Overview
Go-Parts has a rating of 4.4 stars from 747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery and timely manner. Go-Parts ranks 15th among Auto Parts sites.
Instant Feedback
I need to replace a Brake pedal stopper. My local Auto parts didn't sell the part. I was told I would have to order it online. No other website sold the The specific part from my car.
I ordered a condenser cooling fan and the site just said order processing, no confirmation. I called and got voicemail, left message, no response, I filled out a form to request callback, no response. I didn't know if part was ordered or not so I ordered the part elsewhere. Next, I get an email that order from go parts was shipped. I went through the same routine trying to get in touch with go parts, no response. I filled out return form and sent, no response.
The replacement mirror arrived quickly, in perfect condition and was a five minute installation. It replaced the OEM mirror exactly and functioned correctly - OEM mirror was destroyed by tire debris on the freeway.
There was only one bracket, I was expecting 2 of them. Should have been much more clear on that. Especially for the price I had to pay. I won't order here again.
Great customer service and fast shipping, best prices online
I accidentally ordered the incorrect part and I contacted them immediately. I was informed that I needed an RMA #. Once they emailed me my RMA# I only had 3 days to return the part. I had to have the RMA# on the original box. Had to email them the routing number and only send it ground. Which ended up costing me $37.37 for a $55.92 part. So I'm basically only going to get $18 if I'm able to jump through all their ridiculous hoops within 3 day.
NOT CUSTOMER FRIENDLY AT ALL.
Hello,
We are sorry that you are not happy with our returns policy. We ask that you send us the return tracking number so that we are better able to watch for your return and avoid any delays in issuing your refund.
We are not able to control the return shipping cost charged by the carriers, and customers paying the return shipping cost is standard when the incorrect item has been ordered.
We also ask that you return an item within 3 business days of receiving your RMA number as we have had too many people attempt to wait 6+ months to return an item. As there is only a 60-day return policy, we would have to decline returns that do not come back within the time frame.
Go-Parts
Shipping was fast and quality partially what I was looking got
Exactly what I ordered as per the description, shipped to me within the last identified timeline:
I didnt like that i couldnt see thw price i was paying prior to check out.
$25 for a $5 part, the size of a nickel and the wieght of a nickel, due to shipping.
I find that a sneaky way to make extra money.
Everything that I ordered came well packed. I did not receive confirmation of shipment, I wrote to them, they answered me immediately and reset the delivery number
I needed a new side view mirror for my 2024 Versa. The part I ordered arrived on time and was exactly what i needed. Thank you for making this so easy!
Easy fast and reasonable price however, shipping was too expensive!
Great job! Parts arrived faster than I expected considering I'm in Canada. Side mirror cam in perfect condition. Email correspondence was quick and effective.
Fantastic experience! Ordering online was a breeze, and the parts arrived quickly. Excellent and efficient service.
Great so far. Not scheduled for installation until mid Nov. I'm looking forward to doing future business your company for all my truck part needs. Thank you.
Got the parts in a fairly expedients manner. Despite being packed in paper one part was slightly broken. Just glued it back together and carried on. Easier than any type of return.
Accept you could do better with the order tracking which was a little confusing, but I got my package in reasonable time. Just would like to be informed better.
I ordered a rear camera for my 2015 Ford F-150 Platinum. It was delivered in a timely manner, fit perfectly and works great! Could not be happier! Thank you very much!
I appreciate the reps calling me to make sure my fitment was proper. And I didn't have to wait too long for delivery
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- Alpharetta, Ga, United States
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Business History
Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!
Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff,
We are sorry that you did not receive your other tracking number. Your second item was shipped via the USPS tracking number 9434608105464304312241. Your second item is scheduled for delivery to you today https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9434608105464304312241. If there is anything else we can help you with please let us know and we hope you have a wonderful day.