• GoFundMe

GoFundMe

Overview

GoFundMe has a rating of 2.16 stars from 505 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoFundMe most frequently mention freedom convoy, canadian truckers, and political pressure problems. GoFundMe ranks 21st among Crowd Funding sites.

  • Service
    111
  • Value
    103
  • Shipping
    70
  • Returns
    84
  • Quality
    97

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • This customer service experience gives me confidence to donate via Gofundme.
  • And we were able to do that through email exchanges, Lili at the customer support was excellent helper and kind.

Critical highlights

  • Accusations of violence from the 2022 Canadian Freedom convoy are completely false!
How would you rate GoFundMe?
Top Positive Review

“It took 18 years to get help for our rescues and Gofundme folks supported me at every turn.”

Carolff B.
9/10/18

I set up a gofundme to help us because we've spent everything as individuals rescuing (spaying and neutering, loving, providing, shelter meds) alone, NOT a nonprofit. When people gave I wanted to make sure my sincere thank you's reached them and that publicly people could also see how much we appreciated any donation, no matter how small. Gofundme has always made suggestions how to reach and appeal to people and my endeavors were challenged because I have no family (meaning those close to me) to share and my friends are few and don't exist to continuously support our big hearted and what turned out to be extremely expensive to us in so many ways. Gofundme people have always had my back with ANY question I have ever had these last 2 years. They are fast, compassionate and take the initiative to suggest things to do. They have allowed me to bring this "people" problem of two many not spayed or neutered animals who can't just be fed, they need to be adopted if not feral or fostered. I tamed mainly 65 of the ferals thinking one day they could be adopted... but that didn't happen. I couldn't form a nonprofit in SC because after trapping and feeding and medically treating 125 animals on my one acre I couldn't agree to take in 69 more so I was denied financial help. Thank you, Gofundme, because without you and the ability to ask people to donate a little and share a lot there would have been times, and still may be, when expensive vet bills, medications and RX food would not have been bought. Thank you for GREAT customer service without fail.

Top Critical Review

“Does not work...”

Bruce L.
1/25/24

In 2018-2019 my mother had passed in Michigan. When I tried to raise the money for her funeral through the go fund me page. The end result was I lost out on trying to bury my mother. Now all states. State that if you do not claim the deceased in time the people let the bodies up and cremate them together in a big pile of ash and that's it. By the way her name was Monica Renee McClanahan.

Reviews (505)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (113) customer support (21) freedom convoy (27)
Thumbnail of user klimax30
1 review
0 helpful votes
January 25th, 2024

In 2018-2019 my mother had passed in Michigan.
When I tried to raise the money for her funeral through the go fund me page. The end result was I lost out on trying to bury my mother. Now all states. State that if you do not claim the deceased in time the people let the bodies up and cremate them together in a big pile of ash and that's it. By the way her name was Monica Renee McClanahan.

Tip for consumers:
To know that there are good people who have bad things happen to them because they do the right thing.
And still get nothing back in return but bad sh**.
Further more... They take a huge chunk of the proceeds. For what is my question.

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user hondwing2181247
14 reviews
14 helpful votes
January 5th, 2024

Every time I tried to log into my account it says do not accept any more Facebook logins excuse me why should I have to change my password every time it's not a Facebook login I ran out of passwords this is ridiculous Plus on top of that I never get anything this is the poorest experience I've ever had I desperately needed help and no one was willing to help I needed this to save my life and it's too late

Service
Value
Quality
Thumbnail of user hadasm3
2 reviews
3 helpful votes
February 5th, 2024

We set up a GoFundMe for a friend in distress and raised over $6000. Go fund me didn't allow for the funds to be transferred to my friend. They have no customer service phone number, no agents on chat and no responsive email address. I submitted numerous tickets and this issue never got resolved. Beware.

