Gilt

I purchased a hair coupon over a month ago and still have not received the barcode in order to get the discount. I asked for a complete refund since the salon ended up charging me full price since Gilt could not do their basic job and email me the barcode. No one has responded to me in 10 days for my refund request. I will not be purchasing from Gilt ever again.

The customer service is terrible! I emailed them days ago but there's no response until now. I had some questions about their goods. But now I think I won't order from them.

I'm disappointed. I bought perfume from Gilt and it is fake! But this is not the main problem, the perfume was half empty. Are you serious? I do not recommend this service to anyone!

If possible, spend a few minutes comparison shopping using Google or something similar. I've found lower prices on about 40% of the products sold on this site. I had a recent unsatisfactory experience where I was thinking about a $350 jewelry purchase. I took a screenshot of the item when I first saw it. I decided to buy it, went to the site to find the price had gone up by $50. After 2 requests for an explanation of the price increase, I was told it was because there were only a few left. That's a nonsensical, lazy response. I'm taking a break from Gilt. It may be permanent.

I have purchased two large orders from Gilt. I bought two different perfumes from Gilt and both are fake! I have worn Angel by Terry MUGLER for years and when I saw it for 100 dollars a bottle I bought one. This is not real Angel perfume! It is a diluted knock off! The real perfume lasts for days and you can still smell it in your clothes. The one I received last a few hours and doesn't even smell close to being real. I am not happy at all with them and will never buy from them ever again! Beware!

I've been ordering Predire Paris skin care from Gilt and I've been using the products for about 4 months.
I am extremely disappointed, the products are not real Predire Paris, I now have bumps all over my face. The collagen serum smells like a men's cologne and I swear the Vitamin A and Collagen serum are the ones that made break out. I won't be ordering these knockoffs anymore ever again, my skin is suffering right now just because people want to make a quick and easy buck.

Can not believe that they actually send things "snail mail" Parcel Post..."are checking into other shipping options" as per a very nice "pop up chat rep". Seriously, what year is this and they still can't figure out good business and open shipping accounts with other vendors other than "snail mail"... be sure to check your tracking and then add 5 days. So disappointed that I unsubscribed and emptied my cart. Go elsewhere.

Hard to get through to customer service. I was on hold for 40 minute. And when I actually got to talk to someone he was very rude and condescending.

I LOVED gilt. Bought everything on there for 4+ years. Sometimes clothing didn't fit or an item wasn't what I expected and customer service was always top notch. Enter Saks Off 5th and now it's hautelook with a more intuitive interface. Hautelook sucks if your not aware of it - Nordstrom purchased it when it gained popularity and it sucked ever since.

With the entry of Saks, Gilt now charges sales tax in the state that I live in. I am rating it a 2 because I still like using their interface to shop but with tax plus shipping... I just google the item I want and can usually find it priced slightly higher or at the same price but without tax or shipping charges. I am sure that gilt will now take the same path as Nordstrom's hautelook and reduce their quality in products and service while they increase their margins.

I cancelled my most recent furniture order and returned a shirt that was in the process of shipping. Never again.

Boo! Who's with me?

I purchased a sweater on April 12,2015 and was promised delivery by no later than May 4,2015. May 4th has come and gone-no sweater! I emailed them and told them to cancel the order. I received a reply the next day telling me that my order had been cancelled. No apologies or anything-just 'we cancelled your order'. I am done with them- I do not like doing business with stores that do not have a flexible return policy anyway!

I paid $30 to purchase free shipping. When I tried to return an item I was informed that there is no free shipping on returns.
When my refund comes through I will unsubscribe from Gilt.

1st time, they sent me the wrong item. They've now twice yanked the replacement due to "issues with the vendor" without offer of substitute or incentive. Cancelling my account. Still waiting after nearly a month for two other pending orders.

I several items from Gilt July 8, a month later only one of 17 items arrived, and it arrived broken. The packing slip shows there should have been several items in the box, but that was not the case. All the other items are still show 'in transit'. This is so frustrating as many of these items were summer gifts for friends.

Sales are just 10-20% off. Returns are difficult and most items are final sale.
Since saks sold it, the service is $#*!ty too.

As of August 1st, my return was finally processed and correct amount was credited to my credit card. I would not purchase from them again, but am pleased that the problem was resolved.

I purchased a Gilt Sample Sale ticket. 9 days after purchasing Gilt send an email that the sale is now being sold at 50%. I contacted their customer service immediately and they said no price matches after 7 days. I explained multiple times that this is not a product and a Gilt Sponsored Event. They did not budge. I opened a BBB case, in the beginning the Gilt management team did not want to help either. They claimed they didn't see a price reduction for the event and it is now sold out. I had to send them a copy of the email plus the screen shot of the day that I saw the prices at 50% off. After providing those documents they refunded me the difference. They are very hard to deal with, they don't want to make any exceptions for anyone. Their customer service doesn't care about your concern. I had to fight tooth and nail to get the refund.

Ordered a TAN crossbody Balenciaga. Received a NAVY BLUE envelope clutch. Called customer service and they were very apologetic. I then receive an email offering me $75 refund if I decide to keep the bag instead of returning it. Ummmm... it wasn't even CLOSE to what I ordered so I have no idea why they thought I'd take that offer. Returned it and am awaiting my refund. (fingers crossed...). After a few emails back and forth and at my suggestion, they decided to offer me $50 off a future order but good for only 2 weeks. They lost a potentially great customer as I am a frequent online shopper. Thumbs down, GILT.

Wouldn't it be nice if customer Service replied to your issues? Do not count on it! It has been a month with no response after an email a week looking for my products that were not sent. I probable would still be purchasing from them but what's the point if you do not get what you paid for and get no response regarding it? Make sure you are willing to part with your money if you choose to purchase from this company.

Be sure to always google the item you are looking to purchase first. I would say at least 9 times out of 10 you will find the exact item somewhere else for less.

Once my friend's brithday coming, I want to buy gift for her, I call the customer for suggestion, but I just waiting so long, and there was no reply.

Gilt sent the wrong size sweater and it is "nonreturnable." I spent 45 minutes on hold waiting to discuss this with customer service however, they never answered; and live chat is unavailable. There is also no email service. Too much work. Let's hope I can a refund to my credit card. This would only be fair.

Ok it used to be that Gilt had GREAT prices even for Designer brands... NOW not only is everything top dollar, lots of items cannot be returned! ( handbags for one)
AND NO more free shipping?!?! REALLY? Some of the worlds best stores offer free shipping BUT NOT Gilt! You ONLY get free shipppng as an offer AFTER you make the purchase, even if order is several hundred to thousands!
Over gilt-They just lost another customer!

While the selection is attractive, buyer beware

I have purchased thousands of dollars worth of light fixtures and home decor from them

Within a few months I have had problems with half of them.

Arrived damaged. Poor packaging of one of the fixtures
Costumer service refused to take it back or handle to manufacturer
Other light fixtures bulbs went out within days
Nearly impossible to replace
Carpet matted within a few months
Costomer service is useless and refers to the manual rather than ethics and common sense and decency

Why bother with the Costomer service department at all if the intention is to refuse every email they recieve?

Move on to other sites. This one is on its way out