AptiveReviews 271

Showed up out of nowhere with no permissions to be on the property and caked the cops because we were outside and our kids were inside. Absolutely unacceptable. These are absolutely idiots that I wouldn't trust with a weed much less my home.

Very professional and did a great job. Thanks for getting rid of the wasp nest. I'm glad I chose Aptive to keep my home protected from bugs.

Freddie was very nice to work with & very professional. Very good job. Look forward to my next treatment

I recently had an experience with Aptive, and I must say that I was quite disappointed with their cancellation policy. When I initially signed up for their services, I was not adequately informed about the cancellation fee. It felt like this information was conveniently left out during the sales process.

After experiencing ongoing issues with their services and noticing no improvement in the pest problems, I decided to cancel. To my surprise, I was informed of a significant cancellation fee that I was not aware of when signing up.

Transparency is key in any business relationship, and it's unfortunate that this aspect was lacking. I believe it's important for companies to clearly communicate all terms and fees upfront to avoid misunderstandings and customer dissatisfaction.

If I could give them a zero, I would. I was promised a time of 8:30 a.m. for them to take care of a wasp/bee/hornet nest this morning. I have used this company for 8 years for preventative maintenance. I have specifically asked them to dust for wasps/hornets whatever is on our deck every summer. The effectiveness of preventative maintenance has been subpar for the past year or two. We disrupted a nest and we were stung over 40 times two days ago. We were promised that someone come out yesterday, then promised a time of 8:30 this morning, 11:00, then 1:00. I was promised many things by manager Connor who had to explain that he has two years of seniority and is a big shot with the company. What a joke! I was lied to by Connor numerous times. He said Shelly the area manager would call, never did, the list goes on and on. And then, when the service technician Alex finally showed up, (he texted that he would be there in an hour or less. He came two hours late.) I was admonished by him saying that they don't do bees and that it was crazy for him to be asked to pick up the cloth grill covering the bee nest had been in. He was extremely cocky and rude. He escalated the situation and soon I was yelling back at him. Do NOT use this company! In the midst of it all, I got another text to pay a 130 dollar charge to Aptive by manager Taylor. I couldn't believe it! Their customer service has gone downhill. I have canceled my account, and paid off everything even though I don't think it is fair that I had to. STEER clear of them! They will take your money and will treat you poorly. Take your business someplace else.

Not reliable for one. They don't show up when they say will (that's if the "technician " bothers to text you.

They sprayed in my house and a few days later I found a very alive scorpion! What are they spraying? Water!?

It's $130 a month plus!

The account managers come and go so the job must really hate their job. And the technicians don't know their bugs so I have little to no confidence in their work.

I'm so done with waiting for them to show up in a 4 hour window, not show up and just think I'll wait around another day for a reschedule...nope! There's a reason the reviews are so low.

The Service Technician was sitting in his truck in my driveway after having sprayed around my house and I noticed he had left the gate open. I approached him and asked if next time he would please remember to close the gate. He said he wasn't done with the service. I said that's fine, but could he please close the gate after he passed through and not leave it open while he wasn't using it. He replied by yelling at me me that he was "a grown man" and I had no right to tell him how to do his job because the Aptive policy is to close the gate after the job is complete. I told him not to raise his voice to me and he pushed his truck door open purposely hitting me and nearly knocking me over with it and then stood towering over me gesturing in a threatening way and screaming unhinged that I was a racist, and that I was not allowed to ask him to close the gate behind him because I am "white and privileged." He made a couple of more insulting remarks about my being white and then he got in the truck and said he was not going to finish the job and took off.

Mathias, the service tech, was professional and friendly. He paid attention to our needs and performed several requests including treating the bathrooms for silverfish and spraying the propane compartment on the bbq where creepy crawlies lie in wait.

I think name of tech today was Sterling. Awesome tech, he listened to concerns and hunted down the problem-makers! When you pair the excellent training of Aptive with their practice of hiring caring & personable employees; then you have results like
I've been getting consistently! Kudos again to Sterling, for outstanding job today

Wiley was very professional and through. He took great care of my house and grounds. He was able to answer all my questions completely.

Pushy salesman rang my doorbell. He was a liar saying all my neighbors were changing to his service. I said no thank you many times. He wouldn't leave. He was high on drugs. I could see it in his glassy eyes. Not that hard to tell these days.

The worst customer service! Holy crap! Over an hour and a half of waiting? Still waiting at "2 min" for the last 30 min….also: It's pretty ridiculous the amount of times businesses decide to incorporate a "you want out?" Tactic. I let them know was no longer interested in service. They pause the service and keep it so that I will simply have a visit for the minimal amount. I remained uninterested- they push it off as far as possible. Time passes and then attempt to charge my card for renewed service- my yard isn't open for them to even visit so it wasn't accomplished. My card number is renewed before then. They send me to collections- and here we are. I shouldn't have started to begin with.

For cancellations, remain on the path- just say no.

One of the things you have to do after a service is let the area dry. So - when a technician comes out in the literal pouring rain, you have to wonder if the service really did anything. You figure you'll ask your rep, who emails you often asking you if the service is working (a templated email) and they don't respond. Twice. A phone call to the local office says your rep is not available. I'm actually thinking that rep doesn't exist.

I always felt for the technicians because they would tell me, every time, that if they don't get 5 stars in their review, they get in trouble. That kind of guilt trip really sucks. I should be able to give my rating without thinking it's going to "go against my record".

The only thing that went well recently is being able to cancel my service. That was easy after being on hold, behind 45 other people, for 15 minutes.

I allowed them to contract a promo (cancel anytime with no penalties). They came twice an I still had growing anthills in my lawn. I called to cancel. The woman asked if they could try to make it right one more time. I think I originally paid 165.00 last year. I called after the failed attempt I again called and canceled. One year later I received a collections notice. I was told it looks like they're charging you a cancellation fee of $199.00! I think this could be one of Bidens she'll companies.

I just signed up for service. Contact person was personable and laid out the service plan and cost. However when asked about getting an insurance certificate for general liability and worker compensation he indicated he was unsure what this was. He said I should call his office to ask about this. Against my better judgement I signed up anyway. I thought a company such as this must be able to provide certificates. When I called and spoke with a representative she was aware of what I was asking. She put me on hold and ask someone in their organization. She got back on the line and said they do not do this. Frankly I was surprised by this and decided to cancel my contract within the 3 day grace period provided by NY law to cancel a contract. As I write this I cannot believe an organization such as this does not provide a certificate of insurance as a normal part of doing business.

All of a sudden you can't get a hold of anyone. Can't cancel your contract. No one answers the phone or answers emails. And they have your card on automatic charge. There's not contact on your account. Very scary situation. Be careful with this company.