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Value
Quality
Thumbnail of user dnib
1 review
1 helpful vote
February 23rd, 2024

I had problems withdrawing my donations from GoFundMe after several weeks of waiting i was able to withdraw my funds with the help of Reguls.info they helped me out you can contact them for positive feedback if you are having problems they are fast and reliable

Tip for consumers:
I’m will never use GoFundMe again

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Thumbnail of user yesn8
1 review
21 helpful votes
February 5th, 2022

This company has revealed their true colors by the way it has handled the donations for the truckers freedom convoy. First these weasels try to redistribute the money that wasn't claimed for a refund and then after threats of fraud decide to just refund the funds to their respective donors. 10 million dollars in funds not being refunded. Why, because they are puppets to the deep state masters. No balls!

Tip for consumers:
Don't use this site.

Products used:
If they don't agree with your fund raising you get cancelled

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Value
Shipping
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Thumbnail of user laurap289
1 review
1 helpful vote
September 5th, 2018

I've always had excellent and very prompt customer service from GoFundMe a quicker response than any other online service/platform I've used. This is one of their strengths. I've found much to be desired on the platform itself, however. I'm surprised by its limitations given that GoFundMe seems to have a monopoly on online fundraising campaigns (see recent acquisition of Crowdrise). For context, I am currently running a campaign to fundraise for someone who's starting an animal rescue in another country where GoFundMe is not operational (this means I cannot add her as a beneficiary on the campaign). Some of my frustrations: the campaign page layout is not intuitive; the campaign updates are not obvious yet they contain important information for donors and potential donors; it's not possible to upload videos directly to GoFundMe (they must be hosted on another platform and linked to the GoFundMe page); and you are limited in uploading only 3 photos with any campaign update. GoFundMe heavily pushes promotion on social media, especially Facebook, yet my sharing of the campaign on Facebook gets almost no views. I believe this is due to Facebook algorithms, but I would recommend that GoFundMe revisit their emphasis on Facebook shares, as I have seen almost no benefit to sharing on Facebook.

Tip for consumers:
Note that GoFundMe takes a percentage of each donation made to a campaign. I recommend doing a thorough read of FAQs, etc. on GoFundMe before starting a campaign so you don't have too many unfavorable surprises.

Service
Value
Quality
Thumbnail of user teannar
GoFundMe I. – GoFundMe Rep

Thanks so much for sharing your feedback here, Laura. Those are all great points, and it's input like yours that helps us continue improving our site along the way - we truly do want the GoFundMe experience to be as simple and intuitive as possible. While there are many legalities involved with which countries our payment processor can send funds to directly, please know we are working to support as many countries as we can. We're also currently working hard on many of the campaign page improvements you noted, to provide the smoothest experience! We have found sharing on Facebook to be an incredibly effective way to spread the word, but by no means is it the only way - we also suggest reaching out to all those you know via email, text message, phone call, and other social media platforms you prefer, to share your campaign and keep the momentum going. We're wishing you all the best with your campaign, and will be here to help if you need us.

Thumbnail of user carolffb
2 reviews
0 helpful votes
September 10th, 2018

I set up a gofundme to help us because we've spent everything as individuals rescuing (spaying and neutering, loving, providing, shelter meds) alone, NOT a nonprofit. When people gave I wanted to make sure my sincere thank you's reached them and that publicly people could also see how much we appreciated any donation, no matter how small. Gofundme has always made suggestions how to reach and appeal to people and my endeavors were challenged because I have no family (meaning those close to me) to share and my friends are few and don't exist to continuously support our big hearted and what turned out to be extremely expensive to us in so many ways. Gofundme people have always had my back with ANY question I have ever had these last 2 years. They are fast, compassionate and take the initiative to suggest things to do. They have allowed me to bring this "people" problem of two many not spayed or neutered animals who can't just be fed, they need to be adopted if not feral or fostered. I tamed mainly 65 of the ferals thinking one day they could be adopted... but that didn't happen. I couldn't form a nonprofit in SC because after trapping and feeding and medically treating 125 animals on my one acre I couldn't agree to take in 69 more so I was denied financial help. Thank you, Gofundme, because without you and the ability to ask people to donate a little and share a lot there would have been times, and still may be, when expensive vet bills, medications and RX food would not have been bought. Thank you for GREAT customer service without fail.

