If I could give negative stars, I would. This company is beyond horrible. My car was stolen on August 25th, and this company has shown me zero assistance or care whatsoever. I am writing a review everywhere I can because the service this company provides is astonishingly sad.

I have talked to probably 30 of their staff members over this period of a month and a half, and every single person tells you something different. Their own customer service representative even confirmed how horribly my situation was handled by Global Lending.

This company gives you no type of communication. Even the email they send me messages from, they do not respond to. They have done everything in their power to make this situation difficult for me, even though I have done nothing wrong.

Global Lending took my car for auction before my insurance was able to retrieve it. I contacted Global to ask them where the car was so that I could get my tags from the car. The first person had me on the phone for like 30 minutes only to tell me that they did not have the location of the car yet (even though they took it a week before my call) and that all he could do was "make a note in my account" for someone to call me when the car "makes it to the lot." I asked for the method of contact because they never called me, and he got an attitude and said, "all I can do is make a note in your account." I asked which state the car was going to, and he again got an attitude (very common from Global employees) and said they do not have the location of where the car is going.

I asked him to send me to a supervisor who literally told me the name, address, and phone number of the lot where my car was within one minute.

I am not sure how but every single time I have a phone call with Global, I am shell-shocked by the lack of information Global's own employees have. Literally, every time I call, the person I talk to has no idea what is going on with the account, and I sit on the phone for hours trying to figure out what is going on. And almost every time, the employees get an attitude with me, a victim, who had their car stolen.

I once had five phone calls in a day where I was told I owed $1,700 in some magical reinstatement fees, just for the next person to say that I did not. I had to ask for an account statement saying that my car was not in repossession status for failure to pay so that I can prove to Geico that it wasn't repossessed. Global literally told me that they do not do that. The magical $1,700 that is "owed," I asked for the bill for that, and they informed me (through email) that they cannot provide that; I have to call for that information.

This company is a scam, to be honest. Their service is insane. I wish that I had read reviews about them before I bought my car because they are clearly all horrible. They take advantage of people with lower credit in desperate need of a car. And when you are in a dealership buying a car, you don't really get the time to look up the lender. I know better now and will never make that mistake again. I have submitted reviews and complaints to the Better Business Bureau and will continue to write complaints wherever I can.

The mental stress that I have gone through as a victim of a crime is one thing. Being treated so horribly by a company that I have given so much money to is beyond sad.

I hate that I have to choose one star for this scam of a place.-
The one star I'm required to choose is going out to the ONLY 1 customer service rep I spoke to (only 1!) it was brief but she was at least kind, Every other customer service person is absolutely horrible and gives out wrong information completely and are so rude. She really was a gem in that company!
This company is a scam And they steal money and should be shut down!
I had an actual accountant look at each payment and itemized payment ( after I requested endlessly for three months to send the itemized payments of late fees and daily interest and all extra fees on top of my actual car payment) It finally came down to them having to read each and every single itemize amount of money that was due over the phone and I made them do it twice before they finally found somebody that could send me an itemized Account summary showing every single detailed amount paid and amount charged on the loan. And guess what it did not add up. A few people try to call back and explaining that I feel like they were covering their tracks eventually I got tired and it was exhausting I had to have somebody else cosign and help me get a new car so I could trade in and get away from these people. After two years of this high APR and trying to increase my credit I fell behind in 2020 but was still making my payments and did have late payments prior to that- however Only a total of three of those payments were late and they were only laid by a max of three days. And as we all know the harassment calls start at day one. And they jump on reporting to your credit if you're late very quickly. Too bad they don't know how to report when you're on time or it's paid off. In the beginning way before Covid I paid on time for the proposed time of 6 months To be able to refinance as I was told I would be able too- Nope! I had it all paid up every late fee every daily interest added and yet they still harassed and called everybody they knew in my family including people I haven't spoken to ever in my life they just looked up my last name and called down the buck. I had somebody show up to a house I was working on to give me papers even and it was not the correct time or a reasonable amount of time to threaten repo. Especially when I had made payments and they refused to acknowledge I was paying on time I would make a payment with one customer service rep the night before and still have multiple phone calls the next day. Additionally I have since traded in the vehicle and that they still have me reported late and it doesn't show as paid off it's derogatory. They are absolutely scam artist and I hope this place is brought down and everybody is compensated. I entered into this loan knowingly that it was a high APR and they wouldn't my refinance even when I made payments on time and before you know it you're upside down with all their fees on top of their high interest not only did they financially set Me back Tay really did a number on my credit with their incorrect reporting. Which is still incorrect and they won't fix. They're harassing phone calls were extremely embarrassing as well I can't even fathom how they would call if someone is a few days late and I mean even just two days sometimes one day late. This company literally sent me back so badly and Go to my thing credit profile really screwed over my credit.

