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GB
1 review
0 helpful votes
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Really good
September 6, 2018

Answered my questions within 2 days and helped me get all the details ironed out on my campaign despite the unusual aspects of the fund. Polite and professional! Thanks

Date of experience: September 6, 2018
South Carolina
1 review
0 helpful votes
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Problem solved quickly
September 10, 2018

Prompt response and problem was solved with 10 minutes of my telling gofundme help desk. The problem was with me when i entered zip code. Setting up the account.

Date of experience: September 10, 2018
Texas
1 review
0 helpful votes
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Withdrawal
September 8, 2018

The Help Desk immediately responded to my issue... activating my Withdrawal process.

Several emails were exchanged and in 5 minutes my Withdrawal was activated.

Al

Date of experience: September 6, 2018
North Dakota
1 review
0 helpful votes
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Very helpful!
September 10, 2018

I had an issue with some legal documents regarding my non-profit and the gofundme team was incredibly helpful and patient! I would recommend gofundme in a heartbeat, we had a wonderful experience.

Date of experience: September 8, 2018
California
1 review
0 helpful votes
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Great customer care every concern and need. Was met at the time of need. I'm thankful to know there is a site. Like this to help those stuck in need and help.

Date of experience: August 31, 2018
Namibia
1 review
0 helpful votes
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GoFundMe listened!
September 11, 2018

When I have problems with websites or apps, (such as WhatsApp), the help I have received has been minimal to nill. The GoFundMe team responded and fixed my problems within two days! They are awesome.

Date of experience: September 11, 2018
GoFundMe I. GoFundMe Rep
over a year old

Glad to hear we could resolve this quickly, Grace! We're always here if you need anything else.

Michigan
1 review
0 helpful votes
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Great Customer Service
September 20, 2018

This is my first time creating a GoFundMe to help someone who had a fire. The process was easy, I was able to quickly raise funds and when I had a question customer service was outstanding.

Date of experience: September 20, 2018
Canada
1 review
0 helpful votes
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I felt like a somebody
When I emailed for assistance the response was quick! They followed up with me as well
I am very appreciative of the help I received
Thanks again!

Date of experience: September 8, 2018
Wisconsin
1 review
0 helpful votes
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I have used this app to help a young girl with huge medical bills, I couldn't pay them off but she was able to decide where the money was needed at that time. Another for multiple surgeries on a 5-6 year old whose parents work extra plus have to have 24hr care for her. The other for a person living states away from family and dying from cancer. I don't know how the money was spent by anyone. I donated anonymously though I know the families and those effected. I don't believe in large salaried charities that a percentage of your donation goes to only assist certain people in certain situations. I would rather they decided what had to be paid or what was required to ease their day to day lives and what to do with the money. It's not like winning the lottery, it's bits and pieces that fill the cracks or allow them things you and I take for granted. Look local, ask around, chances are you know someone or a family member of a friend or acquaintance that has a go fund me site. You choose what you give, you choose to take credit or not for donating. You do it to help a real person of your own choice, not for a tax write-off. Do it because it is the right thing to do. If you don't want to, don't do it. That's the beauty of it, it's up to you.

Date of experience: September 21, 2018
Georgia
1 review
0 helpful votes
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Conversation with CSR
September 10, 2018

I contacted gofundme to try and get my message spread further and i was told they would send it to whoever is in charge of that department to see if they would help. I'm hoping they do.

Date of experience: September 10, 2018
VE
1 review
0 helpful votes
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Great attention
September 4, 2018

I had a series of problems with my gofundme account and I communicated with the team and it helped me to solve absolutely everything, clear, simple and transparent, a great attention

Date of experience: September 3, 2018
California
1 review
3 helpful votes
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Biased and corrupt
February 5, 2022

I've given to many gofundmes throughout the years and while I believe that this is a great concept and platform- the fact that they are controlling funds and limiting donations to certain groups for political purposes is STRAIGHT UP DISCRIMINATION. I will never donate using this platform again. Hope they sink.

Date of experience: February 5, 2022
Canada
1 review
2 helpful votes
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Great Customer Service
August 29, 2018

I inadvertently entered incorrect banking information and I received assistance until I got it corrected which took a few tries. I received patient detailed help to correct.

Date of experience: August 29, 2018
California
1 review
0 helpful votes
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Promising
August 31, 2018

You have to make the 1st step to make your goal. It not only encouraging, but promising as well. Sometimes you have to just reach out with faith. It can be rewarding.

Date of experience: August 30, 2018
Maryland
1 review
0 helpful votes
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Great service
September 8, 2018

I was treated very well by GoFundMe staff, the response time was unbelievably fast and I am very satisfied with the result. All queries were answered.

Date of experience: September 8, 2018
New York
2 reviews
0 helpful votes
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Stress reliever
August 31, 2018

I found that GoFundMe was very good and more importantly, the help me workers were able to reassure me and tell me how to get me funds. Very caring people there.

Date of experience: August 30, 2018
Pennsylvania
1 review
1 helpful vote
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You can tell them someone is dying and no help is received. They do not care and if your family dies because they never answered you they are just sorry and still haven't answered. They are a joke

Date of experience: November 10, 2022
Florida
1 review
1 helpful vote
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Great customer service
September 15, 2018

I had a problem with not remembering my old phone number and I reached out to customer service and they was right on time with helping me to solve my problem in a reasonable time.

Date of experience: September 14, 2018
Canada
1 review
1 helpful vote
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Fraud is what it is called. People give to a fund raise and they then decide to give it to where they want…. Never will I donate to a go $#*! me page again…

Date of experience: February 5, 2022
Utah
1 review
1 helpful vote
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Thieves
February 6, 2022

Apparently they can take your money if they don't like the cause you're donating to, and give it to another cause that they like better.

Will never use to donate money again.

Date of experience: February 6, 2022

Overview

GoFundMe has a rating of 2.6 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 1st among Crowd Funding sites.

service
119
value
109
shipping
76
returns
90
quality
103