GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
Instant Feedback
After writing this review, I never saw the response from the company until recently! I almost didn't bother emailing them back because I was done trying, but I decided to anyways. I simply emailed the person who responded and didn't expect anything in return. I was very delighted to wake up this morning to a credit in my account from gifttree.com. I don't know if they have new people on customer service or something, but THAT is better then any of the other customer service I've received. I respect when a company notices they've made a mistake and they go above and beyond to fix it! Especially after like six months after the fact!
My husband ordered me Mother's Day flowers and ordered the additional bear to come with them. He wrote in the letter attached to the flowers that I would be receiving a bear. Well the bear never came. I contacted the company and said that I wanted a refund. We weren't satisfied with their service, and they have a "satisfaction guarantee" so I brought that up when contacting them. They said they would give me a refund on the bear first. And I said I wasn't satisfied and wanted a refund. They said they could refund the bear. And I said I wanted AT LEAST a partial refund for the flowers since they were incomplete without the bear they referenced. The lady I was chatting with online ended the conversation...
So I never got a refund for the bear I never received, and when I called again to ask for the refund of the bear and of the flowers, she told me it was too late. Uh, terrible customer service. I contacted them the day after Mother's Day and the lady ended the conversation on me. Not my fault.
Wish I had read the reviews before using this company! I paid extra to have a flower arrangement delivered to an office building by 2pm on a Thursday and it arrived on the following Monday. Not only was it DAYS late, it looked nothing like the picture (what I ordered is the photo on the left, what was delivered is on the right). I was completely embarrassed by what was sent. I would have preferred to not have anything arrive at all!
Hi Elizabeth,
We appreciate you shopping with us, and giving us your business. I see this experience has been a great letdown, and I can't say that I would feel any different in your shoes. I'd like to personally apologize to you for the issues encountered.
I've had the opportunity to view the pictures and discuss these delays with my team and want you to know how serious this matter is taken.
At this time, a full refund has been issued back to your account, and I know it’s not really about the money, but more the sentiment and the thought behind the gift.
We hope you would be willing to give us another chance to show you we are better than this. As a token of our appreciation, I am sending over a $20 gift card via email to use on your next purchase with us. It does not expire, so there is no rush to use it.
Please feel free to reach me at reviews@gifttree.com for any assistance in the future.
Best Regards,
Sara
I ordered a gift basket for my step-father's son's passing. I saw a basket on gift tree with a black ribbon which I thought was appropriate for the occasion. Well, see the picture below for yourself on what I ordered and what I received. Not at all the same. Sure, the website has disclosures about receiving some different items, but the whole theme of the basket was about grief and mourning, so what's up with the purple ribbon? Not to mention the grocery store stickers that were left on the fruit. I brought this issue to customer service, and they gave me a $10 gift card. Thanks Gift Tree, the cheapest item on your website is $19.99 + shipping.
They got one thing right, it was delivered on time.
Hello Lian,
Thank you for your review and your feedback! I apologize that this did not meet your expectations when you placed the order with us. I can certainly appreciate the disappointment that was caused when this gift arrived with a purple ribbon instead of black, as it misrepresented the feeling you wished to convey. With our hand delivered gifts such as the one chosen, we ask our local designers to create a special gift for the recipient in the theme that is chosen. We do not guarantee any specific ribbon or color, though we ask them to be aware and conscientious of the occasion. It sounds like that did not happen here, which is why we extended the $10 in-store credit for use on a future purchase with us. From looking at the pictures, it appears that our designer did replicate the basket to the same value as the advertised gift, and we feel that they did what was asked of them. Should you have further questions or comments, please feel free to reach out to me directly at reviews@gifttree.com.
Best,
Ashley
I ordered a gift basket for a customer which was delivered promptly. I had just ordered another gift basket when I received a call from GiftTree asking to review their service for the first order. I mentioned to the woman that the service was great and I'd already ordered another basket. She then proceeded to log in to my account for me and add a discount of 25% on the new order, saving my $30+ and free shipping. The whole process took under 5 mins and I've already been reimbursed for the discount.
