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Go-Parts

Overview

Go-Parts has a rating of 4.4 stars from 750 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery and timely manner. Go-Parts ranks 15th among Auto Parts sites.

service
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This company responds to reviews on average within 5 days

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1,394 reviews
How would you rate Go-Parts?
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Colorado
1 review
0 helpful votes
Follow Charles P.
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Very fast service perfect part.
November 15, 2024

Great price very nice product wonderful servicecand was one that after research was found to be exactly what I needed.

Date of experience: November 5, 2024
Virginia
1 review
1 helpful vote
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Happy customer
December 5, 2024

Quick easy to find parts and arrive quickly. Very happy. I will probably order again.

Date of experience: December 4, 2024
Connecticut
1 review
1 helpful vote
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Headlight for Nissan Murano
September 25, 2024

I feel that it is crazy how expensive these are are soo expensive, but they are half the cost of the Nissan dealer! I removed a lot of the the front grill and front fender trim to access the headlight. I guess the days of simply replace the bulb are gone. And when Nissan charges $2000 to do it its hard to imagine that a car can be 'totaled' due to a headlight out.

Date of experience: September 15, 2024
Colorado
1 review
1 helpful vote
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Part was a perfect match
August 18, 2024

2015 Jeep Grand Cherokee driver's side mirror arrived in excellent shape with the correct options ( heated glass, blind spot indicator, puddle light, blinker and motorized fold). It was the exact replacement that had been hit.

Date of experience: August 8, 2024
Colorado
1 review
1 helpful vote
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Quality customer service
August 12, 2024

I was sent the wrong part. Customer service replied promptly to my email, informing me they would ship the correct part. Then they realized that the only part in stock was damaged, so they gave me a shipping label to return the incorrect item for free so that I could receive a full refund. While I can't leave a review on whether the part itself works, I could tell it was a quality OEM part.

I would buy from Go-Parts again. They care about their customers and provide excellent service.

Date of experience: August 2, 2024
Illinois
1 review
1 helpful vote
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49 Ford Leaf Springs
September 29, 2024

I placed the order and all too often it takes a while to arrive. I ordered new springs for my old 49 Ford F3 and they arrived with no issues within a few days.

Date of experience: September 19, 2024
Michigan
3 reviews
1 helpful vote
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Great!
June 26, 2024

Not quite sure why headlights were shipped separately, but they both did arrive. The first one looked like a 5 year old wrapped it, but it arrived safely and without damage. Not complaining, just thought you should know.

Thanks

Date of experience: June 16, 2024
Washington
1 review
1 helpful vote
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Went Perfectly
June 20, 2024

Best price by far. 2015 Acura drivers side headlight assembly. Only complaint, and its minor, tracking was not accurate. Order showed up before I knew it had been shipped which was probably 5 days after I ordered it. Otherwise, perfect. Part was in new condition.

Date of experience: June 10, 2024
Virginia
0 reviews
1 helpful vote
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Pleasant Surprise
October 15, 2024

Notification was supposed to be sent out when merch was being shipped. It did not happen. However the USPS tracking came without any description. It turned out it was the merch way ahead expectation.

Date of experience: October 5, 2024
New Mexico
1 review
0 helpful votes
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Order an pray it makes it lol
May 28, 2024
Updated review

Purchase was easy just when it finally arrived the delivery man from Fed ex gave me a box that had been beat up but I knew why once I grab it. The box was poorly package with paper wrap stuffing and as big as it was and as small n heavy the part was you could tell it had been rolling back in forth and I'm surprised it made it. I worked for the post office and more than half packages get thrown or tossed. I just would worry about ordering other parts if packaging is like that. Prices and site is very business professional but shipping needs improvements. I'm just saying as a person that has a bachelor degree in business and finance.

Date of experience: May 18, 2024

Purchase was easy just hope it comes in one piece
May 19, 2024
Previous review

Purchase was easy just hope it comes in one piece

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Part did not fit.
October 4, 2024

Replacement Passenger Side mirror for Japan built Toyota Camry.
Connector was roughly the right shape but the pins were too deep.
Customer service was good about taking it back for a refund.

