Overview
GlobalRose has a rating of 4.4 stars from 3,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalRose most frequently mention customer service, beautiful flowers and perfect condition. GlobalRose ranks 2nd among Flower Delivery sites.
Instant Feedback
A little too close for comfort but with trust in the Lord... the order arrived after the office had closed but because I was waiting outside delivery was able to be completed. Thank you for your assistance.
This was a great price for this many roses, but customer service was not able to tell me when they would arrive on the day of delivery. This is an important detail to know when the delivery needs to be signed for. Also I didn't see in the description that there would be thorns on the stems. It also looked like they were not the greatest quality due to plant disease. Also the color was not consistent on these roses some were more burgundy than red.
Dear Raquel. Thank you for your feedback, and we sincerely apologize for the inconvenience. When you reached out, your order had not yet been shipped, and unfortunately, we were unable to provide the courier information at that time. However, our agent explained that the tracking number and shipping details would be sent to your email as soon as they became available.
We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary slightly depending on your monitor. As for the thorns, this was an error from our greenhouse, and we sincerely apologize for it. All of our roses are typically de-thorned before packing and shipping, but it seems some minor thorns were missed.
About the quality concerns, we take these matters seriously, and we're sorry to hear that some of the roses didn't meet your expectations. We appreciate your understanding, and if you ever have any concerns with your order, please don't hesitate to reach out at support@globalrose.com We'll be happy to assist you further.
Very disappointing! Flowers were tiny,wilted and couldn't stand up in the vase. My husband has ordered flowers from you for years and these did not make the grade. It too 2 days in water for them to look like they were alive. We will have to rethink who our florist is going to be
Sorry to hear that this order didn't meet your expectations. We truly appreciate your loyalty over the years and regret that this experience was disappointing. Please know that a refund has been processed for your order. If there's anything else we can assist with, feel free to reach out!
I ordered two dozen roses of which about six had been smashed against the corrugated packaging material, which turned those a bit brown. The roses were much smaller than I had thought in size, as they were more like buds. I was still able to use the rest of them and those were nice.
Dear Robin,
Thank you for your feedback. We're sorry to hear that some of your roses were damaged during shipping. Flowers may arrive in bud form to ensure freshness and longevity, and they should open up beautifully with proper care.
If you have any concerns about the condition of the flowers, please feel free to reach out to us at claims@globalrose.com with pictures, and we'll be happy to assist. We appreciate your support and hope to serve you again in the future!
Best regards,
Customer Service Team
www.globalrose.com
Follow us on Instagram! https://www.instagram.com/globalrose/
Flowers arrived on time and no issue there; our issue was that the roses were very dry and a big portion of them could not be salvaged. We have used these services and have never had an issue up until now. We were a bit disappointed.
Easy to use website! Great options and prices! My only qualm is I ordered flowers for my wedding. They needed to come in April 11 but came in April 4 instead. I contacted customer service and they responded quickly! But they said I put the incorrect date! I definitely could've made the mistake but I highly doubt I would forget my own wedding date and put an incorrect date. Anyway there was nothing they could do because it had already been shipped which is understandable. They sent good tips on how to try and preserve them. Just a sucky situation.
Thank you for your feedback and for choosing us! We're sorry for the inconvenience. We see the flowers were shipped as expected and are glad our team could assist you. It's great to hear the wedding day was beautiful and know we're always at your service!
I usually do not take the time to do reviews. However, I am so happy to give a review for Global Rose. I ordered Mother's Day flowers in bulk just days before Mother's Day. It was so easy to do through Global Rose. The flowers were received nicely packaged and in great shape after traveling in boxes. They smelled very fresh, with a pleasant aroma. I will definitely order from Global again!
We're glad to know everything was as expected and appreciate your feedback. Creating memorable moments with our flowers is our goal!
Easy to order online with plenty options
Order system was pretty easy. I had previously ordered for Mother's Day last year and didnt have the same issue. A majority of the roses that I received this time had dark spots, were limp, and almost dead. Not what I was expecting for Valentines day. I will try it again for Mother's day this year but if they are of the same quality we will have to obtain our roses elsewhere.
Glad to hear the ordering process was easy, but we're sorry this order didn't meet your expectations. We always strive for the best quality and appreciate your honest feedback. We hope your next experience is much better, and if there are any issues, please don't hesitate to reach out!
Ordered and paid for 400 RED Carnations. Got smaller bulbs of mixed colors and 24 dark red carnations. When I reached out all I got was more work. Take photos of flowers. Take photos of the box. Ok… let me do that while I figure out how to work with what was sent. Throwing off our entire event decoration, causing more work.
Hi Lori,
We're very sorry to hear about your recent experience and truly understand how frustrating and disruptive this must have been, especially when planning for an event.
We apologize for the incorrect fulfillment of your order. When issues like this occur, we do ask for photos of the flowers and packaging to allow our team to properly investigate and determine the appropriate resolution. We realize this adds extra work at an already stressful time, and we're sorry for the inconvenience it caused.
Your satisfaction is important to us, and we regret that we fell short. If you haven't already sent the requested photos, please email them to claims@globalrose.com, and we'll do our best to make this right.
