business logo of GoFundMe
How would you rate GoFundMe?
grey star
grey star
grey star
grey star
grey star
Mexico
1 review
21 helpful votes
Follow yes n.
Unfollow yes n.
Send Message
Share Review
Report Review

This company has revealed their true colors by the way it has handled the donations for the truckers freedom convoy. First these weasels try to redistribute the money that wasn't claimed for a refund and then after threats of fraud decide to just refund the funds to their respective donors. 10 million dollars in funds not being refunded. Why, because they are puppets to the deep state masters. No balls!

Date of experience: February 5, 2022
Illinois
1 review
32 helpful votes
Follow Karili K.
Unfollow Karili K.
Send Message
Share Review
Report Review

My funds have been on hold and I can't get a response from customer service after sending multiple emails. Got an automated message saying they would reply within 24 hours and I am still waiting. My account has a message claiming they sent an email I actually never receive. These funds are to help someone in my family who desperately need it and people are holding me accountable for this money and I feel sick just thinking about all this. Would love to get a response from Gofundme.

Date of experience: August 6, 2020
Texas
2 reviews
7 helpful votes
Follow Jason S.
Unfollow Jason S.
Send Message
Share Review
Report Review

Go fund me has secret reasons for shutting down your accounts,

While we know this may bring up questions about the reasons for these actions, we need to keep those reasons private in order to maintain the safety of donating and raising money on GoFundMe. There trash.

Date of experience: April 8, 2022
Oregon
1 review
0 helpful votes
Follow Lisa G.
Unfollow Lisa G.
Send Message
Share Review
Report Review

Every set-up question I had was answered by email quickly, clearly, and kindly, which is good because I get easily discouraged when I have to wait a long time for marginal customer support. I had several questions and edits to make in the beginning of my campaign, and the process ended up being painless and surprisingly pleasant!

Date of experience: September 5, 2018
Canada
1 review
0 helpful votes
Follow Noémie J.
Unfollow Noémie J.
Send Message
Share Review
Report Review

Biased
February 5, 2022

Go fund me will take sides. They are not neutral. They froze 10 000 000$ for no justifiable reason when good citizens were trying to join efforts to retake their freedom in Canada. They are a sold organization.

Date of experience: February 5, 2022
Michigan
1 review
1 helpful vote
Follow Aaron M.
Unfollow Aaron M.
Send Message
Share Review
Report Review

Go fund me scam
February 5, 2022

This is a politically driven left-wing lunatic organization. They stole millions of dollars from people supporting truck drivers who were fighting for their freedoms to not be forced to be vaccinated. Skip this organization and find another way!

Date of experience: February 5, 2022
GB
1 review
1 helpful vote
Follow Charlie S.
Unfollow Charlie S.
Send Message
Share Review
Report Review

GoFundMe's site made the process of setting up a funding campaign very easy, even enjoyable. We are a music group from North London, just trying to get our music out in the wider world. The customer service was super fast and to the point and each representative was very friendly and genuine. If only all companies could inspire their staff to work this way, it would be a better world. Our funding campaign is turning out to be a great success, we've raised the target and are hoping to be going on tour soon! Many thanks to all the GoFundMe team!

Date of experience: October 5, 2018
California
1 review
0 helpful votes
Follow Karl z.
Unfollow Karl z.
Send Message
Share Review
Report Review

Deposit needed please
September 18, 2018

After my email, I was responded to promptly. And promptly again next time. The text of the letter was mail was very polite yet to the point. I've been happy with GoFundMe for the whole time. Do you guys have any jobs? For someone that has cancer in their arm "had cancer" in their arm it's the go fund me or save me from having my family and I live on the streets, excellent job, now I need one. Email me back if possible thank you karl zartler

Date of experience: September 17, 2018
California
1 review
0 helpful votes
Follow Laura G.
Unfollow Laura G.
Send Message
Share Review
Report Review

Effective
September 4, 2018

Within a couple days I had some results. Would like to see the time frame in which you actually receive the money sped up. 7 to 10 days when you need help now is too long of a wait. Otherwise I give this site an A+

Date of experience: September 3, 2018
Massachusetts
1 review
0 helpful votes
Follow Tawnya B.
Unfollow Tawnya B.
Send Message
Share Review
Report Review

Excellent Customer Service
September 12, 2018

With so many questions and trying to figure everything out, I ended up having to send an email to get information on why things were not working properly. Within 24 hours or less i had a response with detailed directions and explanation of how things worked. I was so Grateful that this was just as important to them as it was to me. Thank you again Jorge.

Date of experience: September 12, 2018
New York
1 review
0 helpful votes
Follow David J.
Unfollow David J.
Send Message
Share Review
Report Review

I decided to ask for financial help and my account was blocked. The young lady I spoke with had the matter adjusted very quickly. She turned my feelings of despair into a hopeful feeling. I am grateful.

