When I was invited to attend a valuable training 2,000 miles a way, the $1,500 budget seemed an insurmountable obstacle. I decided to try GoFundMe, and was amazed at my results. Since I am a frequent Facebook user, I had a good source of supporters at hand.
The financial side of the service was well planned. I received the funds in a timely manner, and I felt the fees were fair, since it made it convenient for my supporters to use electronic payments.
I gave it 4 stars instead of 5 because the app was sometimes cumbersome to use, especially on my ipad. Only on a desktop computer was it easy to find all the features. Even there I often would loose an update already composed.
The "help" service was excellent, with quick responses that gave useful advice
GoFundMe helped our community winter recreation project in Orléans, Ontario (Ski Heritage East) raise much needed funds. Any questions we had were quickly and helpfully answered. The tips on how to set up and use the site were effective.
I was setting up a Go Fund Me for a friend which went fairly well until...
Thought I'd ended up wasting my hours and work until I wrote customer service.
Had a reply back within 20 minutes that was complete, answered everything I needed to know, told me the next steps so that I could preclude any further issues and provided me with the best customer service experience I'd had in a long while. And to top it off the representative was gracious and kind!
My experience with GoFundMe was fantastic. Although I was raising donations for a friend of mine, I could not have been happier with the results that were received. It almost didn't seem real to me until I had heard confirmation that all donations had been withdrawn and were being put to great use. I'm truly so happy and will definitely recommend GoFundMe yo anyone who asks!
Very desperate for a GofundMe account for my sister in-law as she was having problems then hours later in Cardiac Arrest. I had email Customer Service and was surprised at how fast they responded and was certainly satisfied with the answer I received. Thank-you.
I had two surgeries and lost my job, massively in debt, at the end of my financial rope and my poor cat desperately needed vet care. Go fund me donors stepped up for me and really helped me get Wolfgang to the vet and I think things will be looking up soon for both of us!
I've never experienced such quick and friendly customer care. I was worried about a error made on a donation and was amazed at getting a response back so quickly. The issue was understood and fixed in less than half an hour. It's been a long time since I've experienced service like that. I was taken back. Thank you so much for the care and dedication from your employee Christina S.
This is a company that has not only violated the most basic privacy rules by exposing all the private information for the donors to everyone but had the audacity of actually talking the money from people and giving them to charity of their choice. People should know this platform is used to raise funds that can finally be used for totally different purpose.
I was having trouble navigating the website because I have never used it before. I had major heart surgery and was using it to help pay bills, physical therapy, etc. the representative was extremely helpful and then I was contacted by his/her boss to follow up and make sure I got all my questions answered. Thank you go fund me
I looked for a way I could collect nice thoughts for my parents along with a way people could donate toward a gift and this was the site that best worked. When setting it up all my questions were answered in a timely manner even on labor day weekend.
I went to donate to a friend for pet surgery and to my surprise; the "optional" tip was a whopping Mandatory 15% tip. What? It's misleading, and even with the stories I've read of delayed action on giving the person the money raised, already knowing they keep a portion for their own expenses, I find out the new way is to literally hold the donor hostage to a whopping Additional 15% of what is donated. I will never use or donate via gofundme again. When you are misleading to begin with, it's hard to trust that anything is right about the process. The only part that is optional about the tip, is you can choose to give a higher tip of up to 30%. This is dirty, and unfortunately, the person in need is hurt by lack of willing donors.
I reached out to the support team for an unusual request with my campaign and received a prompt reply.
Although it took a couple of attempts for the fix, it was all done efficiently and with a virtual 'smile'. I felt like I was interacting with a person that listened and acted quickly to help me.
I have run several campaigns now on Go Fund Me and would always recommend as you get the help you need.
My niece had a go fund me Paige to help with burial expenses and now they won't let her have the money claiming she didn't specify what it was for correctly I will never donate money to anyone with go fund me
GoFundMe is a big joke. When they can freeze people's money and keep it themselves I call that organized crime. I will never touch this page ever I will never donate any money to you people because y'all are liars and thieves
I found their responses were VERY prompt (as promised on their website) and both thorough and professional in dealing with my queries and answered in a way that was very clear and put me at my ease. I will be back. Thank you so much GoFundMe.
I had an experience with a Gofundme customer service rep that was amazing. She was knowledgeable and very quick in recognizing my issue and coming up with valid solutions. She made sure the process was quick and efficient so as that I didn't miss a beat. Thank you!
GoFundMe has been a lifesaver for me. I was skeptical about it in the beginning but found it to be legitimate, respectable, easy to set up and offers prompt support if you have any questions. You receive any donations within just a couple of days. I have never had any issues with GoFundMe and I would reccomend it for anyone needing to raise money for a worthy cause.
Unfortunately my daughter was unable to make her deadline for her trip. And your customer service was quick and efficient. They emailed me and are already processing refunds all within 24 hours of notice.
Go fund me decided that the cause I donated to had unacceptable views and suspended all funds.
Seeing the extremists have used this site I am shocked and saddened and not sure I will ever use their services again.
So sorry to see this happen
Regardless of their political allegiance they have no right to do what they did. They have done nothing but cause concern as to whether their platform works for everyone. If you don't align with their rhetoric they may shut you down. Never again will I donate through GoFundMe.
Overview
GoFundMe has a rating of 2.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 2nd among Crowd Funding sites.
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