Sincerely,
Claims department
I was skeptical ordering flowers coming from Florida to Wyoming, but I couldn't be more pleased with the quality and detailed instructions, which were near perfect. I ordered for delivery 4 days prior to the occasion (mothers' day), and the flowers (carnations) were absolutely amazing. I enthusiastically recommend Global Rose and will no doubt order from them again.
Thank you so much for your high rating and recommendation! Your satisfaction is our reward, and we love to hear that everything was as expected!
We had a wonderful experience with your company as the flowers are beautiful and they arrived right on time. The tracking with FedEx worked well so I did not have to worry as I knew these flowers had to be on time for Easter Sunday. Thank you so much.
Thank you sharing, John! We're glad the flowers were beautiful and as expected for Easter Sunday. If you need anything else, don't hesitate to reach out.
The delivery time was perfect - the roses smelled amazing, however there were several roses that were beheaded, and some were broken at 6 inches down. This was the first year I was remotely disappointed in my order. Normally everything is wonderful.
Dear Lisamarie,
Thank you for your feedback—we truly appreciate your continued support. We're sorry to hear that some of the roses arrived damaged.
For situations like this, we kindly ask that you contact us directly via email at claims@globalrose.com we can assist you properly. Please include any pictures of the damaged roses, and we'll be happy to discuss a resolution.
Best regards,
Customer Service Team
Global Rose
All webpage driven is very straight forward until the actual product arrived to me. Not sure what Happen here but i barely made it for the flowers I needed to have for our ceremony, I do not recommend this company and if you don't want the hassle stay away because the quality not what expected.
Dear Susan,
We're sorry to hear that your order did not meet your expectations. We truly value your feedback and would love the opportunity to assist you.
In the case something goes wrong with your order, please contact us directly at claims@globalrose.com with pictures of the issue, and our team will be happy to review your concerns and find a resolution.
We appreciate your time and hope to make this right for you.
Best regards,
CUSTOMER SERVICE TEAM
www.globalrose.com
Follow us on Instagram!@globalrose
Eucalyptus was late and several of the stems not usable. This tightened my timeline to finish 32 table center pieces. Fortunately I had enough extra stems to finish the project with the right look. The mid shaft cuts were disappointing but everything else was great v
Dear Kristi,
Thank you for your review! We're glad to hear that everything worked out for your centerpieces, though we're sorry for the delay and any unusable stems.
If anything like this happens in the future, please don't hesitate to contact us at claims@globalrose.com, and we'll be happy to assist you.
Best regards,
Global Rose Customer Support
I needed some carnations for a flower fundraiser at work, so I set my delivery date for a couple days before to ensure that they were there and bloomed for the event. The flowers arrived on time, were packaged nicely, and were perfect for our sale!
We're grateful for your support and kind words. It's great to have been part of your flower fundraiser and we're at your service for your future events!
The flowers arrived perfectly! They looked healthy and full and were everything I needed them to be. I got assorted long stem carnations for an event at a student apartment and the students absolutely loved this event. I will be ordering again for our next event!
Thank you for your review! We're happy everything arrived perfectly for your event. We can't wait to be part of your next celebration!
I ordered these to propose and they got here when I requested (the day before). They were packaged nicely and easy to take apart and put in various vases. It has been almost a week now and not a dead flower in sight!
We're honored to have been part of your proposal! It warms our hearts knowing our blooms stayed vibrant as your special moment. Thank you for letting Global Rose share in your celebration!
I ordered purple roses a week in advance of the delivery date I requested. I was notified by email and text 2 days before my order was supposed to be delivered that the purple roses were not available and to choose another option.
I chose white roses that came in wilted and brown.
Very disappointing!
Dear Lori,
We're sorry to hear about your experience. Please reach out to us at claims@globalrose.com with pictures of the flowers you received so we can assist you further.
We appreciate your time and look forward to resolving this for you.
Best regards,
Customer Service Team
Global Rose
I purchased 400 white carnations and 2 groups of different greenery. The flowers were seriously so amazing they came half open and in water over then next 2 days before the event they completely opened up and the eucalyptus was amazing very pretty the other greenery I bought wasn't exactly what's I expected they came so much larger! Still so pretty! The greenery died and wilted a lot faster then the flowers they are still going strong after being shipped 5 days ago and out in bouquets. Definitely going to recommend!
Thank you for your review and choosing Global Rose! We're glad the carnations and eucalyptus exceeded your expectations. We appreciate your feedback and recommendation.
If you ever need anything, don't hesitate to reach out!
Easy to order, good tracking. Only issue was the roses were beginning to open more than we would like. Also seemed a little more wilted than last year. We cut the ends and placed in water and they perked up. Only a couple were broken. No other issues. We would order again.
Thank you for your feedback, Marvin. We're sorry your roses opened sooner and seemed a bit wilted. Cutting the ends and hydrating helps them perk right up. We pack them carefully, and we'd love to serve you again. If you need anything, feel free to reach out at support@globalrose.com
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad everything worked out and appreciate your patience. Thank you for your kind words, it was our pleasure to assist you!