After my email, I was responded to promptly. And promptly again next time. The text of the letter was mail was very polite yet to the point. I've been happy with GoFundMe for the whole time. Do you guys have any jobs? For someone that has cancer in their arm "had cancer" in their arm it's the go fund me or save me from having my family and I live on the streets, excellent job, now I need one. Email me back if possible thank you karl zartler