 helpful votes
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Thanks Skip!
May 15, 2017

I recently had to uninstall and reinstall a new lock for our front door and had a negative experience with the sales team at GoKeyless. Due to that, I was rather leery about the degree of helpfulness that the rest of the team would show but I was pleasantly surprised by how helpful Skip was. I sent a barrage of convoluted emails in regards to our door and Skip always responded in a timely manner, even when his hours for calls to troubleshoot were busy. He was also very helpful via the phone and clarified information for me in his calls within minutes that would have took hours to digest in the installation manuals. Thank you Skip! I'm excited to work with you in the future!

Date of experience: May 15, 2017
Florida
1 review
1 helpful vote
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Stellar Tech
May 23, 2020

Tech Department REALLY CAME THRU!

We are property management and have dealt with GOKEYLESS since there were a tiny operation, years ago. They were always helpful, went out of their way to explain the choices and the products we purchased are still working.

When we needed an upgrade I decided to contact Tech Support first to work out what we wanted prior to purchase. I struck it rich when Drew Rogers answered the phone. He took his time and we bought our new upgraded WiFi Access products due to his expertise and patience with me and above all, his product knowledge. Drew is an excellent asset to your growing business. Thank you again Drew.

Walter Vans,
Property Manager
Tampabay Florida.

Date of experience: May 22, 2020
Texas
1 review
0 helpful votes
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I havent met a bad GoKeyless Representative yet. Jonathan has provided a service to my business on providing guidance and the needed parts to repair my access lock. Matt came through and started the ball rolling. For years Ive trusted GoKeykess and Rob Faulconer to provide a safe and secure environment for our clients. The products and service GoKeyless has provided will keep me going to GoKeyless for all my security needs as well as future needs.

Date of experience: April 13, 2018
Utah
1 review
0 helpful votes
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Matt spent over an hour teaching me the software and lock system. He obviously knows what he's doing!
I have a feeling I'll be calling on his expertise again in the near future.
Thanks Matt!

Date of experience: March 21, 2018
California
1 review
0 helpful votes
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II had a rush order and called several companies, but gokeyless offered the lowest price and were responsive immediately. It really helped getting my lock in one day!

Date of experience: June 10, 2014
Kansas
1 review
1 helpful vote
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Tom was very patient when working with me. Our troubles were unique and I'm sure asked some "stupid" questions, but never got the feeling that I was wasting his time.
Thanks for everything!

Date of experience: April 28, 2015
California
1 review
0 helpful votes
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Best support ever!
August 17, 2017

If you're thinking about getting tech support from Gokeyless it's worth it. Helpful tech session and full programming package! Skip, you rock, thanks again!

Date of experience: August 17, 2017
California
1 review
0 helpful votes
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Great service
July 22, 2019

They had a pretty obscure lock in stock when most places were telling me 8 weeks or more. Good service by Steven for finding me the product code that had recently changed on it.

Thanks!

Date of experience: July 22, 2019
Texas
2 reviews
1 helpful vote
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Zach rocks!
February 7, 2019

Zach helped me get in touch with the place I need to contact for replacement batteries. He was very timely in his responses and made sure to communicate status. Excellent customer service!

Date of experience: February 6, 2019
New Hampshire
1 review
0 helpful votes
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I was put in charge of upgrading our building's outdated access system and was having a lot of trouble finding the information I needed to get the project going. I ended up stumbling upon GoKeyless and placed a small initial order with them for a test run - they were the only distributor I could find who would ship smaller quantities - and their service over the phone was great.

When the time came to make the full order, I shopped around a bit and found what looked like lower prices on other sites. I quickly discovered that those sites were listing items which were not in stock or which they didn't have any knowledge of. On top of this, many had customer service slightly worse than an insurance company's collections department.

Finally, in a near-desperate state and beginning to lose hope, I headed back over to GoKeyless. Mike spent a solid hour making sure I had everything I needed, double-checking compatibility and availability and finding the quantity discount I was looking for. I have never been so happy with a shopping experience.

GoKeyless has competitive prices and the best customer service around. My only regret is the time I wasted trying to shop elsewhere. I won't be making that mistake again.

Date of experience: August 14, 2015
New York
1 review
1 helpful vote
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Great Customer Service
January 4, 2020

Don Commercial Account Executive was a great help to me and has been super patient with all of my questions regarding locks for our business. Excellent customer service and great product knowledge.

Date of experience: January 2, 2020
Ohio
1 review
0 helpful votes
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This website has a chat service that is very helpful. I was told what to order with my new keyless entry and it is arriving within two days. Now that's service.

Date of experience: November 4, 2013
Massachusetts
1 review
0 helpful votes
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I must confess that despite my history with PCs dating from the original IBM PC, as both a user and about 10 years as a tech support engineer, I was totally lost when I opened the box from GoKeyless and tried to figure it all out. All I can say is that with the competent, friendly help of support tech Tyler, it all made sense very quickly. He was great on the phone as well as via remote control of my computer.

With such competent individuals as Tyler there to guide you, GoKelyess is the vendor I would recommend if you are considering a keyless door lock.

Date of experience: August 24, 2016
Arizona
1 review
0 helpful votes
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Needed guidance for what type of mechanical button lever to buy, and Mike W. With online help was great. Thanks Mike

Date of experience: August 17, 2023
Texas
1 review
0 helpful votes
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Great Service!
March 8, 2023

James Pickens was a huge help and got my order to me very quickly. I will continue to use GoKeyless!

Date of experience: March 7, 2023
Texas
1 review
1 helpful vote
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The website does not seem to be to accurate. I am extremely disappointed in that one of the item I ordered (Arrow V2 Deadbolt Lock (10BP) has been back-ordered for 2-3 weeks when your website gave no indication the item would be back-ordered. Had I known that it was out of stock, I would have acquired it from a local vendor that had it in stock for only a few dollars more.

Date of experience: November 27, 2013
Illinois
1 review
0 helpful votes
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They came through
October 25, 2016

Ordered the LokkLatch Deluxe Dual-Lockable Gravity Latch. It was exactly what we were looking for -- except when it arrived the key would not come out of the lock;-(
Although it took a bit of extended communication, Zach, in the Returns Department, came through for us, eventually crediting our account when we returned all the original parts and we reordered the latch! Although I was initially disappointed, Zach's assistance changed my mind about recommending them and reordering from them.

Date of experience: October 24, 2016
Connecticut
1 review
0 helpful votes
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Many thanks to Matt (service) and James (sales) who helped me through every step of deciding on a lock, ordering parts and programming. They were both kind and courteous and very knowledgeable. A++++

Date of experience: May 18, 2018
West Virginia
1 review
0 helpful votes
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Skip might be great but not quite as good as Tristan! Excellent customer care! Customer service is not a thing of the past with these guys! What makes it hard to believe is that they are from Ohio?

Date of experience: February 2, 2017

Overview

GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.

service
72
value
67
shipping
56
returns
30
quality
62