Date of experience: September 24, 2024
GB
1 review
1 helpful vote
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Go-Parts, appears, to have everything one needs for an older model vehicle that you are putting back together, for whatever reason. Their prices are more than fair and you get, what I would consider, a comparable product. I am never happy with shipping charges but spend enough and void that. I will be shopping "Go-Parts", in the future, for my automotive needs.

Date of experience: May 5, 2024

Products are well priced and the website is informative.
March 3, 2024
Previous review

I needed a replacement mirror for my Jeep. I checked out multiple websites then reviewed the different makers and suppliers of the replacement I was looking for. Once complete, I settled on "Go Parts" and "Kool Vue". At this point, I am very pleased

Date of experience: March 3, 2024
Florida
1 review
1 helpful vote
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Awesome
August 12, 2024

Very impressed with my experience with Go Parts.
I found out I had an issue with a part in my car that needed to be replaced right away. I got online googled the part and found it right away at Go Parts amd the price was very reasonable. It was shipped within the timeframe they said, I would definitely use them again!

Date of experience: August 2, 2024
New York
1 review
1 helpful vote
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Part arrived, fit OK
September 30, 2021

Ordered Jeep rear taillight assembly 9/23, arrived 9/29. Fits "OK", not a 100% perfect alignment, but considering it's a lower-cost (than OEM) aftermarket part, I'm satisfied. Only "downside" is there was no tracking info: delivered this AM, installed, still no tracking info when clicking on order # in confirmation e-mail. Never needed to contact company so, no harm, no foul. I'd consider them again.

Date of experience: September 29, 2021
Go P. Go-Parts Rep
over a year old

Hello Richard, We are sorry to hear that the tracking information we sent did not reach you. Unfortunately many times our messages go to spam folders. We are glad to hear you received your order quickly and are back on the road. Have a wonderful day.

Minnesota
1 review
1 helpful vote
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Well equipped customer service
December 19, 2023

Though I didn't get a tracking email as stated upon purchase. It was definitely great that when I did contact Go-Parts, they were very prompt without having to give so much detail about my order. Sounds like they have a pretty great system for tracking each of their orders.

Date of experience: December 19, 2023
Florida
2 reviews
1 helpful vote
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Tail light replacement
January 28, 2024

All went well no problems and the tail light arrived in good condition. I have two suggestions 1) I wish you would have sent me an email or a text message or something to let me know the product was on its way. 2) The delivery guy left the package outside the fence where anybody could have grabbed the box, I don't know if you have control over that particular problem but just a suggestion. Overall I'm very satisfied.

Date of experience: January 28, 2024
Indiana
2 reviews
8 helpful votes
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Two parts ordered, one part delivered promptly. One email inquiry re: part #2 went unanswered. 2 phone calls, days apart, a live human@ Go-Parts promised to call us same day w/ "status". Call never came.
This is a business truck and can't be operated on Indiana roads w/o a headlight. We have to get it back in service. Bottom line: ordered the part elsewhere and via email asked Go-Parts cancel the headlight part of the order and to credit our card for that part.
Will report on the "credit" at a later date.

Date of experience: October 7, 2014
Virginia
1 review
0 helpful votes
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Not reliable/Was issued refund tho…
July 16, 2024

I ordered a replacement blinker cover that was $33, $45 after shipping and taxes. Waited 3 days stuck in the "processing payment" window. I randomly decided to check the status again, and was issued a refund… so basically i waited AND PAID for a part the site didn't bother to state if in stock or not. Now i wasted 3 days and i have to wait 7 business days to (hopefully) get my money back!

Date of experience: July 6, 2024
Washington
1 review
1 helpful vote
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Quick shipping
August 6, 2024

My springs were delivered quickly and as ordered. Just waiting for my mechanic to get them installed before i can confirm correct fit and correct lift. Looking forward to having my CRV stop sagging in the back end!

Date of experience: July 27, 2024
West Virginia
1 review
3 helpful votes
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I ordered two parts on Monday evening, one of which I desperately needed. The price was great, and it said that if in stock it typically ships same business day, so I figured it would ship out on Tuesday. On Thursday, I checked and no shipping or tracking information. I called and had to leave a message. I did not get a return call, but I checked on Friday, and they finally shipped the part. I probably still won't get it until early next week, which is a huge inconvenience. I needed it repaired by Monday, and that isn't going to happen now. After this experience, I would rather pay a little more to get my parts quicker.

Date of experience: June 20, 2014