- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I accidentally ordered the incorrect part and I contacted them immediately. I was informed that I needed an RMA #. Once they emailed me my RMA# I only had 3 days to return the part. I had to have the RMA# on the original box. Had to email them the routing number and only send it ground. Which ended up costing me $37.37 for a $55.92 part. So I'm basically only going to get $18 if I'm able to jump through all their ridiculous hoops within 3 day.
NOT CUSTOMER FRIENDLY AT ALL.
Sarah P.'s review of Go-Parts earned 9 Very Helpful votes
Sarah hasn’t received any thanks yous.
Sarah doesn’t have any fans yet.
Sarah isn’t following anybody yet.
Empty.
Hello,
We are sorry that you are not happy with our returns policy. We ask that you send us the return tracking number so that we are better able to watch for your return and avoid any delays in issuing your refund.
We are not able to control the return shipping cost charged by the carriers, and customers paying the return shipping cost is standard when the incorrect item has been ordered.
We also ask that you return an item within 3 business days of receiving your RMA number as we have had too many people attempt to wait 6+ months to return an item. As there is only a 60-day return policy, we would have to decline returns that do not come back within the time frame.
Go-Parts