Global Industrial

These guys are absolutely crazy. They put a completely wrong address on my shipping label and I had to track this package down for 3 weeks. I was finally able to update the address WITHOUT their help even though I have contacted them many times to fix this issue.
The package arrives, and they are just crazy...
White garment rack, not even shipped in a box. They just taped all the pieces together and shipped.
Please look at the pictures below.

Rude people. They just don't care at all, the phone and online chat. Don't waste your time with them. $16 for shipping and it takes a week and a half lol best off ordering from a different company or even on amazon and ebay

Beware, account Reps have no control or responsibility for prices quoted. I was told by their Rep a product would run $375 ea. Via email. When I received t he "official" quote tg we price jumped to $745. The "Customer Service" manager first said I lied then when I sent her the email she stated it wasn't a quote. Very arrogant and dismissive.

I was unfortunate enough to purchase a Drum Grab from Global Industrial. I had a question about the grabber which was damaging my barrels. The agent was rude and condescending and tried to get me off the phone. I had also called to find out some details about purchasing a pallet racking system for my warehouse, to discuss weight limits etc. The agent told me that they sold many types of racks and I should go to their website and order what I needed. Stay away from this company their sales reps have no product knowledge and seem to read from a script while acting like they are doing you a favor. Their after service is just as bad. Stay away!

I got a great deal on a drum sander motor. Global sent me a delay in shipping notice so I got concerned I had made a mistake. I read the reviews and became very concerned. I had not been charged yet for the purchase and through online chat I was told that would be the case until the item shipped. So I waited out the shipping delay partly because I could wait a few more weeks than normal. After a 2nd delay, I was about to cancel the order when I got an email stating the item had shipped. I was given a wrong tracking number for UPS because is was actually FedEx which I quickly learned from the online chat. I have seen many negative reviews for this company and so in the interest of justice I thought everyone should know that there were glitches with my order but I received the item and it works wonderfully. I will write a 2nd review if the motor stops working in the next 6 months or so.

I found a workbench I really liked on Global Industrial's website and it recommended a certain vise go with it (optional). I ordered both the workbench and the vise together. I have 2 stars because the workbench was a good workbench, however they did not supply the screws for the vise to mount to the workbench the recommended. After seeing this, I called the first time and they said they would get the bolts shipped out as soon as possible. After waiting weeks, I called again and received the same reply, "they will be shipped as soon as possible." After waiting a total of almost 2 months now, I called today and spoke with a supervisor and she said the vise might not actually come with screws because the don't know what you're mounting it to. Wow! They recommended it with the workbench I purchased from them! That supervisor said she needed to talk to someone and would get back to me by email. Another wait! At minimum they could at least have a document included with the vise that recommends what size screws to purchase for different surfaces. Nothing of that sort came with the vise. Also, they should have told me this the last two times I called. But instead, they made me wait for a part that was never going to come?!? I am flabbergasted by this lack of communication within a large organization. This will be my last purchase through Global Industrial, unfortunately.

I called to verify availability for an item and was subsequently sent a quote. When I clicked the link to place the order a 10% discount code popped up. I was first told on the chat site that the discount was a glitch and not available. I called and was then told that because I received a quote, the discount was unavailable. The online price and the quote were identical! I even mentioned when I received the quote that I expected a better price. DO NOT GET A QUOTE IF YOU WANT THE DISCOUNT. Even then, no guarantees... because then... IT MIGHT BE A "GLITCH"!

I purchased a cabinet the box had damage and also the product damage no response back from Co.on this

I purchased five frosted glass white boards and three of them came defective and another was a slightly different color than the others. Customer service was a nightmare—each response was generic and from one of eight different representatives and every representative said they couldn't refund because the courier couldn't be charged for damage after five days (even though products were clearly defective from the factory and the courier shouldn't be charged).

Order from somewhere more expensive; it's not worth any discount. I wasted a ton of time trying to resolve this with their customer service. In the end they sent two replacement boards but it took me months and MANY emails.

I tried leaving a review on their website that included pictures, but the site didn't allow me to submit it on the two web browsers I tried. Seems like a shady company.

