Global Lending Services

I financed a car through a local dealership on 9/11/24, as I was needing temporary financing until my funds finished transferring to my checking account and I had access to my full funds. The transfer was complete on 9/12/24, so I began calling GLS on a daily basis (on the days they had operating hours) asking to pay off my balance in full. They kept telling me my account was too new and not set up in their system yet, so they could not accept any payment toward my account. They finally finished setting up my account on 9/18/24 and refused to waive the interest I had been charged since 9/12/24. It is not fair or just for them to charge me interest for that period of time when they repeatedly told me they did not have the capacity to accept my payment and essentially kept refusing my payment. They were even supposed to expedite setting up my account since they were aware that I wanted to pay it off ASAP (unlike most customers who are probably just waiting a few weeks until their first monthly payment is due), and it still took them several days to set it up. In addition, when I finally did pay it off, I was told by Ashley from their escalation department that they could only do $5000 per transaction at a time, so I needed to pay in 3 total transactions. It was not until I had already completed the first 2 transactions that she informed me of the 3-day payoff balance to allow time for the payment to process since I was using a bank account, as it takes longer than using a bank card would take. She should have informed me of this prior so I could have decided to use a different payment method and owed a lower balance. I filed a BBB report and I'm requesting that the company refund the interest they charged me from 9/13/24 onward; please note that I asked them directly prior to paying off the balance, and they declined.

This business is a joke honestly I would never do business with the company again all there employees are foreign and don't understand English that well and make you identify ur account like 5 different times before u can actually do anything with ur account every time I call I have to ask to speak to a supervisor because the Foreign call takers don't understand what I'm saying, also they do not work with you they want there money and there not whiling to switch ur payment days! Worst company in the world! Don't recommend anyone to do any business with this company

They don't work with you at all, if your late they sending threatening letters. They called my husbands grandma instead of calling him or me to discuss our account! Was short on the note by $25 but didn't know it, could have been an easy fix if they had called to notify us. There website is very glitchy, and doesn't update that you actually paid your note when the payment has been taken from your bank. This is by far the worst loan company I've ever dealt with.
We financed with another company and end up saving $100.00 a month. Stay away if you can.

If you can avoid using them as your lender DO IT. Rude customer service. Not a helping company in the least, if you fall on a hard time it's an act of God if you need a deferment. They will call you at least 4 times a day if you fall behind and if your making payments weekly to catch up you still get the ungodly amount of calls daily. It's an embarrassment trying to do the right thing and get punished for trying so hard to catch up with no help offered.

I had a vehicle financed with this company I thought... drove off the car lot with it after 6 weeks endless, phone calls, faxing the same documents to numerous people none of whom appear very competent, found out my vehicle wasn't financed after all so I had to return it to the dealership. Don't walk RUN very, very fast away from this company! They are idiots & time wasters! On a positive note if you thrive on frustration, stress, things of that nature this may be the perfect company to deal with. Very bad business practices & shenanigans going on here!

Worst possible company on the face of the planet. I made my truck payment with proof that I made it, and the company refuses admit it. I've been dealing with this BS for over a month. They have dinged my credit, lied to my bank, lied to me more than times I can count on both hands, will NOT even Acknowledge any email sent to them, and the staff will literally call you a liar & hand up the phone. They will steal your money and help you look for it. Definitely gonna be hearing from my lawyer.

I had no choice but choosing this lender when I bought my car, but these are the worst people I have ever dealt with. I have NEVER been 25 days late (when they sent it off to credit company) with my payment since April off 2022 and called and asked for an extension to put my current payment at the end of my loan and the girl was SO rude. They have no clue about customer service. The rates are ridiculous. They start hounding you if you are a couple of days behind and if you tell them what date you will be paying they have no clue how to put that in the system. They keep on hounding you 2-3 times a day. In the beginning of my loan I had it set up to be taken out of my checking account. There was something wrong with their system and they ended up charging me TWICE total off $1200! I disputed one of the charges and now they wont let me pay from my checking. Be careful when you pay your payment. ALWAYS make sure you have proof because their system is one of the worst. I love my car but HATE the finance company. Looking to refinance so I dont have to deal with this company EVER AGAIN.

Worse company ever, I'm behind on my payment because my hour have been cut due to covid 19. I'm paying what I can, but they adding late fees, I didn't think that was allow doing this pandemic. I'm really think even tho I'm paying what I can, they coming to get my car. Customer service suck rude and never on the same page with each other so many unnecessary calls

For the last 4 years I have made a $405.00 car note, have a choice to refinance but chose not thinking would help my credit, I have few up & downs, they would ask to put car loan 2 months behind contract, now that only owe them 1,000 left they are reporting me 60 days late took my credit down 80 points calling everyday 3 or 4 times a day I now a new challenger financed by capitol one so far so good, global should ashamed of theirselves especially during a pandemic when other establishments are helping. Glad I'm dont with them & they can kiss my ASSETS

Global has done nothing but give us run around and put all my information out. We missed one payment and they were quick to call family and friends NOT on my contact list for money. So all my family and friends knew I was late on a payment. They also admitted to getting my information through my SOCIAL SECURITY and CREDIT! Which is absurd. Then I finally get my unemployment after 3 months of waiting. They repoed my car and made us go through 5 different numbers just to find out global sent my car to an auction after 3 days of being repoed when I was told I had 15 days before it would go to an auction. The rep Was rude to me and we had paid 2000 and still may not get our car today! I'm very upset and I recommend no one servicing through them. We will be refinancing our car through someone better! Worst company ever. I hope they go bankrupt and all their stocks and businesses fail! Nothing but a bunch of greedy bastards.

Every month my auto-pay fails, although the money is there, I call and their non-existent customer service calls it a "glitch" and magically the next day when my payment is considered late I am able to manually make a payment. I have auto-paid, mailed a check weeks before, called in the payment days before and it always pends until the day after the due date. It is ridiculous. And don't bother calling because apparently, they do not know the reason any more than you do.

The company does not answer, the title department is never available and no one cares to help or follow up, i have not been able to re-register my car, because they have not transferred the title to my name, i was able to speak to them once and all i got from them is that it would take anywhere from 4-6 weeks before the tittle transfers to my name, what should i do, bill them for storage fees? This is ridiculous, the Senior Management is absent and is obvious that they do not care, they are unreachable no one knows who they are in their company or how to contact them. Avoid them even if is the last resource