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Ordered a TAN crossbody Balenciaga. Received a NAVY BLUE envelope clutch. Called customer service and they were very apologetic. I then receive an email offering me $75 refund if I decide to keep the bag instead of returning it. Ummmm... it wasn't even CLOSE to what I ordered so I have no idea why they thought I'd take that offer. Returned it and am awaiting my refund. (fingers crossed...). After a few emails back and forth and at my suggestion, they decided to offer me $50 off a future order but good for only 2 weeks. They lost a potentially great customer as I am a frequent online shopper. Thumbs down, GILT.
Very excellent and attentive customer service! Top notch quality shoes. I never hesitate to order from mgemi when I see something I like.
Melody F.'s review of Gilt earned 4 Very Helpful votes
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