Ridiculous! This company's website clearly states that as the receiver of a gift, if you are not fully satisified, they will exchange the gift and do anything to make you happy. However, upon receiving a gift that I would not use, they refuse to exchange it because it has been personalized. I am unhappy with this company. I will never shop here and I recommend you do the same.
Dear HV,
Thank you for your review and feedback! I am saddened to see that the item picked out for you is unable to be put to good use. I would love to extend a gift card to you as a token of our apologies for this not working out as planned by your loved one.
As outlined in our Delivery & Shipping Information -
We at GiftTree are pleased to offer a wide selection of personalized gifts for you. If you purchase one of these items please remember this gift has been specially crafted just for you and your recipients. We are unable to accept returns on these items and will contact you immediately regarding reshipment if it happens to come back to us.
We value your feedback! Please do not hesitate to contact me at reviews@gifttree.com with an email address that I may send that gift card to.
Best Regards,
Sara
I understand that products delivered will not be 100% exact as advertised, but that the floral arrangement received looked like a $10 bouquet bought at a supermarket with a $2.00 very ugly vase that it was put together in less than a minute...
I was buying this birthday floral arrangement I saw online for a very special person birthday and paid a total of $75.00 for it.
It is embarrassing and it looks really cheap. I wish I was allowed to upload a picture here...
Even better when I complained, they offered me a $30 store credit or 10% of the order back, $7.50?
No, I will never buy any floral arrangement from Gift Tree ever again... Not only that, but I will close my account, but I am also taking all my business gift I started to send to my customers elsewhere...
Thank you for your time today and allowing me the opportunity to assist with these concerns. I am truly sorry again for the liberties that were taken that led to this arrangement being delivered in place of what you ordered. This has definitely been a learning opportunity and I appreciate and value the feedback you have provided. As discussed, you can expect to see that refund in your account within the next 3-5 banking days depending on your financial institution.
It was a pleasure to speak with you and again, do not hesitate to reach me at reviews@gifttree.com if I can be of any assistance in the future!
Best Regards,
Sara
I bought my mother a gift basket from this site for her birthday. I ordered the basket 10 days before and called to make sure it would arrive by her birthday. So her birthday comes around and she did not receive anything from gift tree. The next day i live chat with a service rep named Jessica and she proceeds to tell me that if i had upgraded the shipping it would have gotten there on time. I told her that 10 days is plenty of time to have gotten it there by the date i requested. She then told me to call next time i order so that they could talk to me about shipping options. Needless to say i will not be using this company again.
Dear Tatyana,
I am truly sorry for the frustrations caused. I can definitely appreciate how upsetting it is to miss a loved one on their special day and know that I would be just as disappointed in your shoes.
I'd love to assist in ensuring any future item arrives exactly when you expect, and am sending over a store credit to your email that never expires. This will help with the cost to guarantee a delivery date.
I see that ground (standard) shipping was selected, and this is unfortunately not a guaranteed delivery date, rather a delivery estimate. Although it is a fairly accurate eta, FedEx and UPS Ground can arrive a day or so in either direction of the delivery date depending on local traffic, delivery volume, etc.
While this is not ideal, if time is of the essence, we do have other options available as well to ensure your gift is guaranteed to arrive just when you need it.
In the future, I would recommend opting for one of the upgraded express options of 2-day or overnight to ensure any deadlines are met. Again, we apologize for the disappointment, and hope you will continue to choose Gifttree.com for your future gifting needs!
We value your feedback and hope you have a wonderful rest of the day!
Best Regards,
Sara
Ordered Balloons for my Niece's 4th Birthday. The balloons were supposed to be delivered ON her birthday and I clearly indicated the correct date. Balloons were delivered a day late... and with mixed balloons - both boy and girl balloons. Not very special. And not WORTH the $10 per balloon that I spent!
I guess you get burned enough... that you learn! Will NEVER order from them again. They spoiled the surprise... and the balloons were marginal at best! You are better off going to the dollar tree, selecting what you want. And spending $5 instead of $50.
Extremely UNHAPPY!
P.S. Watch. Sara M - will get on here. And say the SAME canned response.
"First and foremost... I am sorry." or.
"We are deeply saddened that you were dissatisfied with your purchase"...
Sara... Save your breath! You need to go into another line of work and stop ripping everyone off!
