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    Gmx.de

Corporate Values

Overview

Gmx.de has a consumer rating of 1 star from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Gmx.de most frequently mention incasso company problems. Gmx.de ranks 73rd among Email sites.

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How would you rate Gmx.de?
Top Critical Review

“NEVER again - GMX the biggest scam in Germany”

Marwen T.
10/8/17

I'm not a German speaker, I've signed for free-email account at GMX, send an email to support to change to language to English- no answer. Then after a while I've got a bill of 40euros for things I never asked or signed for! Contacted the support again - no reply until 1 month or more. I ignored them then got mail from Inkasso to pay more. Now I'm gonna see a lawyer to solve all of this! Scammers..

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Reviews (2)

Rating

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marwent
1 review
2 helpful votes
October 8th, 2017

I'm not a German speaker, I've signed for free-email account at GMX, send an email to support to change to language to English- no answer.

Then after a while I've got a bill of 40euros for things I never asked or signed for!

Contacted the support again - no reply until 1 month or more.

I ignored them then got mail from Inkasso to pay more. Now I'm gonna see a lawyer to solve all of this! Scammers..

pengup
1 review
8 helpful votes
September 26th, 2013

GMX is a free E-mail provider.
That's the good side.
The company tries to push Pro abonnements to you, sometimes hidden as birthday present, sometimes as anything they can imagine that day.
Even if you're saying no thanks all the times, klicking away those "offers" every week, one day they'll still send you a bill for services never taken.
This is not a single case, it happens quite regularly (do a goodle search!). It's a common practice, sadly not only at GMX.
Well, if you ignore this email or write the support that you've never taken any services (this feedback will be ignored), they send you a second one, signed by an incasso company, raising the costs from about 15€ to 80€. This happens a third time, where you'll finally have to pay around 150€.
Still ignoring/complaining at GMX, they tell you that the process of collecting money is now in the hands of the incasso company, GMX itself is not handling the process anymore. Requesting data with the incasso company, no reply.
In the end, they close your account, for not paid bills, for services you never took.
All your emails and adresses gone.
Of course you never hear from that incasso company again.

Let it be a lecture, choose a free email provider which is not famous for those kind of practices (theres plenty out there!), save yourself time and nerves.

Can not recommend GMX to anyone, advertisement en masse, inapropriate treatment of customers, no support at all. Stay away!

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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Portal des FreeMail-Pioniers mit Nachrichten und vielen Services. Kostenlos mit GMX FreeMail: E-Mail-Adresse, 1 GB Mail Speicher, Free SMS.

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