Date of experience: September 18, 2018
California
1 review
0 helpful votes
Follow Anita R.
Unfollow Anita R.
Send Message
Share Review
Report Review

I launched a GoFundMe campaign to help offset the medical costs of a very sick, blind kitten that I rescued, and was having problems receiving my email updates when donations had been made. I sent a request for help and received an immediate response. Not only that, the follow-up was seamless, and continuous. They didn't let the ball drop just because of a change in shifts. That constitutes excellent customer care in my book.

Date of experience: September 14, 2018
South Africa
1 review
0 helpful votes
Follow Paula G.
Unfollow Paula G.
Send Message
Share Review
Report Review

The site has enabled me to raise funds for my campaign. I am not overly computer-savvy but this site is extremely user-friendly, and where challenges arise, the customer service provided is excellent.

Date of experience: September 15, 2018
Canada
1 review
1 helpful vote
Follow Jason C.
Unfollow Jason C.
Send Message
Share Review
Report Review

Do not even think of using Gofundme for any purposes that might go against the political biases of the company.

They froze an important and popular fundraising campaign that had raised millions of dollars, then publicly stated their intention to steal the funds that had been raised and give it to another charity of their choosing.

Due to extreme public backlash they have now opted to repay all of those that donated, but clearly, this was not their original intent. That original intent was to blatantly steal the funds.

I would highly recommend that no one every give a penny to these swindlers ever again.

Date of experience: February 5, 2022
Utah
1 review
0 helpful votes
Follow Johnny S.
Unfollow Johnny S.
Send Message
Share Review
Report Review

Crpwdfunding is a cousin to many types of funding- you ask for money and sometimes you get money. But in terms of genetic proximity, it is probably a third cousin. Because the people who give to GoFundMe give out of their heart as well as their pocketbook. They are like men in formidable jeeps roaming a forest with some peanuts in their pocket to give to some squirrels. That's all they are there for. The nice little squirrels. So they have money- and they actually want to do something wonderful with it- and only profit from the happiness they get from giving. So, they're big guys- but their hearts are bigger.

So, despite my nervousness in trying to fund what appears to be a massively important project to bring democracy to a higher level in America and possibly to other parts of the world, when I ran into trouble, the happiness team politely and thoroughly answered my questions. My happiness temperature is now above normal- and I look forward to this next adventure.

Date of experience: September 3, 2018
Michigan
1 review
0 helpful votes
Follow Kierstan H.
Unfollow Kierstan H.
Send Message
Share Review
Report Review

I used gofundme to start a campaign to help my best friend raise money for her U.S. citizenship. We beat our goal in just 11 days! I watcged her become a citizen less than a week ago. We plan to have a party to thank everyone who donated, but I needed the list of who donated. Because of some confidentiality clauses, I could no longer access them through my normal gofundme account. You are able to email them for that info though! That's exactly what I did. Pascale who replied to my email(within 30 mins) told me my options. They were able to get the info I needed within the next hour, maybe less. They were super excited for my friend and I! Good ppl, good company! Thank you!

Date of experience: September 18, 2018
Illinois
1 review
1 helpful vote
Follow Beck G.
Unfollow Beck G.
Send Message
Share Review
Report Review

I started to GoFundMe in June and it is now September with no funds sent to me. I have been emailing them for months, with barely ever a response. I don't even think I'm ever going to get the money so unfortunately I'm not going to be able to help the person that I need to help.
Biggest waste of my time and money.

Date of experience: September 10, 2022
GB
1 review
2 helpful votes
Follow Lauren L.
Unfollow Lauren L.
Send Message
Share Review
Report Review

I have to say, I think this company is the best company I've ever dealt with for anything in my life. Your emails and answers and explanations are so clear and helpful. You're fast and I always get a lovely vibe from each of you. Thank you x

Date of experience: October 4, 2018
Canada
1 review
11 helpful votes
Follow Ana G.
Unfollow Ana G.
Send Message
Share Review
Report Review

Beware
February 4, 2022

The biggest scam, DO NOT make mistake and open gofundme or donate
To them. This organization is fraud 100% should have read the reviews before donating the money. Ask for your money back through your bank, do not even bother asking gofundme for refund. Never ever will I use their services!

Date of experience: February 4, 2022
Canada
1 review
2 helpful votes
Follow Rick G.
Unfollow Rick G.
Send Message
Share Review
Report Review

This company will shutdown your fundraising site due to political pressure. These folks will fully support one politically charged charity and do everything they can to detour a charity that has a different view. Buyer Beware!

Date of experience: February 5, 2022

Overview

GoFundMe has a rating of 2.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 2nd among Crowd Funding sites.

service
119
value
109
shipping
76
returns
90
quality
103