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As of August 1st, my return was finally processed and correct amount was credited to my credit card. I would not purchase from them again, but am pleased that the problem was resolved.
I have ordered from Gilt in the past with no issues. In June, I ordered a pair of jeans for my husband. The jeans did not fit and were eligible for return. I generated a return label through their website and mailed the jeans back with their return label and original packaging. As of 7/9th, their website no longer has any information re: returns or orders prior to that date. I am unable to track my return and have not received any refund. I have called customer service multiple times to which they have told me that they were "bought out by Rue LaLa" and are in "legal proceedings" and can't access any of the old info or return tracking. So where it stands, I do not have the product and do not have a refund with no date of this being resolved. Poor customer service, I would not order from them.
Heather L.'s review of Gilt earned a Very Helpful vote
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