I have dealt with gokeyless for the past few months and each time it has been a great experience for me. I have told KABA to put gokeyless at the top of their list for vendors. The vendor I originally purchased my keyless system has been totally useless and unprofessional.
Don Kleiner was so helpful. He was knowledgeable with the products and helped me find exactly what my company was looking for. He answered all my questions & gave us all the information we needed with the product. I would recommend him if you are looking for a rep that knows the products and that won't mislead you.
Spent some time with Matt today entering new users, programing master lock, programming DTM, export csv files, and editing lock profiles. His patience was much appreciated. Completed the tech session with no lingering questions.
After a gruelling process of trying to get our church outfitted with keyless locks that have the features we need at a reasonable price, Adam came through to get us what we needed. We already have and would recommend Adam and gokeyless.com.
Just want to give a shout out to Zach Tracey in the Returns Department. Had a situation that had a little complexity to it and Zach was both supportive and responsive. Helped me navigate the situation with great patience and clarity. Couldn't have asked for anything more. Thanks Zach!
GoKeyless sold us a product, sent us the wrong product, then we could not get a hold of anyone by phone nor by email. Finally got a person and they sent us new locks and a RMA to send others back. We ended up sending 5 out of 8 locks back and don't want the 3 we have. They then charged us a restocking fee and won't take the other locks back. Only two work and only one out of the 2 is the correct product. Our sales person Craig Auberger never called us back after you leave them messages (Craig Auberger). The whole thing has been a nightmare from the get go. Would never do business with them again and our little adventure still isn't resolve it's bee almost a year now.
Matt was so helpful. He was very polite and patient. He answered all my questions and showed me some new features that I hadn't though of. Thank you so much for getting back to me so quickly.
Sincerely,
Adriane in Montana
I purchased a lock from them and had problems with the lock. The office manager was very rude and wanted me to do their work for them with the manufacturer. I checked their BBB and found that they have had 3 complaints in the last 6 months. Do yourself a favor and buy somewhere else.
We love our new keypad. Our assistant is able to focus on her work instead of the buzzer. Thylar with Tech Support was with us all the way. The lock was easy to install as well as the software. Would definitely refer to others.
I had overnighted a part that we desperately needed but when it arrived, it was the incorrect part... when I called, I was able to speak with Zach Tracey and without even having to request overnight shipping OR asking to have the additional overnight charges waived, he offered all of that up-front and personally inspected the part to ensure that it was the correct one. This was my first time using Go Keyless and with their awesome customer service, I will definitely use this company again in the future.
Casey is my customer service rep at GoKeyless. She is awesome, I had an answer to every question in under an hour! She is very detailed and has a lot of patiences (I had a lot of questions). Thank you Casey for all your hard work!
The cost of the Schlage lock I needed was more than competitive but Matt worked tirelessly to apply a discount that I had missed when placing my order. The level of client service by Matt at GoKeyless is exemplary.
William Sewell assisted me with tech support questions I had and reprogramming I needed. He was very patient and explained things thoroughly. I actually felt like I understood how to make changes if needed. Very pleased and satisfied with the service William provided.
We have 4 programmable locks that we have purchased from Gokeyless over the past 10 Years. I have always struggled with the software and programming the locks correctly. Recently I contacted tech support and spoke with a gentlemen named Matt. He setup a conference call with me for a couple days later to assist me with the locks. Our call was yesterday and he spent an hour helping and teaching me how to use the software and program the locks. He also downloaded new software for me. I could not have asked for anything more, he was excellent. He was extremely kind and very knowledgable. I am very grateful. Thank you.
We are a small housing authority and converted recently to go Keyless in our common areas. In mainly servicing the elderly and disabled, it went over well and has proved easy to adapt to. I wish you could run report's without having to actually go to key, wish it was a wireless system. Thylaar was great in assisting over the phone with great customer service.
Thanks,
Northbridge Housing Authority
I've called twice and each time Skip was my service tech, great guy, easy to understand, even if you are computer/tech challenged. Skip was able to help me get started and install and operate my new locks.
Thanks so much,
Sue Ingalsbe, Director
North Lake County EMS
Very helpful and knowledgeable rep helped me assess my needs and ensuring I ordered the right items to solve our lock needs
I was dropping some coin on a sweet lock. Only problem was I needed the exact lock for my needs: It had to lock (duh!), needed a keypad, needed a TIMER (that was a hard one!), and bonus if it didn't hook into the internet. In comes Patrick to the rescue. BAM. He found me the lock of my dreams. No foolin'! This lock is dope! I will most definitely shop here once again. :)
My company have been using GoKeyless since they opened and I have been using it for the pass 2 years since I joined the team. Thylaar helped me tremendously getting me on board with the program and getting our new offices set up. We've grown quickly and so has GoKeyless. Skip is our new go to tech and he is as great as Thylaar - always fast, efficient and helpful. Skip knows the program very well. He listened to what we need and found the best of the best for a smooth transition with all existing and new offices. It is wonderful to know you can always go to him for support. We love the manual he created - very user friendly. Thank you so much for the excellent service and professionalism. C21 greatly appreciates all your help and support, Go Keyless and Skip!
We bought the 2835DC locks to put on 3 different gates that were commissioned by our client, a high traffic condo on the beach. We have had several complaints since including the lock coming unengaged, the "y" button simply opening the gate, and any variation of the 4 digit code works. We have attempted to contact the company several times and are constantly told that is how the lock works (really?) or we are referred back to the manufacturer, who sends us back here. This is completely unacceptable for a lock that costs 242.86. Our ultimate concern is safety at this point and with children in and out of the area and the gate open because the lock doesn't work, they are absolutely not doing their job. Please don't invest your money here as they are unresponsive when assistance is needed and the quality of the lock being so poor.
Overview
GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Miamisburg, OH
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Business History
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kevin,
We thank you for your comments and concerns surrounding your lock. Our customers thoughts and opinions are highly valued here at GoKeyless and appreciate your time to share with us. It seems that your issue may surround mechanical and hardware failure that is completely backed by the manufacturer directly. Though we can’t guarantee a replacement will be issued, what we can tell you is they do hold a lifetime warranty on all parts and components to the lock. We would suggest talking to our GoKeyless support team at 937-247-9327 option 3 to get you in touch with Lockey the manufacturer. Again we thank you for your thoughts and look forward to working with you to get this resolved.
Thanks,
GoKeyless Customer Care Team