Dear Heidi,
First and foremost, I am truly sorry for the mixed up theme of balloons being received. I can definitely see how upsetting and disappointing this would be for a child to receive mixed messages for their special day.
This is absolutely unacceptable to me and I see that my team has attempted to reach you a few times by phone and email to follow up on your concerns. At this time, we have not heard back from you on how we can best resolve this, but I do not wish to charge you for such an upsetting experience.
At this time, I have issued a credit back to your account and you can expect to see this within the next 3-5 banking days.
I have made notations of this failure of an experience on your account, and we would love to show you a much better delivery next time. Please do not hesitate to reach reviews@gifttree.com and I will gladly assist with your next order.
Best Regards,
Sara
I ordered a $70 gift basket of candy for my best friend that was supposed to have oreos, twix, kit kats, etc. and it had total crap items when it was delivered (off brand chips, popcorn, nuts). I was very disappointed and asked for a refund, only to receive a $15 gift card for more crappy products from their site. NEVER order from here!
Terrible! Terrible! Terrible! I ordered a $60 gift for my boyfriend on father's day. He NEVER received the gift even though I payed extra for it to get there early. I complained and they SUPPOSEDLY resent it which was a BS lie because i was at his house when it was SUPPOSEDLY delivered (JULY 5TH)but the door never rang and his mom was outside cleaning at the time. They robbed me of my hard earned money. Never again will I order from them! Horrible company!
Dear Cassandra,
First and foremost, I am truly sorry that your boyfriend did not get to enjoy his intended gift! I do see that you contacted us on June 28th regarding this matter, and a replacement was set up immediately, which shipped out on June 29th to the address provided. You receive the tracking information via email of the replacement that was confirmed as delivered on July 5th. It saddens me that someone would take what is not theirs, but it does appear that is what has happened with these shipments.
As discussed today, I would recommend checking with the leasing office of the apartment complex these were delivered to. If they are not located, please do not hesitate to reach me at reviews@gifttree.com and I will be happy to reimburse you for the lost gifts.
Best Regards,
Sara
I ordered balloons and a bear for my best friend for her birthday while she was on holiday in Hawaii. I entered her zip code during the order and the website guaranteed me it would be delivered the following day (on her birthday). Today I received an e-mail advising me that the gift could not be delivered as there was no one in the area to deliver it to her. I called Customer Service and they told me that the order was only submitted then and there was no one who could deliver it to her as she was in a "rural area".
A) Why did the company not identify that upfront when i entered the zip code?
B) Why did I not receive a phone call or e-mail with 'other options'
I could have ordered a gift from a competent company who can actually deliver on their promise and commitment.
What an absolute disgrace and a somewhat of a joke. How someone can run their business this way and not even offer a form of compensation...
NB: I have rated most of the "detailed ratings" as "Not Applicable", especially the rating for "Shipping"!
Dear Natalie,
First and foremost, I am very sorry that this order was unable to be fulfilled locally. I can certainly appreciate your disappointment when we were not able to deliver this gift for you.
When we contacted you regarding this delivery, it was only after placing several calls to florists in this and surrounding areas and found that unfortunately there was no local service to the zip code specified. We had not received an order for this area in the past and have updated our system to reflect this being an undeliverable area. While we work with florists nationwide, it is difficult to pinpoint these smaller areas until doing some legwork to see if there is local service available.
Please know it is never our intention to take an order only to have to cancel it because we cannot get it delivered. You are important to us, and I sincerely apologize we were not able to accommodate this for you.
I see this has already been fully refunded for you, and the funds typically take 3-5 business days to return to your card. If there is anything else I can help with, please do not hesitate to contact me at reviews@gifttree.com.
Best Regards,
Sara
Ordered a VERY expensive package on Monday - delivery guarantee of Thursday - website changed order status to delivery on Friday. On Friday, friend still had not received order ($18.00 delivery charge!); called Monday to inquire, was told order had been cancelled on Thursday! Customer service was NOT helpful, continued making excuses one after the other! I do NOT recommend them; I will NEVER order from them again!
Dear Cyndi,
Thank you for reaching out regarding your recent experience. I am incredibly saddened to see that we let you down and I'd love to look into your order and assist from here!
