Global Industrial

WORST SITE DO NOT PURCHASE ANYTHING FROM HERE! I literally spent $3,000 on machines that first off dont even work properly, one of them doesnt even work at all. I tried to return the product but they were giving me a hard time in the beginning till i had to get higher ups involved with this, they took about a month to send me a return label after calling them numerous amount of times daily everyday, as soon as i got my return label i shipped it back right away (same day) i waited like 3 weeks before calling them to check my status they consistently told me every songle day that i had to wait either 48-72 hours or wait 10-15 days and you will have your money back, sadly 4 months pass and guess what they credited me back my money but heres the best part i gotta wait another 10-15 business days for it to go through. Interesting how fast it is to take your money out ur account when u order something that you think is going to work because its brand new and cant return YOUR money even when they HAVE the product in their possession.

I WANTED TO DESCRIBE THE TERRIBLE EXPERIENCE I HAD WITH MY RECENT ORDER. I SPENT MANY HOURS WITH THEIR BODS, CUSTOMER SERVICE AND WITH THEIR WEB FORM MESSAGES. NONE OF MY CUSTOMER SERVICE REQUESTS WERE RETURNED.

THE PROBLEM CONCERNS MY ORDER FOR 2 METAL RACK SHELVES. I ORDERED AND MADE PAYMENT ON JANUARY 29,2021. MY RECEIPT AND YOUR WEBSITE SHOWED A FEBRUARY 8,2021 DELIVERY. I CHECKED MANY TIMES PRIOR TO DELIVERY AND THEIR TRACKING ALWAYS STATED 2/8/2021. WHEN 2/8/2021 CAME, NO DELIVERY. AFTER MANY REQUESTS AND HOURS ON THEIR SITE I RECEIVED NO HELP OR RESPONSES. ON FEB 9TH THEIR ARRIVAL DATE STILL SHOWED THE 8TH. THEN THE BOT COULDN'T FIND MY ORDER. FINALLY GOT A REAL PERSON AND SHE TELLS MY ITEMS ARE OUT OF STOCK! NEVER RECEIVED ANY NOTICE OF OUT OF STOCK. SO I GUESS THEY SELL YOU PRODUCT EVEN IF IT ISN'T IN STOCK. I CHOSE GLOBAL BECAUSE THEY HAD THE EARLIEST DELIVERY DATE. NOW, AFTER TWO WEEKS I'LL NEED TO FIND ANOTHER COMPANY. SO WHAT I THOUGHT WAS A GOOD COMPANY, THEY NOW CAUSED ME A MONTHS DELAY. TO MAKE MATTERS WORSE, THEIR CUSTOMER SERVICE EMAILS GO THROUGH THEIR WEBSITE AND LIMIT THE CHARACTERS YOU CAN TYPE. I USED MY LIMIT AND WAS UNABLE TO FINISH MY COMPLAINT.

I DO NOT RECOMMEND THIS COMPANY AT ALL.

I ordered a workbench with this company. I first placed an order that later on had to get canceled since it was so heavy! I then was told to wait to receive a cancellation email before reordering. I never received such an email. I had to call the Sales Rep that placed the order. This was a week later, and then 2 days later I received a very generic email from Jessica, "Your order has been canceled." I still don't know if I got charged since it was placed on another corporate card. I then called back the Sales Rep, she got a quote for me as I needed the workbench to be delivered to a specific lab where I would later have someone else assemble. I waited 2 extra days for this quote that was $400 more... I just agreed since it was a hazard for an employee to carry. The delivery company came, and refused to go into my office! So now I have a huge and heavy box sitting outside. I immediately called the Sales Rep where she later on transferred me to customer service only to hear "dead silence." So I hung up and directly called CS. I gave the customer service rep my order number, and she states that I was never charged this service. I had to have her pull up the original canceled order to show the same items were ordered, but a $400 delivery difference. She then placed me on hold to verify this... um hello common sense that I was charged for this delivery service. She then said she would contact that delivery service to see what would happen. This happened on a Friday and I am on PST so I was willing to give it until Tuesday morning for an answer for them to either take it into the office or refund. On Wednesday (3 days after contacting) I finally called customer service. They said my refund was pending approval. I made them refund me at that very moment. So overall, terrible, and I mean terrible communication with this company. It took a month for this whole ordering and receiving.

Good reason for all the negativity. Find anywhere else to buy. Uship and Generac are just as bad. Save the hassles and frustration.

Placed a $15,000 order of in stocks items. 10 days later they still have not shipped... I. never get a straight answer. WILL NEVER USE GLOBAL AGAIN!

IF YOU MAKE AN ERROR THEY WILL NOT LET YOU CANCEL YOUR ORDER -BE VERY CAREFUL WHEN ORDERING! I WILL NEVER ORDER FROM THIS COMPANY AGAIN!

Nous avons choisi Global industrial car sur le site les commentaires étaient bons. Nous avons achetés 6 distributeurs de savon à main et 4 distributeurs de papier hygiénique il y a moins de 8 mois. Après quelques semaines d'utilisation on remarque qu'un des savonniers commence à rouiller. Je communique avec le service à la clientèle et en plus de ne rien pouvoir faire pour nous ils sont rude à la limite condescendant. Après tout, il n'est pas normal de vouloir un distributeur de savon en stainless qui ne rouille pas! Dernièrement on remarque qu'un autre distributeur est craqué et coule et qu'un autre, le bouton poussoir est "dévisser" du socle et nous devons appuyer avec force pour avoir du savon.

Un mauvais produit peut arriver mais aussi mauvais service, jamais.