I have/ had this company as my finance company for my car loan. At first I thought that they were a good company to do business with, then something happened that compels me to warn other people of the potential preditory business practices used by this financial institution.
On September 10,2019 I was the victim of identity and fraud. I had gone online and was looking for loan to help with an emergency situation that had come up. I filled out the form and send it, immediately my phone rang and someone claiming to be a representative of lending tree who's name he claimed was John Martin.
He said that my application came to his desk and he wanted to see if he could help.
Of course it was a scam, he got everything. He went into my bank account with Chase and filed claims for the last three car payments that I had made. Chase, I don't know why, issues a credit for the transaction in question with out even questioning the claim. And yes he took the money out of my account and disappeared.
As this happening I got suspicious of the whole thing and checked my account, that's when I called Chase and told thier security department what was / had happened and that I wasn't the person who submitted the claim. They tried to stop it, but as I mentioned, the money was gone. Which caused an over draft of my account. But Chase didn't release the money back to Global Lending services. I contacted Global Lending services LLC to let them know what happened and that Chase was supposed to return the money to them. So far so good, everybody is happy except for me, I'm out $1170. 30 that the thieves took causing the over draft after the supposed reversal made after processing. Chase has not and to this day has not returned the e money to them.
I have made every effort to explain the situation to both parties involved and have had absolutely no luck trying to reason with either company. I started getting phone calls from Global Lending threatening to repossess my car, I tried explaining that Chase has the money and has not released it. A couple days later I Global Lending calls me claiming that I was three months behind on my payments even though I wasn't and had documents to show that all payments had been made via the automated phone system with confirmation numbers for each payment and bank statements showing the same. I have case reports from both the boys local police department and from the FBI and offered to fax them over to them. They gave me a number and I tried to fax it to them 6 times, each time I got comm error messages. I called them back and asked if there was a different fax number I could use and was told to call customer service and they would help me out. I called, no, they didn't have different fax number but I could email it to them. I wrote down the email address read it back to make sure it was right. I put together an email and attached All of the pertinent information about the issue and sent it to them. That was on a Saturday morning. The following weekday, Monday, I didn't hear from them, I didn't think anything about it. The next morning I get a message from Google telling me that they had tried to deliver the email but that the receiving email server was
" ACTIVELY REJECTING " unquote. I got a call from them a little later that day, again accusing me of being three months behind on my payments and what was I intending to do about it. Once again I tried to explain everything to the person who I was talking to and they say to me " I don't care, how are you going to settle this debt?" I think that was last week. Monday I had two missed calls, one unknown number and one anonymous and there was one voicemail.
When I listened to the message, I didn't hear anything and thought it was just a hang up.
Tuesday I go to give my kids a ride to school and the car is gone, they had repossessed it. I called and talked with someone named Kenny who evidently was the one who had it picked up. I asked why and he said that he had called me twice and had, I told him that I had not received any calls from them and he informed me that they where the missed calls that I mentioned. I said he not left any messages and he said that he had. I never erase my voicemail until at least a week or so after receiving it. I went back and listen to the thing again and thought that I may have heard something. After replaying the message six or seven times I finally figured out what was said. It was very low and fast but you could just make out the words
" Global Lending services ". And that was it, nothing more. I saved it, just in case.
After Three hours on the phone, I finally got Chase to tell me when they were going to release the funds to Global Lending services LLC, they said October 12 th, when I asked why they said because they could, the gives them 45 days before they have to release the funds. I informed them that they had repossessed my car because they received the money, I was told " sorry ".
Both of these financial institutions are criminal in they're behavior. I notified the Attorney General, a couple of different government agencies and several consumer advocates about the situation and I retained an attorney. I guess it's time for round two.