Please reach me at reviews@gifttree.com with your Order ID or email address on file.
Best Regards,
Sara Marlo
I went on the gift tree website to order flowers for my mother in law's birthday. The next day, when it was time for the flowers to be delivered, I received a phone call from gift tree letting me know that they did not have any flower companies near her area I could deliver.
What I could not understand is why I did not receive a phone call the previous day when I ordered the flowers. By the time I received this phone call, it was too late for me to contact another company to get flowers to her on her birthday. I was absolutely shocked that this happened, and I will advise anyone not to use their flower service.
This was the first time I have gone through gift tree, and will absolutely be my last.
Dear Kelly,
Thank you for reaching out regarding your recent experience. I am incredibly saddened to see that we let you down and I'd love to look into your order and assist from here!
Please reach me at reviews@gifttree.com with your Order ID or email address on file.
Best Regards,
Sara Marlo
Read the other reviews. Ordered a birthday gift well in advance of actual due date. Wasn't delivered two days past the requested date. Got the run around about delivery issues, UPS, etc., no solid explanation. Asked for my money back and was told "that can't be done" by customer service. They offered to refund my delivery charges. Still don't know when, or if, my package will get delivered. Only way to resolve issue is to contact my credit card company. Stay away!
Dear Rich,
I am not familiar with this order, but would love to assist. It sounds as though this was a truly frustrating experience!
There could be a number of reasons for a package delay, such as ground delivery which is an estimated arrival date. But I would love to look into this further if there is anything I can do!
Please reach me at reviews@gifttree.com, along with your order ID or the phone number we have on file for you.
Best Regards,
Sara Marlo
I too ordered a candy and fruit basket. There was no candy or nuts as promised. There were 3 apples, 3 oranges, and three pears. For this paid $120.00. This company is a true rip off. Don't say I didn't warn you!
Dear Jim,
I am truly sorry for the frustrations caused with your order. Please reach me at reviews@gifttree.com with either the Order ID or the email address that we have on file for you. I will need to locate your order and will gladly assist from there!
Best Regards,
Sara
Ordered online. Said they would deliver gift for daughter's birthday that day. It didn't arrive and I wasn't notified until I tried to call and the number wouldn't answer. I emailed and got a response that went back and forth apologizing but not offering other options. "If you'd like to have something else delivered let me know". "Okay, how do I do that?" I can give you a phone number. The number was the same one that didn't work. They then said they would cancel my order "tomorrow when I come in". Totally frustrating and unforgivable.
Dear Harry,
First and foremost, I am truly sorry that you had such an ordeal when attempting to do something lovely for your daughter. This is not at all how we do business and some options should definitely have been laid out for you to quickly and easily receive assistance and move forward from this.
I would love to assist you personally with these concerns, as well as send over as send a store credit so that we can make this up to you. Please reach me at reviews@gifttree.com and include any information to help me locate this order such as an Order ID or your Recipients name.
I look forward to speaking with you!
Best Regards,
Sara Marlo
I ordered The Chocolate & Fruit Orchard which is supposed to contain Quality chocolate and Candy as well as a variety of fruit for my daughter's honeymoon suite. What was sent was an embarrassment, there was no chocolate or candy but there were Dollar Tree cookies. Look at the photos to see the difference between what was ordered and what was delivered NEVER AGAIN
Dear Marie,
I can absolutely appreciate the disappointment you felt when the basket arrived different than what you saw online. Please know it is never our intention to let you down. We understand that each gift has a special occasion behind it and are saddened to hear that you left with a sour taste in your mouth.
While each basket is a unique, one-of-a-kind creation prepared by an experienced local florist. No two are alike. The photo shown online is merely a representation of the final product. Specific fruit pieces, the brand of chocolate, basket size, style, and ribbon will change according to florist preference and artistic direction.
I am thankful for you contacting Customer Service with this valuable feedback. I do see that partial credit was issued on June 5th and should be reflected in your account within 3-5 banking days.
We will continue to strive to improve our service for all valued customers!