Thumbnail of user jamesc973
1 review
0 helpful votes
September 2nd, 2018

This is an excellent service to raise funds for people in need. When we decided to close the campaign, we were able to refund the money since it was not to be used for the main purpose. And we were able to do that through email exchanges, Lili at the customer support was excellent helper and kind. Thank you! Will be using again in the future when help is needed.

Thumbnail of user richellep17
2 reviews
23 helpful votes
February 5th, 2022

These people are liars and thieves! To just shut down a huge platform ( Freedom Convoy 2022) and tell donors that they have a couple of weeks to request a refund or THEY will decide where that money will be donated?!? That's criminal! Hard working Canadians donated to something THEY chose. It's not GFM's right to now reallocate a single dime.

That money should automatically be refunded without anyone having to lift a finger.

Tip for consumers:
Do not use this platform.

Products used:
Donations

Service
Value
Shipping
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Quality
Thumbnail of user secretagentjft
1 review
1 helpful vote
February 22nd, 2024

They'll make the exception to their own rules and guidelines for fascists that need restitution money. Hypocrisy is not a good look. FAFO.

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Thumbnail of user lauras2639
1 review
24 helpful votes
February 5th, 2022
Verified purchase

GoFundMe decided that the Freedom Convoy in Canada was violent and a threat. GoFundMe stated that they would withhold over $10 million Canadian dollars raised in donations to the Freedom Convoy. This is fraud and theft! Later, GoFundMe stated they would return the donations to the donors. This is not acceptable behavior for a business and GoFundMe is no longer trustworthy, especially as they allowed funding for groups that were violent and burned cars and buildings, overturned police vehicles, rioted, looted, beat people, etc.

Tip for consumers:
Don't use GoFundMe, use GiveSendGo instead

Products used:
Donated to the Freedom Convoy fundraising campaign founded by Tamara Lich

Service
Value
Returns
Quality
Thumbnail of user ellend224
2 reviews
5 helpful votes
February 6th, 2022

The peaceful trucker blockade in Ottawa Canada is being portrayed as something else. GoFundMe has seized the 10 million dollars raised for the truckers to protest vaccine mandates. The following is from Becker News

"Neither the Ottawa Police nor GoFundMe provided any credible information tying 'violent' or 'unlawful' protesters to Freedom Convoy 2022 protesters. Seizing the funds would thereby constitute a fraudulent act.

GoFundMe has a track record of supporting Black Lives Matter, whose organizing spurred violent rioting in cities across the world. In the U.S. alone, Black Lives Matter-fueled riots did an estimated $2 billion in damages, and led to dozens of deaths."

Thumbnail of user jowellam
1 review
0 helpful votes
September 15th, 2018

Quick and easy. Got my problem fixed within 2 hours of inquiry. Their FAQs are very good ones too. Not stupid questions that anyone with common sense could figure out. My question was there and I got help and they took it even a step further. Very rare to find human help this quick and prompt and helpful. Thank you for such an intuitive website and for using real people to resolve issues.

Thumbnail of user irenep50
1 review
0 helpful votes
September 6th, 2018

This team quickly responded to an error I made. I asked for a refund; that it was urgent and within minutes I got a response and more importantly the resolution I needed. I now know that "GoFundMe" has a legitimate team who is reachable 24/7 and will help if any issues arise. I highly recommend dealing with them It was a pleasure.

Thumbnail of user bethf71
1 review
0 helpful votes
September 5th, 2018

I had a question about how to set up withdrawal from the campaign and it was answered promptly. Resolution was very efficient.