This drafting chair is awesome. Delivered within 2 days and easy to assemble. The adjustable arm rests are great! Best chair I have purchased to date. Only took wasting my money on an expensive ergonomic one that did nothing for my back.

I'll keep it short (even though this went on for months). Shelves are not packaged properly to avoid damage. Shipped - damaged. Shipped again - damaged again. Every customer rep you get will have a different story. No continuity. No resolution. Said they'd refund $90. (order was $700.) But they did not even do that. They will not be able to send product without high shipping costs and will be damaged because they are under packaged... single layer thin cardboard on 70lbs of shelf parts. Parts fell out onto the street when UPS delivered. FINALLY (and this is stunning), their final move was to block my incoming emails to customer service! This is how they "resolved" the situation! I've never encountered such a mishandling of every aspect in a business before. They know now I'd have to sue them, and they are taking that gamble knowingly... amazing!

Ordered and received three different sizes of Floor Mats. Started cutting them in to fit my vehicle as floor mats. Quickly found that they were complete garbage. You could tear a hole in them with your fingernail. If you pushed your thumb into the surface, the imprint would stay permanently. I'm not sure what application these would be useful in; certainly not as something anyone could walk on. When I called Global Industrial they said that the product was sent straight from the manufacturer and would do absolutely nothing for me. They kept quoting "Not Refundable and Not Returnable". Well I am "Not Impressed" and "Never ordering from Global Industrial again".

I tried to order a drawer for my workbench on line-got up to the last step but it kept telling me my zip code was wrong. Sent a chat request-took 20 minutes to get someone. Told them of my problem-they never returned-lost about 45 minutes. Called and got a sales women who took my information incorrectly-wrong spelling of my name and street name. She also gave me the wrong info on the product order number. She was going to check it out and never came back on the phone. Made another call-sales women said she will fix the errors and I would get an email with the updated info-that was hours ago and no correction. Don't purchase from this company! I hope my order arrives.

Return 4 items on my dime of their way over priced selection. It's ok, I order the wrong item. Some how all 4 boxes where damaged but the company refuses to provide any pictures to prove it and has been quite rude about it. The pictures they did provide are of one box and blurry. Told me to make a claim with UPS, the carrier. UPS won't accept the claim unless they have proof it was damaged. Rude customer service people at industrial said that they likely threw the boxes away and can not provide photos. Company kept the product and won't return the money. At this rate, I wouldn't put it past them to just put the products back into stock and resell them. I am out over a thousand dollars of my hard earned money. Avoid this company at all costs.

Recently purchased the wall mounted water bottle refilling station (model # *******). The idea is great however the design is poor as it does not allow space for the p trap. Additional work was required to install this machine.

Order has not been received and trucking company lost the paperwork from which shipment was suppose to be delivered on 9/17/18. Called Global on 9/19/18 and was put on hold from a support person for 48:21 minutes with no answer. Called back on 9/20/18 and customer service person said she'd take care of it and follow with the carrier. 4 hours go by with no call back for updates. Called them back and spoke to a Julie and told her to cancel the order. Let's see if Global follows thru this time with what they promise. Will never use them again.

Ordering from Global Industrial will result in them not meeting the delivery time, not following up on shipments, third party trucking companies who neither take the time nor the initiative to deliver the item. You will be required to track down your shipment, prove you didn't get it and then call multiple people and companies to get an offer for a refund or a new order. Hope you don't need the item for critical path projects, deadlines, or use.

Our company returned two items. Shipment tracking confirmed Global Industrial received the items in August. After waiting two weeks and not seeing a refund on the credit card, we reached out to GI. Nothing. Called GI. They will look into it. Nothing. E-mailed twice a week and called again. Nothing. It took 3 months to eventually received a refund -- less 10% for a restocking fee! What a joke considering the time that was put in to get a refund. If we hadn't followed up on the return, I am convinced we would not have received a refund. Our company will no longer be working with Global Industrial.

My experience is that GI a scam. They've taken my money twice and never delivered anything. I get no response from their customer service dept. by email and they hang up on me before anyone talks to me. The uploaded receipt shows delivery by 9/15/21 but it was also promised by 8/25,9/4,10/1,10/7. It's not coming and I get no response by email, phone or chat to credit me.