I ordered a simplex 900 series lock from GoKeyless. I ordered the wrong lock and it was absolutely my fault. I went through the exchange process was able to fix my error and get the correct lock. Their customer service was exemplary. The help provided by their staff assisted me in fixing the issue and getting the correct lock sent to me. The way they assisted me is the reason I highly recommend this company. A lot of companies sell locks but when there is a problem, it is the way they respond that will keep you as a customer. This company will keep me as a customer for life.
I ordered 70+ locks with Mike Walker, and he is great to work with. He is very friendly and knowledgeable about locks and the business of selling them. He was always quick to respond to my questions, and helped make my order easy and simple.
I have had great experience with the Go-Keyless support folks. They can solve the problems and they have great communication, if I leave a message someone calls back in a timely manner and they are great with email as well.
Everything was going well, I was even given a 5% discount code, When I tried to apply the discount code it didn't work. I spoke with the online operator, they said to process payment anyway and that they would catch the error and fix it... it didn't get fixed.
Rebecca was eager to assist me. She was very knowledgeable. She was very professional. This company cares for it's customers. Would recommend them to anyone who is looking for a secure key less locking system.
I have had multiple issues with my lock in the last year since I have bought it. The problem with their customer service is that they are not readily available. You always have to leave a message. I own a rental property and need someone to answer the phone while I am at the property. It does me no good for them to return the call if I am not at the location when they call back. They are also only available week days 9-5 and not on weekends. Many of the products they sell are not their products. They resell behome247 products. I have been waiting for a fix for a software issue for 2 weeks and still no resolution.
I had the best customer service with GoKeyless while seeking help with a lock system for my business. Don Kleiner was so helpful, attentive, and made sure I found the right fit for my office. Thank you Don!
I ordered 2 Simplex 900 dead bolt locks to install on our ski school entry doors. The locks were easy to recode from the factory setting to our own combination. These locks replace two other Simplex 900 locks that have with stood approximately 25-30+ years of continual use and mountain environment. We have been extremely happy with the simplicity of use and the durability of these locks.
I have dealt with Craig Grisez every time that I order keyless entries. Craig and the GoKeyless staff are outstanding to work with. That make everything very simple and are SUPER fast in sending a confirmation email, emailing receipts and they ship it out usually within 24 hours. They are awesome!
I would like to take a minute to tell you how incredible my Gokeyless lock repair session went with Skip. He has great communication skills, as well as his technical skills. Together, working remotely, he/we were able to fix my lock data base/ profile and also I learned several new uses for my lock system. I believe that, as in the past, I have had quality help from Gokeyless lock tech support and now I can add Skip Graham to my list of very helpful and knowledgeable people at Gokeyless. I use the trilogy lock system. Thank you Skip Graham and Gokeyless for the fine job you are doing in selling and supporting this product, and other products I am sure.
Lee Scarborough
President RCRPC
Great customer service. I had to contact customer service to discuss one of their products. They were very helpful and nice.
Once I placed an order I got several emails with tracking invoice information. Very helpful!
Tyler and Skip have been very courteous, patient and helpful in their assistance to locate and define our concerns. We have successfully downloaded information from my PC to the lock and from the lock to my PC. We appreciate the attention given us.
The techs at GoKeyless were great. I had a perplexing problem that resulted in the need for multiple calls and lots of research. The team at GoKeyless researched the problem and made sure that someone was in touch with me every step of the way. Their assistance was much appreciated. Definitely reccomed them.
I had a great experience Purchasing experience with gokeyless because the person I spoke to which was Patrick, was so knowledgeable and helpful. He explained every detail of the Schlage ZWave lock and how it operates. I purchased 2 after talking with him and I got a great price as well. Thanks Patrick!
I worked with Mike Walker with GoKeyless to determine which lockset was best for my new business location. Mike listened to what I thought I needed, asked me questions about the predicted usage looked like and guided me to just the right item. And it's working perfectly in the office and it's exactly what I was looking for. Thank you, Mike!
Jim McGuire
Worked with both Matt and Skip in technical support. Matt setup the initial database and communication was fast and efficient. The amount of support information supplied with this purchase was great as well. Skip called me back when I was initially setting up the lock and remoted in to assist with programming software setup and database programming. I highly recommend going through these guys just from the great support aspect! Thanks guys.
We have owned our key code locks for 3 years now and Trevor Wragg is amazing. Friendly, patient and thorough.
I recently called because I was having trouble updating a new code for our locks. I was a little worried because Thylaar told me Trevor had been promoted and was no longer in tech support. Thylaar was awesome! Patient and friendly, Thylaar helped my assistant and I through the whole process. Our Preschool children and parents thank you for "helping us stay safe"
Great company and staff.
Annette M Clark/Director YPV
I paid for second day am extra of 176$ its passed 3 days already and nothing. When i contact custumer service they claim thats nothing by thier fault keep lying about shippment and let me think im stupid dont know how to count to two! I placed the order on sat was supposed to get it max by tue AM! No one took responsibility for thier mistake and keep telling the same lies again and again. All i asked is to get the shippment cost refounded cause why i need to pay 176$ for second day if its coming two days after? And all i got its an answer that they going to cancel my order.
Don't do business with them if you guys want to stay happy. NOT RECOMMENDED AT ALL!
Called with a somewhat confusing situation about replacing a current keycard lock with their E-Plex full mortise lock. James was a huge help... answered all my questions and ordered the lock for me. Very friendly and knowledgeable. Thank you James!
Received a referral for this company and very happy with the process, so far. Don Kleiner was super helpful and humanized the experience by listening and understanding what we needed in a keypad lock. He was friendly, professional and definitely knew his product.
I suggest a vacation or bonus for Don!
Overview
GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.
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- Miamisburg, OH
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Business History
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members