Overview
Go-Parts has a rating of 4.4 stars from 742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery and timely manner. Go-Parts ranks 15th among Auto Parts sites.
Instant Feedback
The part was the wrong one for my car. Then, these folks hit me with a huge 25% restocking fee and made me pay to return the part. I will never do business with these chiselers ever again!
I ordered a radiator support for 2017 Chrysler Pacifica. It arrived damaged and had absolutely no protection in the packaging.
We are sorry that FedEx damaged your item. Thank you for sending the photos of that damaged item. A full refund has been issued for this order and should be back into your account by this time. If there is anything else we can help you with please let us know and we hope you have a wonderful day.
Very fast shipping and excellent customer service. Only problem with part was me not paying attention to how it mounted. Would definitely order from here again
The part I ordered was exactly as advertised. I had no problems installing it. And shipping came faster than expected
Ordered it and came as I saw it in the photos, fits just right no issues and replaced my broken one and really good price
Quick and easy. When they arrived one was missing a red "lock". It's a small piece that I will have to duplicate somehow.
Good customer service but shipping needs some work as my item came in very damaged, but got refunded full amount which I applaud them for!
A horse broke the driver's side mirror off of my truck. I was able to replace it with a new one in just a few days.
I received the part. Have not tried it yet.
You should attach a tracking # and send an email once part is shipped.
We are sorry if the email we sent with your tracking information did not reach you, Unfortunately sometimes those do go to Spam folders. Thank you for letting us know that your order arrived. Have a great day.
Quite easy and fast. Great price for my item too so YAY! Item arrived quickly and was the best price I found.
I had to call a agent to verify apart the personwho help me was patient and very knowlegdeable the price was great and delivery was on time I would certainly order from them again
I purchased a passenger side mirror from Go-Parts for a 2006 Acura MDX. The mirror is distorted very bad it does not til down when the vehicle is put in reverse/
I ordered a black cover came in gray. Frustrating! I paid more money for it to be painted black on your website.
Smooth sailing with this order and the perfect part for exactly! Love this service! Will definitely use again.
The response time was quick. I had no problems getting my return. It took about 2 days because of my bank.
Fast and friendly but no communication I didn't get an email saying that my product was shipped you need to work on that
Hello
We are very sorry that your tracking information did not reach you. Your order has been shipped via FedEx and it was delivered last December 5. A copy of your tracking information is included below. If there is anything else we can help you with please let us know and we hope you have a wonderful day.
FedEx Tracking Number: 787261037245
Actual delivery: Tuesday 12/5/23 at 2:32 PM
https://www.fedex.com/fedextrack/?trknbr=787261037245&trkqual=12026~787261037245~FDEG
I received my mirror however upon install one of the screws broke off as i was tightening it into place. Never should have happened. Faulty screw.
My problem is that no one would ever call me back. Email was ok but sometimes you just need to talk to someone
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- Alpharetta, Ga, United States
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Business History
Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!
Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
We are sorry that you are not happy with our service. Unfortunately the part that was ordered was not the one that you needed, as confirmed by the OEM number you later provided. When the incorrect part is ordered by a customer, they are responsible for the return shipping cost, as is standard for orders placed online. The original shipping cost is non-refundable, and there was a 15% restocking fee that is listed in our terms of service, and on the return instructions you received before sending it back. We are sorry that you ordered the incorrect part, and this caused you to have to pay for that mistake. We hope you have a wonderful day.
Thank You,
Go-Parts