Diane L.

We reached out to Steven, per a recommendation of a GoKeyless associate, to resolve a repeated mishandling of an order we placed by a prior employee. The 1st time, the order was never placed. We understand this past employee never forwarded our current tax exempt form to accounting, even though it had been promptly sent over. We therefore placed the order a 2nd time and again never received a shipment. Once more we contacted them again only to find out THIS order had been cancelled and mistakenly refunded. This was our 3rd attempt to resolve this before moving our accounts over to another supplier. Steven promptly contacted us, took the necessary information once more and seamlessly placed the order. For those that really dropped the ball on what should have been an easy, straightforward transaction, Steven picked up the slack. Thank you Steven!