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GoKeyless

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Washington
3 reviews
0 helpful votes
Follow Jerry G.
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Jonathan did a great job in helping me finish the set up. He was very knowledgeable and explained every thing to me and gave me several points in the daily operation. He was very patience and used good customer skills. Thanks for a job well done

Date of experience: December 20, 2019
Maryland
1 review
1 helpful vote
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We are a local Security Systems Agency and we had a recurring issue with a recently purchased access control system. Steve is very knowledgeable and resolved our issue, immediately. A business model to emulate...

Date of experience: December 5, 2019
Maryland
1 review
0 helpful votes
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Through no fault of theirs, the product I received was defective. After multiple attempts to get the manufacturer to honor their warranty, Tom at GoKeyless stepped in and made it right with no hassle and at GoKeyless' expense.

Before I contacted Tom, I told the manufacturer that their policy was clearly not designed to delight customers and make friends. GoKeyless delighted me and has made a friend!

Date of experience: January 15, 2016
New Jersey
1 review
0 helpful votes
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Outstanding
March 24, 2017

From the start gokeyless knowledge of the many choices of locks and what would fill my needs was amazing. The follow up answering my many questions and prompt shipping was a pleasant surprise.

Skip at technical support made programing and understanding the features of my new locks very easy to understand. Gokeyless excelled in providing excellent customer service

Date of experience: March 24, 2017
Ohio
1 review
0 helpful votes
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I met with Skip of technical support today and he was extremely helpful in setting up the program for our locks and explaining the in and outs. Jason and the other tech folks were also very supportive and helpful

Date of experience: April 11, 2017
Colorado
1 review
1 helpful vote
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Tyler ROCKS!
September 21, 2015

I am so thankful for the service I just received from Tyler this morning! I am in the process of installing a Trilogy T2 DL2800. The idea of a timed access keyless system is completely new and extremely intimidating to me. Tyler was so patient and helpful in answering all of the questions I had. The entire call must have taken less than 10 minutes. I wish I wouldn't have spent hours trying to figure it out myself! THANK YOU TYLER! I really appreciate your kindness (and again patience.)

Date of experience: September 21, 2015
Illinois
1 review
0 helpful votes
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OUTSTANDING SUPPORT!
September 1, 2016

I was having trouble with the programming of a new key-less lock called tech support and received a call back within an hour. The tech was knowledgeable, patient and stuck with a difficult problem till was solved. Your the man Skip!

Date of experience: September 1, 2016
Florida
1 review
0 helpful votes
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While I was completely overwhelmed with the process at the beginning, my tech support call that helped me set up the whole system was phenomenal. It was quick, and I am all set with our new locks at our country club!

Date of experience: February 26, 2018
Oregon
1 review
0 helpful votes
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GoKeyless will send you an excel to complete and they will do the programming for you to just download... that is awesome! Skip in tech support was super sweet and helpful... thank you Skip (you rock)!

Date of experience: November 1, 2016
Louisiana
1 review
0 helpful votes
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This is a great company, we have purchased several locks from them. We also purchased other items to go with locks and the staff is always so pleasant and helpful. I talked with a Tom Johnson for the tech support and he is always calm and patient and gets me through whatever I need help with. Always a pleasure to talk with.

Date of experience: April 13, 2015
New York
1 review
1 helpful vote
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We purchased a new Key Fob Lock, and the products were very high quality. The best part was the actual call in service we received regarding the installation of software, and the programming of the unit.
Matt was exceptional! Knew the product inside and out!

Date of experience: March 14, 2019
Texas
1 review
0 helpful votes
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FAST
October 6, 2021

We ordered 2 cabinet locks from another company online (WRONG PRODUCT). James took the time to help us identify the problem we had and point us in the right direction. Thank you James for the help and the speed in which you sent over photos and brochures so I can present to our board. Will definitely be back for all my lock needs!

Date of experience: October 6, 2021
California
1 review
0 helpful votes
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Great Company
July 27, 2020

Go Keyless is a wonderful company! I spoke to their representative, Matt, and he was super helpful, kind, patient, and took the time to help me understand the lock options. I would highly recommend Matt and Go Keyless to everyone.

Date of experience: July 27, 2020
Georgia
1 review
0 helpful votes
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Mike Walker helped us with the locks for our new business location. We initially selected the wrong lock and Mike helped us to expedite the return and re-selection of the correct locks. He was also able to provide us with the spec sheets for the locks, program them for us, and get them shipped right away! Thank GoKeyless!

Date of experience: July 8, 2016
New York
1 review
1 helpful vote
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So far. Very good
May 13, 2015

Ordered a Schlage handle set With electronic deadbolt last night. Got a call this am about a 2 week back order on 1/2 the order. A Real person called and asked if he could ship it in 2 packages. I was super impressed with the call and info. Their site is great and easy to shop I plan to do more business again thx to their response!

Date of experience: May 13, 2015
Texas
1 review
0 helpful votes
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New Trilogy Lock
September 17, 2015

Purchased this lock for our medical practice. Tyler in Support Department of GoKeyless has been a great help in loading the software on our computer and transferring the codes to the lock. He is awesome! Thanks GoKeyless this is a great product and your support department is the best.

Date of experience: September 17, 2015
Pennsylvania
1 review
0 helpful votes
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Great Customer Service
February 9, 2022

We are buying a couple of new keypad locks for our church bathrooms. Because our resources are limited, we wanted to make sure we did our homework. We had a few questions and Donald was a great help to make sure we had the right answers! We're excited to get our new locks and have them installed!

Date of experience: February 8, 2022
New York
1 review
0 helpful votes
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Very Professional
January 15, 2022

I had some technical questions regarding the CompX elock which were quickly answered by my CSA Nate Doman. He provided me with two quick quotations and we're on our way to evaluating these to secure some freezers and refrigerators. Website is helpful in explaining right hand/left hand to get the proper lock orientation.

Date of experience: January 14, 2022
Louisiana
1 review
1 helpful vote
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Great Customer Service
January 17, 2019

I had ordered locks through the website that were inadvertently the wrong locks. Adam Miller worked with me through the chat system and then contacted me directly to assist in the return of the locks and identifying the correct locks needed. He was great with follow-up to make sure that all our needs were met. He was was very knowledgeable and guided me in the right direction.

Date of experience: January 16, 2019
Indiana
1 review
0 helpful votes
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I ordered a cord for our key system and received the wrong one. I called and spoke with Zach. He was able to overnight the correct cord to me and send a return shipping label for the wrong cord. He provided a very quick solution for us!

Date of experience: November 26, 2018

Overview

GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.

service
72
value
67
shipping
56
returns
30
quality
62