Best Regards,
Sara
I sent a Toast of California wine basket to my sister for her 59th birthday. The basket was beautifully created and contained ornate, individualized boxes along with wrapping that was described as very classy. The basket did not look like the one on the website, but was nicely presented in a gorgeous basket that can easily be re-used. Don't let the negative reviews deter you. I would definitely buy from Gift Tree again.
Dear Jennifer,
Thank you so much for sharing this delightful experience! We are thrilled to hear that the basket was a hit and look forward to the next occasion!
Best Regards,
Sara
I ordered a flower arrangement for my boyfriend's mother for Mother's Day- whom I have yet to meet. I live in California and she lives in Mississippi so I decided to try out this site. I was told it would be delivered on Monday (the day after Mother's Day) and although I was nervous about her receiving them a day late, I figured it wasn't the worst thing in the world.
I got a call on Monday saying that they wouldn't be able to deliver but that if it was okay with me, they'd like to deliver it the next day. I was annoyed but if it couldn't be helped, there was nothing I could do about it.
I called them today (Tuesday) to make sure it would be delivered on time. They assured me it would be delivered today and that I was on the priority shipping list. HOWEVER, they called me a couple of hours later to notify me that now it won't be delivered until tomorrow (Wednesday) and that the florist didn't have the flowers for the arrangement that I purchased so they want to go ahead and do a "designer's choice". So now I'm left with flowers that are going to be delivered a lot later than promised AND I have no idea what they're going to look like. I paid $60 for flowers I have no idea what it's going to look like.
It's not even guaranteed it's going to be delivered by tomorrow seeing that Gift Tree keeps postponing the delivery date. And the saga continues...
Would NOT order from them again.
Dear Pearl,
We appreciate you shopping with us, and giving us your business. I see this experience was not at all how we hoped, and I wanted to personally apologize for letting you and your loved one down.
I have reviewed your order and take full responsibility for the issues you have encountered, I do not feel right charging a customer for such a poor experience and have processed a full credit back to your account. You should see this within 3-5 banking days.
I thank you for taking the time to share this feedback and have notated your account regarding our failure to fulfill your delivery on such a special occasion. Please know I do not take this feedback lightly and am addressing this with my team.
We hope you would be willing to give us another chance to show you we are better than this. As a token of our appreciation, I am sending over a $20 gift card for you to use on your next purchase with us. It does not expire, so there is no rush to use it.
Please do not hesitate to reach me at reviews@gifttree.com if there is ever anything I can assist with.
Best Regards,
Sara
What Gift Tree did to me is called "bait and switch". Charged me top dollar for beautiful flower arrangement that they displayed on a website picture. Sent me email that gift is scheduled for delivery and then at the last moment informed me that flowers are not available and instead they would replace them with so called "designer choice". They refuse to show me how the flowers look like and did not allow to speak with a florist. I did not have time to reorder another flowers, so I was hoping the Gift Tree would have curtesy to replace the arrangement with something comparable to what I have ordered. What they sent instead did not worth even fraction of what I ordered. That was just an embarrassment! When I called customers service they said if I have problems they would have to collect the flowers back. It was terrible, as they did not embarrass me enough.
What a rip off! Just want to warn fellow shoppers, so they be careful and would not become victims of Gift Tree with theirs rip-off service.
Vira S.
Dear Vira,
We appreciate you shopping with us, and giving us your business. I see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for letting you down.
It is greatly disappointing to know that the bouquet you selected was not able to be fulfilled in the Fort Pierce, FL area. Upon calling out to several florists in this and surrounding areas, we did contact you the day prior to the requested delivery date to discuss options of what could be done and moved ahead with your approval to deliver a designer's choice arrangement.
While setting proper expectations, each designers choice is indeed a one-of-a-kind creation and we are not able to pin-point exact flowers that will be used in these arrangements. I do see that a 50% refund has been issued back to your account and again am very sorry that this was not a great experience.
Your feedback is valuable and we will continue to work on improving for our wonderful customers.
Best Regards,
Sara
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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Hi Angel,
Thank you so much! I was not at all expecting an update, and it was a pleasant surprise that made my day! I am thankful to have been able to help and please know you can always contact me in the future at reviews@gifttree.com if there is anything I can do.
Best Regards,
Sara Marlo