Thumbnail of user leond123
1 review
46 helpful votes
February 4th, 2022

They have allowed Political threats to influence their decision to deny access to funds donated to the Convoy effort in good faith. This is criminal in nature and is unethical at best. This is exactly what the protest is about in part as well as the removal of all unconstitutional. Antares and to end HATE SPEECH BY THE PM with his attempts to divide the country. You should be ashamed!

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Thumbnail of user rolandoa11
1 review
0 helpful votes
September 21st, 2018

Gofundme offers the opportunity to assist when you find yourself of with situations of hardship. The economic support can be a great assistance during periods that can add to the stress of dealing with times of illness, dealing with suffering and dealing with the possibility of economic catastrophe. Use it. Can only help.

Thumbnail of user robertg3180
1 review
23 helpful votes
February 5th, 2022

GoFundMe didn't cancel Black Lives Matter fundraisers when it was clear the associated riots had become violent yet unlawfully cancelled the fundraiser for the peaceful trucker convoy in Canada even attempting to redirect the finds to only GoFundMe approved charities (until the overwhelming backlash caused them to reverse course and issue refunds to everyone). They are biased and cannot be trusted. Use GiveSendGo instead

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Thumbnail of user ryanm2062
1 review
0 helpful votes
November 22nd, 2023

Just found out that my mum and I got scammed and i'm pretty pissed off about it. Like there's some real people out there who need help so scams don't sit well with me. Basically, I found out about Ian Rafalko because I happened to know a close friend of his. He was the one who told me about Ian's situation and being the kind of guy i am i thought i'd help out a bit by sending the link out. But what a bunch of BS this was. Turns out, according to his friend, Ian hasn't spent any of that $7000 on any mental health treatments which is what he was asking for on this gofundme.

Like where did my money go? Random stuff? I started to wonder after there was no updates or any real proof. No mention on his streams either. I guess Im the idiot for donating without looking into it more first? Also we reported it to GoFundMe... like how do ppl get away with this kinda thing? Wish I had read about this first.

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Thumbnail of user karlz13
1 review
0 helpful votes
September 18th, 2018

After my email, I was responded to promptly. And promptly again next time. The text of the letter was mail was very polite yet to the point. I've been happy with GoFundMe for the whole time. Do you guys have any jobs? For someone that has cancer in their arm "had cancer" in their arm it's the go fund me or save me from having my family and I live on the streets, excellent job, now I need one. Email me back if possible thank you karl zartler

Thumbnail of user jamesd3341
1 review
21 helpful votes
February 5th, 2022
Verified purchase

This is a corrupt organization that steals donations to people and businesses "they" don't like.
What they have done the Freedom Truckers is over the top and they should face embezzlement charges.
I will never use or donate to Gofundme again. Crooks and Thieves!

Thumbnail of user kyles189
1 review
0 helpful votes
September 5th, 2018

I've managed or benefited from three campaigns now on GFM and I can say with 100% confidence, that I am satisfied with their service. I was involved in a horrible moped accident a month ago and shattered my pelvis. My friend created a gofundme campaign and we have raised almost $6000 dollars so far which will help immensely with loss of wages and medical expenses during my recovery.

Thumbnail of user robinm250
1 review
0 helpful votes
September 15th, 2018

We looked at putting our campaign on a different platform but were really frustrated by the lack of any mechanism to solve problems or ask questions. This being our first time at this sort of funding strategy, we found the GoFundMe site for customer service to be straightforward and fast.

Thumbnail of user myran19
1 review
0 helpful votes
September 13th, 2018

Someone I didn't even know set up the fund for me when I was urgently getting care for an injured cat who crawled on my door step in the middle of the night. I am grateful for the community support and the venue that GoFundMe Provide. (gofundme/save-ace-the-cat)

Thumbnail of user childrensp
1 review
0 helpful votes
September 15th, 2018

My question was answered promptly and the information given helped me to run my campaign much more efficiently.

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GoFundMe is the #1 and most trusted free platform for personal fundraising. Over $5 billion raised by millions of people.

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Thumbnail of user teannar
GoFundMe I.
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2.2
505 reviews
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